Why have I stopped receiving emails about crawl reports and rankings reports?
-
I used to receive emails weekly telling me a new crawl had completed and the reports were ready and also another email saying the new rankings and on page reports were ready to view - I am not getting these anymore. Does this mean these are still happening but I need to find them within the package or has something changed?
Thanks
-
Hi Abe
Thanks for the reply. I guess there are 2 main problems - the first being that we need these tools to help with our site and the second that we chose SEOmoz as it seemed like the best solution out there but it is expensive at $99 a month - is there any refund available for the period when the features are not available or is it possible to stop the account and then re-start when it is working again without losing all the data already setup?
Thanks
James
-
Hello James,
Our Rankings ran into these unexpected outage issues last week. Unfortunately, Google has changed the way that they present rankings information, so we have had to make some changes to our collection in order to keep up with these changes, I'm afraid that this has caused some issues with providing the real time data for our Rankings and the Keyword Difficulty tool is also currently unresponsive. Our engineers are working tirelessly through this holiday weekend to fix this for you. At this time, unfortunately, we do not have an ETA for when that tool will be up and running again. I thank you for your patience while we work to resolve this issue and I will update you when I have any further information for you. I am hoping for an ETA soon.
I apologize for any inconvenience this may cause and I assure you that this is our Top Priority.
Best,
Abe Schmidt
-
not at the moment. or rather, not that I know of. This problem with the google keywords tool API is affecting many other companies using this API - like Raven Tools.
I haven't come across anything that states when it will be resolved. quite painful for us who rely on it.
-
Thanks Marcus
Do you know if they have a timescale for fixing this because this is one of the main functions of the package?
James
-
there is a problem with the google keywords API, and so seomoz is unable to connect with them at the moment. that is why ranking reports may be on hold now. crawl reports should still continue though.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Links being reported in Webmaster Tools
Hi Are the Total Links To Your Site, as reported in GWT, purely external inbound links ? Since these links are usually, as far as i can tell, much higher in number than any other link reporting tool and hence, i presume, more accurate, why don't services such as Moz etc include this in reporting ? I know its just a total number and link quality is whats important not quantity, but i would have thought interesting to show in reporting in conjunction with link quality info such as is already reported. Since most backlink reporting tools do show a total but always much much lower than that reported in gwt (i think) All Best Dan
Moz Pro | | Dan-Lawrence0 -
Rank Checker Tool
I have more than 25 keywords ranked in the top 30 for various sites and some of these keywords were inputted a couple weeks ago. However, only one of them has shown a position change. Is there something wrong with the software? It says the next rankings update is April 7th. When was the last rank update?
Moz Pro | | priceseo0 -
Claim Universal Placement Media in Rankings Report
There are several videos of ours on 3rd party sites (YouTube, Vimeo) that are in universal placements but show as not ours. Since they are not on our domain is there a way we can claim them in the rankings report to make the report more accurate?
Moz Pro | | BWG0 -
Are seomoz ranking in jeopardy?
A few weeks ago Raventools announced that they would no longer be able to provide tools based on the adwords API, then withdrew that. Rand commented on a thread here discussing that and made similar noises. Today Raventools made an announcement as SERP tracking with wording that sounded a lot like it had more than a little influence from Google. Would I be really paranoid to be wondering whether the Rankings tools in seomoz could be at risk?
Moz Pro | | matbennett1 -
Cities in Keywords Ranking Reports
So I've been in the habit of creating a master list of keywords concatenated with the city name so I can track my local rankings versus competitors. 1. Is this the correct thing to do to help hone in on who competitive my sites are ranking in the local market? 2. If so, by doing this the On Page reports seem to be totally screwed, because the searches I'm tracking (with city) vs the keywords I want to analyse for on-page ranking (without city), are different. What is the solution?
Moz Pro | | justlawonline0 -
Crawl Diagnostics Error Spike
With the last crawl update to one of my sites there was a huge spike in errors reported. The errors jumped by 16,659 -- majority of which are under the duplicate title and duplicate content category. When I look at the specific issues it seems that the crawler is crawling a ton of blank pages on the sites blog through pagination. The odd thing is that the site has not been updated in a while and prior to this crawl on Jun 4th there were no reports of these blank pages. Is this something that can be an error on the crawler side of things? Any suggestions on next steps would be greatly appreciated. I'm adding an image of the error spike Xovep.jpg?1 Xovep.jpg?1
Moz Pro | | VanadiumInteractive1 -
Sorting On-page Optimization Reports
I know there are several pre-set ways to sort the on-page optimization reports, but how can I custom sort them into my own order?
Moz Pro | | WillWatrous0 -
Did Google Stop Providing Pageranks
My google pagerank has been missing from my SEOMoz toolbar for a while and I can't seem to find the number elsewhere. Did google stop offering this? I'm having trouble finding any blogposts or info about it one way or the other. Thanks!
Moz Pro | | netdiva_amy0