Welcome to the Q&A Forum

Hi!

Unfortunately there is no way to turn off the social metrics in OSE reports.  You should still be able to navigate around the page and export the data via csv while these metrics are loading.  Clearing your cookies/cache and restarting the browser may help if you're having problems navigating the site while these are loading.  Another thing to try is accessing the site through another machine to see if this issue is specific to yours.  If none of these work, send a ticket into help[at]seomoz.org and we'll take a deeper look at this for you.  Thanks!

Sam
Moz Helpster

Hi Brian!

Thanks for the question and sorry you're running into this issue.  There unfortunately isn't a way to manually push a full crawl, but you can (as donford mentioned) do a crawl test.  The only limitations here are that you're only allowed to run 2 crawl tests a day and it only covers up to 3k links.  It looks like you already reached out to support though and Abe's helping you out there.  Have a great day

Sam
Moz Helpster

Hi Steve and Falk,

We normally do not see sites that have been indexed previously drop out of Mozscape.  I'm going to turn this into two separate support items (one for each of you) to address as I'll probably need to account/campaign information you may not want to share on the public post.  Just look for a message from our help email (help[at]seomoz.org).  Thanks!

Best,

Sam
Moz Helpster

Thanks for the post Bookwormlab!

It looks like one of our Developers actually tested the account and got back out to you.  If you haven't had a chance to yet, I'd recommend taking a look at the thread for the update when you have a second.

Paul,

Thanks for your input!  We try to answer as many questions as we can, but those involving the API tend to be more in-depth and technical so for the API, we try to pool the questions into a single resource where our Developers get first hand look at the questions and subscribers get more expert help in the area.  It's not our intent to "pawn off" API questions, but to try and provide them with the most accurate and timely help for these technical issues as well as build out a valuable resource database.

Thanks again!

Sam
Moz Helpster

Hi Cornel,

Thanks for the question!  Unfortunately OSE will not show any https links/data because our robot isn't able to crawl secured sites.  Sorry!

Sam
Moz Helpster

Hi Brendan!

Moosa was correct that the On-Page tool will let you know if you're keyword stuffing.  The section you'll want to take a look at are the High Importance Factors of the report (http://screencast.com/t/3lpHLhKhhi).  If you are spamming, the "Avoid Keyword Stuffing" alerts will show up as unchecked and the read more section will provide you with specific details.

Best practice is generally to have at minimum 4 and no more than 15 mentions of the keyword on a page.  Just a heads up that our crawler will look at the content in detail to find an instance of a keyword.  Example:

Keyword = tanning salon seattle;
Page contains phrase; best tanning salon in seattle

This would be tagged as an instance of the keyword since tanning salon seattle appears in that exact order within the phrase.

The reason we do this is because of best practices and the way we've seen this effect search engines in the past.  Since the search engines really don't tell anyone how they determine these metrics, we try to err on the side of caution to cover all bases.

Thanks!

Sam
Moz Helpster

Hi!

Thanks for the question.  Your rankings do look accurate in my searches.  To touch on Gordon and Matt's points, It's generally best practice to set the campaign domain off of what you're ranking for.  In your case, you're ranking for your sub (www) and have the campaign set for sub so you're ok there.  Also, there are many factors generally in play for search results.  You'll want to set a browser in incognito or privacy mode when you're conducting searches for comparative purposes.  You usually won't see an exact match in ranking data since we update once a week vs once a day or more for the engines, but you'll usually be within a couple spots of our report.

Best,

Sam
Moz Helpster

Thanks for the question!

The only time you won't see metrics for MozRank and Trust is if your site hasn't been indexed yet.  You can see whether they've been indexed by running the site through Open Site Explorer (www.opensiteexplorer.org).  Our Mozscape index updates once a month so there's a chance you'll see this on the next update, but we can't promise that you will be indexed then  You can improve your chances of being indexed by going after some higher authority links for your site.

Best,

Sam
Moz Helpster

Hi Amornpong,

Unfortunately at this time, we only support sites in a UTF-8 (English character) format.  Because of this, you will periodically run into issues with reporting data and formatting.  There currently isn't a way around this, but we are looking at adding support for more languages in the future.

Best,

Sam

Moz Helpster

Thanks for the question Ryan!

It looks like we haven't indexed your site yet which is why you aren't seeing any data in the Link Analysis section of your campaign.  We update our index on a monthly basis so there is a chance you'll see this data with the next refresh, but we can't guarantee you'll be indexed then.  On place you can check out for link data in the meantime is Majestic SEO (www.majesticseo.com).  I typed in your domain and got some data reported back.  Let me know if you have any other questions and sorry for the inconvenience!

Sam
Moz Helpster

You never know, it could happen

I've pinged our developers to see if there is good work around for this and will let you know if there is one.  That way you can continue getting good use out of the tools.  As far as other engines, we're only focusing on the big 3 right now but there's always a chance of us expanding to other engines in the future.  Another great one for the feature request forum!

Sam
Moz Helpster

Thanks for the question!

The app currently doesn't support the use of non UTF-8 (English) character sets which is why you're running into this issue.  At this time, there's also (unfortunately) no easy work around for this.  We've been hearing this come up more frequently as we grow and it's definitely something that's on our radar.  While I don't have a definite ETA on when the app might be updated, I'd recommend that you submit this in our feature request forum (https://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests).  The more we hear about it, the better chance it gets put into or bumped higher up in the product queue

Best,

Sam