Crawl Test has taken over 5 days and still has yet to complete
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I am running some crawls on some sites and I have a number still pending. I have one from 7 days ago, a couple from 6 days ago, and 1 from 5 days ago. The confusing thing is that I have run a few others in that same period that have finished already. Do I need to restart the crawls or cancel them and start over?
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Hey Thomas,
Unfortunately, the issue is that the crawl tests are actually completing but we aren't able to access the reports at this time. Our engineers are working to fix the issue as soon as possible, but I'm afraid we don't have an ETA for when these reports will become available. I'm really sorry about that!
I have sent the information for your crawl tests to our engineers so they can look into your account specifically and I am going to create a support ticket for the issue so that I can update you once we have a resolution for this issue. You will receive an email when the ticket is created and you should be able to access the ticket through a link in the email.
So sorry for the inconvenience!
-Chiaryn
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I raised the same issue with help@seomoz.org a few days ago and they did mention it was a glitch that they knew about. I started one of my crawls again and that still did not do it, although a random one in between did get completed. I hope this helps.
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