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Hi!
It looks like both pages you link to here are not actually local business pages, but brand pages. Moz Local won't see these for validation purposes or in the Check Listing tool if they're the wrong type of page. Check out this post for more information on the different page types in Facebook and this post. Hope this helps clear things up!
Hi there!
For our inbound links, here is how we compile our index:
<code>- We grab the most recent index.
- We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
- We start crawling from the top down until we've crawled 90,000,000,000 pages (which is about 35% the amount in Google's index).</code>
Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update) then it won't show up in our index. Sorry! 
We update our Mozscape Index every 4 weeks. Crawling the entire Internet to look for links takes 2-3 weeks, but our crawlers are always collecting data. When we need to put the index together, we grab all the data they have collected and start processing which can take up to 3 weeks to determine which of those links are the most important. You can see our most recently updated schedule here: http://moz.com/products/api/updates
Mozscape focuses on a breadth-first approach. Therefore we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates before we catch all of these.
If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that point to those pages will still be available). Finally, the URLs seen by Mozscape must be linked-to by other documents on the web or our index will not include them.
For now, the best thing you can do to help your domain become indexed is to work on link building for links from sites with high mozrank.
Hope this helps clear things up!
Hey Robert!
Campaign updates happen on a weekly basis on the same day every week. If you want to see changes before your next scheduled crawl, you can head over the Research Tools page and run a crawl test. This is a bit more limited in that it will only crawl up to 3k pages and is cached for a 24 hour period, but is the best bet if you don't want to wait. Hope this helps!
Hi David,
It looks like we may have an issue with social metrics not loading for some URLs. Can you send a ticket in for us listing the URL(s) you're running into with this problem? Thanks!
Hey Andy,
Thanks for reaching out! The Duplicate Content errors are actually aggregated using similar criteria as Google - that's a 95% similarity on the code level.
So even if something like the title is different, if the overall code is 95% the same they will be flagged and could potentially get penalized by the Search Engines. Using third party duplicate content checkers on the URLs you provided, it does look like all but one combo meet the 95% threshold. In that one case, we may have found them to be 95% similar at the time of the crawl, but they aren't any longer so that will be reflected in the next crawl.
To get more information on Duplicate Content, check out our Help Hub.
I hope that makes sense. Let me know if you have any other questions and have a great day!
Hi David,
Thanks for reaching out!
The link should've taken you to the download page in OSE so that is something we'll need to take a look at. You can still access the downloads at any time by heading over to the Recent CSV Reports section in OSE:
http://screencast.com/t/0oAkAbWy7dN
If you still don't see it there, send a ticket into Help with details on the report and the email in question so we can dig in a bit more for you. Hope this helps and have a great day!
Hi there!
Thanks for reaching out!
The time it takes our partners to update the listing really depends on how long it takes them to accept the data we push to them and update the information across their servers. Generally, this can be anywhere from 1 to 4 weeks. If you don't see the listing updated by the end of the 4th week, please let us know and we'll look into it for you.
Let us know if you have any other questions and hope you have a great day!
Hi Ricardo!
At the moment, there isn't a way to export data in Moz Pro in any language other than English. The reports (with the exception of the csv's) are also un-editable. If this is something you'd like to see, I recommend submitting this at feedback in our Feature Request Forum. Our Product team checks this daily and uses it to help determine what features we should work on next. Thanks!
Hi there!
The campaign timeframes default to the period for which we have data. So if your campaign has only been running for a couple weeks, the drop-down will only allow you to choose the most recent weeks' data set. Once the campaign has been active for a month, the monthly timeframe will be available as an option in the timeframe drop-down. You can create and schedule custom reports to go out weekly if you'd like. This way, you'll have a physical record of the campaign progress you can always refer back to.
Hope this helps clear things up and have a great day!
Hi there,
Thanks for reaching out!
We did actually push out some updates to the On Page Grader at the end of March. You can get a full rundown of the changes on our Help Hub. Hope this helps and have a great day!
Update from the Moz Support Team: Please read our update timeframes guide for avoiding delay.
Hi Daeta,
Thanks for reaching out!
The time it takes our partners to update the listing really depends on whether or not they have an API. If they do have an API, the listing will be updated pretty much immediately. If they run on a traditional database (Acxiom is one), it can take up to 4 weeks.
Let us know if you have any other questions and hope you have a great day!
Update from the Moz Support Team: Please read our update timeframes guide for avoiding delay.
Hi Min,
Thanks for reaching out!
The time it takes our partners to update the listing really depends on whether or not they have an API. If they do have an API, the listing will be updated pretty much immediately. If they run on a traditional database (Acxiom is one), it can take up to 4 weeks.
Let us know if you have any other questions and hope you have a great day!
Hi there!
I'd be happy to take a look at this for you. So you don't have to share all of your business/account info in the forum here, please send a ticket into help with the csv you're having trouble with and the email associated with your account. Thanks!
Sam
Moz Helpster
Hey Trevor,
Thanks for reaching out and apologies for the issues you're running into. I'd be happy to look into this further, but don't want to necessarily make you share your info here in the forums. Can you send a ticket into our Help team for me? I'll keep an eye out for your message. Thanks again!
Best,
Sam
Moz Helpster
Hi!
We may have run into issues with the robots at the time of this crawl, but if your robots.txt is clear now, you should be fine on your next crawl. If you don't want to wait a week, you can always head over to our crawl test tool located on the Research Tools page.
Thanks!
Sam
Hey Charles,
There is no comparison page that will show you the difference between paid and free accounts. The easiest way to see them right now is to log out of your Moz account and head over to OSE, Followerwonk and download the Mozbar. High level though, OSE will not provide social metrics, limits the filtering options available and limits the results shown on some of the tabs. Followerwonk shuts off exports and limits certain data sets and the Mozbar deactivates the ability to link to and analyze pages from our paid tools among other things.
Discounts to Mozcon and the video bundles are usually around a couple of hundred dollars. You can find the videos from last years' Mozcon here. I'll be sure to pass this along as feedback to our Product and Marketing teams to see if we can get a more thorough comparison page put together. Thanks!
Sam
Hey Charles,
As a Moz Pro subscriber, you actually get access to a lot of things community users don't. For one, the ability to post in the Community if you have general or more SEO related questions. You also get full access to our free tools (OSE, Followerwonk, Mozbar) which give you more functionality and data. Lastly, you get access to all of our paid tools. This includes (Rank Tracker, On-Page Grader, Fresh Web Explorer, etc) as well as Moz Analytics. I recommend heading over to our Help Hub for a full walkthrough of the app and tools.
Ah, some other great perks include discounts to tickets for Mozcon and the videos. Hope this helps clear things up!
Best,
Sam
Moz Helpster
Hi there,
I am so sorry that you are seeing this issue on your account. It looks like we are not correctly displaying the label "Moz Crawler Blocked by Robots.txt" for some campaigns. Our engineers are investigating to get the wording corrected as soon as possible.
I apologize for the inconvenience this has caused!
Best,
Sam
Moz Helpster
Hi!
Unfortunately this isn't actually possible. I'm going to pass this along to our Product Team as a feature request though. Hopefully we'll be able to add this capability soon. Thanks!
Best,
Sam
Moz Helpster
Hi Adam,
Thanks for the question!
As Kimberly pointed out, you actually need to wait for your next scheduled weekly update to see the changes you've made to your site. If you don't want to wait, you can head over to the Research Tools page and use the Crawl Test tool. This will crawl any domain you'd like, up to 3k pages, and report on issues found in a csv format. Just a heads up that Crawl Tests are cached for 24 hours so you'll need to wait a bit between crawls to get updated data.
Best,
Sam
Moz Helpster
Hi Leticia,
You're welcome to cancel your account at any time. If you cancel in the middle of your subscription period/trial, you'll continue to have access through the end of the period, after which the account will not renew and access will be shut off. Thanks!
Best,
Sam
Moz Helpster
Hey Jonathan,
I ran these queries on my end and the keyword ranked 2 in both.
http://screencast.com/t/KLn10ruEB06
As far as I can see, everything seems to be working properly. If you're still running into this, please send a ticket to help and we'll dig in a bit more for you.
Thanks!
Sam
Moz Helpster
Hey Linh!
I see the ticket you sent in and it looks like Joel is on the case. He'll be able to get you squared away. Thanks!
Best,
Sam
Moz Helpster
Hey Paul,
I got and answered your support ticket, but to quickly recap, there unfortunately is no way to duplicate a custom report in one campaign to another. I am going to forward this and your other feedback along for review though. Thanks again!
Best,
Sam
Moz Helpster
Hi there,
Just discovered links do get added to the Mozscape index during the normal update cycle. This is currently every 2-4 weeks. There are improvements on the horizon though 
Best,
Sam
Moz Helpster
Hi Derek,
Thanks for reaching out.
You can still review crawl diagnostic data within Moz Analytics. All you need to do is head over to the Search page and then click on the Crawl Diagnostics tab.
http://screencast.com/t/qXrAnG0lzx
I recommend heading over to our help hub for a detailed walkthrough of the app and tools. Hope this helps and have a great day!
Best,
Sam
Moz Helpster
Hey Chris!
Moz ranking data is set to provide the most high level metric as possible. In essence, it's like running a search in your browsers' incognito or private browsing mode. We do this to make the results as unbiased and representative of a SERP as possible. We will report ranking results in the universal verticals, but there are some limitations in that there is no way to specifically request ranking data from a set location. One work-around for this would be to add a geo modifier to the campaign keyword. So, dentist would end up being Denver dentist, using your example. Hope this helps and thanks for writing in!
Best,
Sam
Moz Helpster
Hi JP,
Our Product team is looking into this, but as of right now, there is no ETA on including LinkedIn because their T&C's don't allow us to store anything we collect which effects reporting in Moz Analytics. We do plan on revisiting this conversation sometime in the next quarter though. Sorry I don't have better news
Best,
Sam
Moz Helpster
Hi Matthew,
Thanks for the post and glad to hear you're enjoying Moz Analytics!
Regarding the Affiliate Program, it's been placed on hold for the moment. I'm not sure when it will be renewed, but I'm sure it won't be too long. And I'm not sure what you mean by client reporting, but custom reports for campaigns are now up and running. We're hoping to have the monthly time frame up by the end of Q1 and multi seat out by the end of Q2. Hope this helps!
Best,
Sam
Moz Helpster
Hi David,
The account limits are actually shared between campaigns so if you use all of a particular limit (i.e. 50k-600k pages depending on subscription level) on a single campaign, you won't be able to create any others because there are no more pages available to allot to it.
If you have active campaigns that are crawling sites 1k pages or under, what you'll want to do is head over to your campaign settings and change the pages crawled limit for each campaign. You can find this under the Site Basics section. This will free up the total account limit for any other projects you may have.
Hope this helps and have a great day!
Best,
Sam
Moz Helpster
Hi Neil,
This was actually fixed in version 2.63 (current) of the Mozbar that was released in mid-November. It sounds like you may need to update your extensions. You can do this via the settings in your Chrome/FF browser or head over to our Mozbar page for direct download links.
Let us know if you have any other questions and hope you have a great day!
Sam
Moz Helpster
Hey ArfanB,
The best place to get support help for our API products is actually the Developer Discussion Group. Our engineering community monitors that and you'll generally get a response within 48 hours. You'll also find a ton of other resources there from customers who've asked API related questions previously.
Thanks!
Best,
Sam
Moz Helpster
Hi!
No-indexed pages are actually pages that have a "rel=noindex" tag in their source code. When crawlers hit this, they stop crawling the page per the directive so we can't report any data on them. Because of that, you won't see the links referenced to anywhere except the bottom of the page where we provide a generalized count. Hope this helps clear things up and that you have a great holiday!
Best,
Sam
Moz Helpster
Hi There,
It sounds like you may have run into some server or browser issues. Can you try refreshing the page and creating the campaign again? If that doesn't work, can you clear your cookies/cache and restart your browser? Generally, one of these two tasks will fix what's going on. If you still run into issues after performing these two things, please send a ticket into support with the URL you're trying to set the campaign up with and we'll take a closer look at this for you. Thanks!
Sam
Moz Helpster
Hi Ben and Federico,
There's currently a bug with archived campaign reactivation our Developers are working on. Unfortunately I don't have an ETA for a deployment of a fix on this. The best thing to do in this case would be to send a ticket into support so we can dive into this for you. This way you can provide us with the campaign(s) in question. Thanks!
Best,
Sam
Moz Helpster
Hi All!
Just a heads up that Customer Reports for Moz Analytics has just been released. Just log into a campaign and head over to the top right-hand side of the page. Next the the settings button, you should see one that says "Custom Reports". Head over to the Help Hub for a walkthrough!
Thanks!
Sam
Moz Helpster
Hi Niamh,
Thanks for writing in and the update. I'm really glad you were able to figure this out Let us know if there's anything else and have a great day!
Best,
Sam
Moz Helpster
Hi all!
We discovered a secondary issue with the SSO tokens earlier today. The two symptoms associated with it is either being stuck in a redirect loop or being logged out when switching between Moz and OSE. A preliminary fix has been deployed that should cover most of the effected customers. Our Developers are working on a follow-up that should fix it for everyone else. There's no ETA on that as of now, but they're all-hands on it so it shouldn't be too much longer. Sorry about this!
Best,
Sam
Moz Helpster
Hi all!
Just wanted to let you know that this was due to an SSO issue that we ran into. Our Developers pushed out a fix though so everything should be good to go. Apologies for the inconvenience and hope you all have a great day!
Best,
Sam
Moz Helpster
Hi Everyone!
We had an SSO glitch that we were battling through. A fix for this has been deployed so everything should be working properly again. If you are still running into issues access different parts of Analytics or the tools, try using a different browser or clearing the cookies/cache on the one you're using as you may still have old auth data that hasn't been updated yet. If this doesn't work, please send us a note so we can look into this further for you.
Sorry for the inconvenience here!
Best,
Sam
Moz Helpster
Hi!
Thanks for reaching out.
The Mozscape API will provide you with link and URL date, but not ranking information. I recommend checking out our API Wiki for detailed information on both our paid and free API metrics and costs. Thanks again and have a great day!
Best,
Sam
Moz Helpster
Hi Elsa,
Thanks for writing in!
It looks like you did have a draft campaign set up in Pro a while back that Analytics is checking against which is why you're running into this error. It looks like you worked around it by creating a campaign with a different name, but Analytics definitely shouldn't be referring to Pro for this data. I'm going to create a ticket with you as the requestor and forward this along to our Developers for you. This way we can get the issue logged, repaired and I can let you know when its deployed.
Thanks for reporting and let us know if there's anything else you need!
Best,
Sam
Moz Helpster
Hi John,
Thanks for the question! It looks like Abe's gotten you taken care. Let us know if there's anything else you need and have a good one!
Best,
Sam
Moz Helpster
Hi Peter,
Thanks for reaching out!
There was a bug with the GA connection in Moz, but we just deployed an update that should hopefully resolve this. All you need to do is head into the campaign settings, disconnect and then reconnect your GA account. After that, you should start seeing traffic data within a couple hours. Let us know if you have any other questions and hope you have a great day!
Best,
Sam
Moz Helpster
Hi Lewis!
What may be the issue is that the campaign your trying to create has the same name as one you've archived so what Greg posted will more than likely fix the issue for you. There is a bug preventing archived campaigns from being seen in Analytics, but if you log in and then navigate to Pro, you'll be able to see and reactivate/delete all of your archived campaigns. Hope this helps!
Best,
Sam
Moz Helpster
Hi there!
I'm going to go ahead and marks this as answered since we took care of this in the support queue. For any others that are curious though, You can always add allow/disallow directives for Roger in your robots.txt. I recommend taking a look at our Help Hub for more info
Thanks!
Sam
Moz Helpster
Hi there,
Thanks for reaching out!
Your campaigns are actually not gone. Anytime a subscription is cancelled or suspended, any active campaigns are moved to an archived status. This preserves their historic data and allows them to be reactivated later.
We found a bug that is preventing archived campaigns from showing up in the UI and have a fix deploying that should resolve this soon, but I do have a workaround for you in the interim. After you log into Moz, type in:
in your browser navigation window. This will take you to the archived campaigns. From there, just click on the Activate button next to the ones you want to bring back.
Sorry for the confusion here and let me know if there's anything else I can help with. Have a great day!
Best,
Sam
Moz Helpster
Hi!
Can you try disconnecting and then reconnecting the Twitter account in your campaign settings? Once you do this, give the app a couple hours to refresh and see if new data populates. If you're still having problems after that, please send a ticket into help[at]moz.com as we'll probably need to get a developer to take a look at this for you. Thanks in advance for your patience as we work through the bugs in this initial beta release of Analytics!
Best,
Sam
Moz Helpster
Hi Tom!
It looks like Joel is waiting for a reply from you on the ticket you sent in so you guys can continue the conversation there
Thanks!
Sam
Moz Helpster
Hi!
Thanks for reaching out
You are absolutely right here. OSE currently doesn't support https because our crawler doesn't have the ability to authenticate itself with https sites. While we do notice the https site, we won't follow the links due to this limitation. That said, this is a feature that we have built and is currently in the testing phase. I don't have an exact date I can reply on when this will be deployed, but we're hoping to get this update out in the next 2-3 months. It's good to note that if the link is several levels deep (in the site), our crawler still might not detect the link because we use a first-breadth approach that is detailed in our help hub at:http://moz.com/help/pro/ose-overview .
I hope this helps clarify things for you and have a great day!
Best,
Sam
Moz Helpster