Welcome to the Q&A Forum

Hi Timothy,

Thanks for reaching out!

There's unfortunately no way to merge accounts at the moment. This is a feature that's been requested though and one we're still looking into. If this is something that you'd really like to see added to Moz, I'd recommend submitting this as feedback in our Feature Request Forum. If you see an entry in there for this, you can vote it up the queue. Our Product team checks this daily and uses it to help prioritize our new feature releases.

Sorry I can't be of more help here but let us know if you have any other questions. Have a great day!

Best,

Sam
Moz Helpster

Hi Melanie,

Thanks for reaching out!

This is actually an issue that popped up recently. Our Dev team has found out the cause and are hoping to deploy the fix for this soon. If you have any other feedback or questions, feel free to send them along to help[at]moz.com and we'll reach back out

Thanks again and keep the feedback rolling in!

Best,

Sam
Moz Helpster

Hi Catherine!

If you export the campaign rankings results via csv, the landing page URL should be included in the results.

http://screencast.com/t/LfH7EpWc

The PDF won't work in this case since it's basically a screenshot of the Ranking Page. Hope this helps!

Best,

Sam
Moz Helpster

Hi Alexandre,

Thanks for the question!

We only start tracking the competitive link analysis data (in a campaign) from when the campaign is created. That data is also pulled form Open Site Explorer which generally is updated every 2 weeks. The problem we're running into here is that we had to skip our last OSE update due to data quality issues outlined in more detail here:

http://moz.com/products/api/updates

As of right now, the next Linkscape update is set for 8/26/13. Because of this, you won't see an update to the Competitive Link Analysis page of your campaign until then.

Hope this helps clear things up for you and sorry for any inconvenience this may cause. Let me know if you have any other questions and have a great day!

Best,

Sam
Moz Helpster

Hi Matt,

Thanks for the question!

All of the data in a campaign's Link Analysis page is actually from our Linkscape index. Linkscape data is also used to update metrics in Open Site Explorer. Generally, our index is updated roughly every two weeks, but we ran into a problem with data quality on the last scheduled update which caused us to postpone it. Here is a blog post that goes into more details regarding what happened:

http://moz.com/products/api/updates

The next scheduled update is set for 8/26/13, so until then, the Link Analysis data won't see any updates. We're sorry for any inconvenience here and let us know if you have any other questions. Have a great day!

Best,

Sam
Moz Helpster

Hi!

The beta for Analytics has actually been live for a while. I can't tell you exactly when you'll be rolled into it, but it shouldn't be too much longer now. Sorry I can't provide any more concrete details!

Best,

Sam
Moz Helpster

Hi Jacob,

Thanks for the question!

I popped into the campaign in question and it looks like your tracking your competitors based on their root (non-www) domain, but they're actually ranking on their sub (www) domain which is why our ranking results are showing them as not being in the top 50 of SERP's. Luckily this is an easy fix

All you'll need to do is log into your campaign and head over to the campaign settings. From there, just add the www to your competitor domains and save! The next time your campaign is updated, you should see more accurate rankings data. Hope this helps!

Best,

Sam
Moz Helpster

Hi Philip!

This question is a bit intricate.

With AJAX content like this, I know Google's full specifications

https://developers.google.com/webmasters/ajax-crawling/docs/specification

indicate that the #! and ?escaped_fragment= technique works for their crawlers. However, Roger is a bit picky and isn't robust enough yet to use only the sitemap as the reference in this case. Luckily, one of our wonderful users came up with a solution using pushState() method. Click here:

http://www.moz.com/blog/create-crawlable-link-friendly-ajax-websites-using-pushstate

to find out how to create crawl-able content using pushState. The only other thing I can think of is to run a crawl test if the site is live. You'll have to remove the noindex tag, but updating the robots.txt to allow rogerbot but have a wildcard disallow for the other crawlers should still keep the site from being indexed.

Hopefully this will help!

Best,

Sam
Moz Helpster

Hi Olivier,

Thanks for the question!

I reviewed your site (www.theseolab.com.au) and your canonical does look like it's set up correctly. To test out the On-Page tool, I ran a quick query and it showed the same result:

http://screencast.com/t/7omcKndhx

The only thing I can think of is that you saw a cached version of the On-Page report, but those are usually cleared within 48 hours so that shouldn't be the case here. If you see this again, I'd recommend reaching out to help[at]moz.com with an example so we can try and repro this for you.

Hope this helps and let us know if there's anything else you need. Thanks!

Best,

Sam
Moz Helpster

Hi Everyone!

Thanks for the replies

So, to confirm, multi-seat currently isn't and will not be released for Pro but.... (drumroll please) It's coming for Moz Analytics! Multi-seat will be included with higher level subscriptions and the option to add this into the new basic level will be there. For now, you're more than welcome to share your credentials with another person, but the caveat to this is that they would have admin level access to the account. Depending on your needs, the better option may be to build some custom reporting (as mentioned by vzPRO).

Keep an eye on our blog for updates on new features and our new subscription tiers! Hope this helps!

Best,

Sam
Moz Helpster

Hey Ben!

Thanks for the question. The best way to do this is to head over to your Crawl Diagnostics page and then exporting the csv. From there, you can sort the 404 column to group them and scroll over to the referrer URL column (all the way at the end). That'll give you the path Roger took to get to the 4XX/5XX error.

This will be made a bit easier in Analytics because we'll list the referrer URL in the UI for these situations, but for now, the csv is your best bet. Let me know if you have any other questions. Thanks!

Best,

Sam
Moz Helpster

Thanks for the question!

As of right now, the next social network we plan on incorporating into the Social Dashboard is Google Plus. This has already been added to the Dashboard for Moz Analytics so you'll be able to access this when you transition over to the beta. We do plan on adding other social networks as we go, but I'm not exactly sure which will be added next.

My recommendation would be to submit this in our Feature Request forum for our Product team. They review this on a daily basis and use it to plan our roadmap. They may also be able to shed some light as to whether or not this is being added in the near term or if it's a little farther out on the roadmap.

Hope this helps and hope you have a great day!

Best,

Sam
Moz Helpster

Hi Nic,

I haven't heard back from you so I wanted to pop in really quickly. I went to the site associated with your email and if that's the one you're talking about, the reason why no one is able to crawl it is because there is no link. It looks like you may want to keep this private though so if that's the case, feel cree to reach out to us directly via help[at]moz.com. If you'd like to continue this conversation in the community, feel free to update this thread with the URL in question. Thanks!

Best,

Sam
Moz Helpster

Hi Nic!

I'd be happy to take a look, but I'm not sure what URL you're referring to. I reviewed your campaigns and crawl tests and didn't see anything that was stuck on a single page crawl. Can you tell me either which campaign this is for or the URL in question? Looking forward to hearing back from you!

Best,

Sam
Moz Helpster

Hi Aimee!

Thanks for reporting and the question.

The error you received generally happens when we have a large number of requests come in at the same time (so server load issues). This doesn't happen often and we are working to limit the number of times this happens, but I can understand it being a little annoying when it does.

I just reviewed the campaign in question and was able to get the historical analysis to load. Can you try to load the page again? If it doesn't work for you this time, please send a ticket into help[at]moz.com so we can look into this further for you. Hopefully it does work though!

Let me know if there's anything else I can help you with and hope you have a great day

Best,

Sam
Moz Helpster

Hi Gavin!

Thanks for the question. The longest a keywords ranking data should be in a pending status is a week, and this is only if you add a keyword(s) right after an update has just happened. I'd be happy to look into this further for you. Can you send a ticket into help[at]moz.com with the campaign this is in regards to? You can write Attn: Sam in the subject line and I'll keep an eye out for it. Hope to hear from you soon!

Best,

Sam
Moz Helpster

Hi!

Thanks for reaching out. Traffic data in the Pro app is actually pulled directly from your GA account. There usually are no problems with this connection, but we do sometimes run into a delay in updates between Google and Moz. To fix this you'll need to refresh your GA connection:

• Head to your campaign settings from your overview page: http://screencast.com/t/je3mv5DkPbU
• Disconnect your Google Analytics connection: http://screencast.com/t/59NDMB0Ov
• Go back to your settings page and click on "connect account" button. Please make sure you log into the correct GA account.

I hope that helps!

Best,

Sam
Moz Helpster

Hi!

There currently isn't a way to merge data or campaigns from one account to another. If you're wanting to consolidate accounts, my recommendation would be to re-create the campaigns from the secondary account to the primary account. You can then cancel the secondary account which will archive the campaigns. This will preserve the historic data and allow you to reactivate them in the future if you need to.

Chris also brought up a great recommendation regarding the feature request forum. I recommend submitting this in there for our Product team to review. The look at this daily and use it to help plan and develop their roadmap moving forward. The more a feature is requested, the better chance it has of making the roadmap too

Hope this helps and let me know if there's anything else you need. Thanks!

Best,

Sam

Moz Helpster

Hi!

Thanks for the question. It looks like the problem you're running into is coming from how you're running the search in the Rank Tracker tool. If you run a search with the exact URL, we'll only search for keyword rankings based on that URL. If you choose the entire subdomain, then we'll search for rankings from the entire site. Here's a screenshot that shows you what I mean:

http://screencast.com/t/6528Yl8ka

Hope this helps and let me know if you have any other questions. Thanks and have a great day!

Best,

Sam
Moz Helpster

Hi Robert!

Karen provided the direct link to the Crawl Test tool. To alleviate some fears though, the tool isn't going away We're actually working on improving it. The plan is to build this functionality directly into Moz Analytics, but you can access via the provided link in the meantime. When you get to the page, you'll see the option to provide feedback on the tool so if you have any, please do!

Hope this helps and have a great day!

Best,

Sam
Moz Helpster

Great question Jonathan!

Unfortunately there is currently no way to run an export in the KWD tool when multiple keywords are submitted in the same query. I can see this being a useful feature though. I believe this has been requested in our Feature Request forum before, but I recommend heading in there and either submitting a new request or voting up the existing one. Our Product team checks this regularly and uses it to plan our future roadmap. If there's enough interest, we'll hopefully see it added soon

Let us know if you have any other questions and have a great day!

Best,

Sam
Moz Helpster

Hi Adrian,

Sort of.

Here's an example of how this works. You want to conduct a search for the keyword - SEO - for the sub-domain www.seomoz.org.

• If you choose the "Exact URL" radial, we'll only look for that keyword ranking on that particular page (i.e. SEO on www.seomoz.org).

• If you choose the "Entire Subdomain" radial, we'll look for that keyword ranking on any page within that sub domain.

Unfortunately, neither of these apply if you're trying to gather rankings data for your root domain because we currently don't look for ranking data for root domains in Rank Tracker   Unlike our campaigns, Rank Tracker doesn't include any subdomains if you type in a root domain and choose the 'Entire Subdomain" radial.

Best,

Sam
Moz Helpster

Hi Adrian!

Thanks for the question and sorry for the confusion here. The reason why you're seeing this is because we don't actually track rankings for root domains in Rank Tracker. My recommendation would be to submit this as a feature request for our Product team to review. They look at this daily and use it to plan out our roadmap so hopefully they'll be able to add it in sooner rather than later

In the meantime, I'll reach out internally to see if we can update the messaging on our Rank Tracker page to make this a little clearer. Hope this helps and let us know if you have any other question!

Best,

Sam
Moz Helpster

Hi Jim!

Thanks for the question.  One thing we should clarify before we move forward is that the Pro app doesn't actually report on duplicate URLs, but we do report when we find duplicate title tags or content.

Duplicate titles just refer to when we find the same title tag on more than one page. In one example from your diagnostics, we're reporting the title tag 'Truthbook Religious News' is being used in multiple pages (http://screencast.com/t/GYCKNfAoj).

Duplicate content is content we see on the source code of your pages that is identical or nearly identical and would cause the pages to compete against each other for rankings.  To fix either of these you have a several options:

• Set up a 301 redirect to have the pages you would consider duplicate redirect to the main page.
  - Change the content/title tags enough that they won't be considered duplicates
• Canonicalize the content you would consider duplicates.

Most developers will go for the latter two options so that the pages will still be reachable by visitors. You can find out more about how to implement these in our Help Hub.

To answer your other questions:

1 - At the time of the crawl, we were able to get to sub domain pages from other pages on your site.  The sub domains were also resolving separately, but they seem to be redirecting to your root domain now, so your next crawl should reflect this.

2 - Running a curl for the print versions of your pages, I see "no follow" tags related to Wikipedia links embedded (http://screencast.com/t/reYjeLLPvWG3) in the doc, but I'm not finding any "no index tags" (http://screencast.com/t/DsXMZInngSzH).  This would be why you're seeing us crawling those pages.

3 - As I mentioned above, our crawler looks for similarities in the source code of pages when reporting on duplicate content.  Since no one knows exactly how similar content would need to be for the search engines to consider it a duplicate, we err on the side of caution and recommended best practices when reporting them. Using one of the methods mentioned above and detailed in our Help Hub should resolve this for you

Let me know if you have any other questions!

Best,

Sam
Moz Helpster

Hi!

On-Page reports are only generated automatically if a keyword is currently ranked in the top 50 of  SERP's for a given search engine.  Looking at the campaign you were talking about, it doesn't look like any of the keywords were which is why you're not seeing any grades.

You can manually create these reports and have them run weekly regardless by heading over to the On-Page section of your campaign and clicking on the Report Card link (http://screencast.com/t/ezW6oqMk8ifk).

For more information on On-Page reports, I recommend checking out our On-Page section of the Help Hub.

Hope this helps!

Best,

Sam
Moz Helpster

Hi!

Sorry to hear that you're running into this issue.  I just logged into your account and was able to run a test report for www.seomoz.org.  I'm also seeing that you have 2 of your 5 advanced reports remaining for the day.  Can you tell me if you're still running into problems and if so, answer the following questions for me?

• Were you logged into your SEOmoz account at the time you tried to run these reports?
• Were there specific URL's that you were having difficulty with?
• What OS and Browser is this on?
• Are you having this problem on multiple browers?
• And have you tried clearing your cookies/cache?

I know that's a lot of questions, but they're help us figure out what's going on

Thanks!

Sam
Moz Helpster

Hi Dan!

We include the "Not Provided Data" traffic as non-branded traffic because it actually is organic.  In this case, Google isn't providing the more detailed information for users that are logged into their accounts since they view this as a privacy issue.  Instead, they just label it as organic.  We report this as non-branded traffic in SEOmoz since we don't have a way to see the keyword.  Hope this helps

Thanks!

Best,

Sam
Moz Helpster

Hm.   Bummer Samuel!

This isn't really a known error.  Very rarely someone will report an intermittent problem with our keyword analysis tool or our rank tracker. When it does come up, it seems to only affect certain keyword/phrase combinations.

We haven't received an in flux in bug reports about this and it remains rare and hard to pin point. We'd love your help in identifying a cause. Would you feel comfortable adding the query you tried to this thread? If not, would you mind emailing help@seomoz.org so we can try the query and look for clues?

We just tried running a query similar to one you ran successfully, and it returned full results.

Thanks for letting us know you had a problem. We'd love your help trying to pinpoint this sneaky bug.

Best,
Sam

Thanks for the question!

Let's break this down:

• Equity-Passing (formerly follow) - Typically links which pass value from one page to another, including followed, 301, and meta refresh links
• Non-Equity Passing (formerly nofollow) - Typically links that are nofollowed or don't send value (rel=nofollow , meta nofollow, off screen, 302, RSS feed)
• Only rel=nofollow  - Links that have the rel=nofollow attribute
• Only Follow - Links that don't have the rel=nofollow attribute, but still may not pass equity (i.e. 302 links and meta nofollows would be returned)
• Only 301 - Links that are only specifically 301 links

Hope this cleared things up for you

Best,

Sam
Moz Helpster

Hi Richard!

Thank you for your feedback! This seems like a very useful feature. I would suggest that you resubmit it via our feature request forum. Our product team reviews feature requests on a regular basis, so hopefully they'll be able to add this to the queue for future release. Let me know if you have any other questions!

Best,
Sam Weber
Moz Helpster

Hi!

These dates just there to provide you with a timescale so you can see how your diagnostic issues have trended over time.  The older the campaign is, the more the scale increases until you hit about a year.  So for this example (http://screencast.com/t/U62XG8tCbni8), 2/1 refers to 2/1/13 and 4/16 refers to 4/16/13.

If you have an older campaign (say with a years worth of data), you'll see the graph that says something like 5/1, 7/1 [...] 3/1, 5/1.  This would represent a 5/1/12 - 5/1/13 timeframe.  Hopefully this helped clear up the graph  Have a great day!

Best,

Sam
Moz Helpster

Hi Henrik,

Like Tom and Chris mentioned, our tools won't be able to tell you which of your pages are indexed by Google.

That being said, the crawl diagnostics will tell you if your redirected pages are reachable by search engines and OSE will tell you internal and external links. OSE is updated every few weeks so it might not  show your most recent changes. Using a combination of your campaign crawls and OSE should be able to get you the data that you need to make sure you're in the best position for your site relaunch.

Hope this helps and good luck with relaunching your site!

Best,

Sam
Moz Helpster

Hi!

It looks like Roger is getting stuck on the 301 redirects you have set up for your campaigns.  The best way to get this resolved is to archive the existing campaigns and create new ones with the updated domain.  For example, if seomoz.org is redirecting to www.seomoz.org, the campaign should be set up with the subdomain (www.seomoz.org).

You can archive your existing campaigns in case you ever need to reactivate them.  Hopefully this helps.  Thanks!

Best,

Sam
Moz Helpster

Hi Zeeshan,

To add to what Dan posted, you also want to make sure that you're tracking for the domain they're ranking on.  Using SEOmoz as an example, if we're ranking on www.seomoz.org, you'll want to make sure that you're tracking the www subdomain and not seomoz.org.  Thanks!

Best,

Sam
Moz Helpster

Thanks for the question!

There currently isn't a way to set this up as a rule in manage keywords.  We don't allow a RegEx expression in our brand rules UX due to constraints on how we pull branded keyword traffic from Google Analytics. If you would love this feature in the future, I'd recommend posting this to our feature request forum.

In the meantime, you can go back and manually create/tag keywords at any time but the only way to really automate this as a brand rule right now would be to create keywords with a space between the the terms.  This is mainly because our Brand Rules can't parse different phrases or terms in a keyword.  In your example, the word "this" would be set up as a brand in your campaign.

ThisHouse, ThisPhone and ThisPC would not be tagged since these are seen as a single word.  If you add a space (This House, This Phone and This PC) the terms will be automatically tagged as branded.  Let me know if you have any other questions.

Best,

Sam
Moz Helpster

Perfect

Let me know if there's anything else you need.  Have a great day!

Sam
Moz Helpster

Anytime!

The root domain for you would be comprehensiveobgyn.net.  It also sounds like there may have been a temporary server issue at the time you tried to create the campaign.  You'll usually only see this message if we get a 5XX response from a sites server when we're trying to validate the address.

I just ran a quick curl and got a 200 ok.  I was also able to set up a campaign ok on my end.  Can you try to create the campaign one more time for me?  If you run into another error, I'll forward this into support so we can take a deeper look at this for you.

Best,

Sam
Moz Helpster

Hi Ricky!

So there are a couple things to discuss here.  The main one is that you're campaign is set to track your subdomain, but you have a 301 redirect from your sub to your root domain.  You're also ranking on your root domain.  This is going to potentially throw off your results since we're looking as how a given keyword is ranking based on the campaign (in this case, sub) domain.

Looking at the search results from Safari set in private browsing for the keyword - west palm beach gynecologist - (I didn't see west palm beach obgyn in the campaign), confirms this as we're showing not in the top 50, but I found your domain in position 7.

Universal results (places, images, videos, etc) shouldn't throw off your rankings either as they're listed separately on the rankings page of your campaigns.

I recommend setting up a new campaign with the root domain in your case.  You can archive your existing one to save the historical content in case you ever need to revisit it.  Thanks!

Sam
Moz Helpster

Hi!

The best place to get this resolved is through help[at]seomoz.org since it's currently a manual process to get the stuck crawl tests removed.  I see that you've already sent in a ticket though so I'll continue the conversation there.  Thanks!

Sam
Moz Helpster

Hey David,

Thanks for the question.  Unfortunately no, we don't support exporting csv's when reporting on multiple keywords in the keyword difficulty tool.

I can see how this would be a really useful feature to have though.  I'd recommend you go over to our feature request forms and suggest it there.  https://seomoz.zendesk.com/forums/293194-SEOmoz-PRO-Feature-Requests

This way our product team can get eyes on what's important to our community and add it to our roadmap for future releases.

Thanks, Sam

Thanks for the question George!

Generally you'll want to set up a campaign with the final URL of the domain you want to track.  This would prevent Roger from potentially getting stuck in any redirect.  Using your example, this would be the:

www.site.com/site/c.leJRIROrEpH/b.5699537/k.BEF4/Home.htm

You can check out the URL beforehand though, using the crawl test tool (http://pro.seomoz.org/tools/crawl-test).  It'll take a bout 2 hours to complete, but your see whether or not Roger will be able to handle your particular redirect.  Have a great day!

Sam
Moz Helpster

Thanks for the question!

I just took a look at your campaign and everything is set up correctly.  After running a search for the first couple terms on Google.be in incognito mode, I didn't see any of your listed competitors show up in the top 50.  This is why we're not showing any data for them in the rankings section of the page.  Once they do hit the top 50, we'll begin to track them in app for you.

Best,

Sam
Moz Helpster

Hi!

Although the data has changed a bit since you posted this question, the reasoning behind what you see in OSE is still the same.  The reason we show total link counts but don't break down follow counts is due to a limitation in the way the API is set up with OSE.  This is also why we only report 25 links per linking root domain in the app and exports.

The only way around this would be to set up API access which would give you what amounts to a "firehose" of data.  It would then be up to you to parse the information as needed.  Hopefully that answers your question

Best,

Sam
Moz Helpster