Difference in MozPoints between My Account and Q&A forum

[JarnoNijzing]

I noticed that there is a big difference between the mozpoints showing in my account and the mozpoint showing in the Q&A section of the website.

My Account shows me that I now have: 262 Mozpoints. When i look at my Q&A total is says: 303 mozpoints. There is a big hole between the two.

How is this possible and which of the 2 numbers is correct?

[JustDucky]

My Moz points seem to increase immediately by a couple of points when I post a question.   I know that Moz awards a point for the question so I assume the "extra" 2 or 3 points come from some sort of caching issue which updates when Moz awards "automatic" points for something.  Just an observation if that helps your techs who are looking into this issue.

[JarnoNijzing]

Paul,

it is still awaiting approval i think:

https://seomoz.zendesk.com/requests/86714

that should be it.

Regards

Jarno

[ThompsonPaul]

Jarno, can you provide a link directly to your feature request for me? I'd REALLY like to endorse it and ask for the same thing, but I can't find your submission on the feature request boards.

Paul

[JarnoNijzing]

Hi Jen,

thanx for your reply. I already contacted the Help team about this to and i added another suggestion to them, here's my e-mail:

================================

Hi there,

I hereby kindly notify you people about an issue that is playing with the mozpoints. Maybe you are already aware of things, maybe you are not. I posted a question on the Q&A section on the website too. Here’s the link.

http://www.seomoz.org/q/difference-in-mozpoints-between-my-account-and-q-a-forum

Isn’t it also an idea to build in some feature that shows you how many mozpoints you’ve earned in the current month?
Since I don’t have a start number for this month and earned a lot of point I might make it to 200 points in one month. It would be a shame if it turns out to be only 199. So an actual number for the month as far as it has past would be very helpful and greatly appreciated not only by me, but also by other mozzers.

Hope you feel this is a good idea.

Looking forward for your anwer

Kind regards from the netherlands
Jarno Nijzing

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And yesterday i got the following respons from Joel Day:

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Hi Jarno,

Thanks for reaching out. I'm sorry for any confusion with the MozPoints. This has actually been present for a good while. The profile does often pull cached information while the Q&A is updated in real time. Just figure the higher number is correct.

As far as your suggestion. I think that's a great idea. Can you do me a favor and post that in my feature request forum here:
https://seomoz.zendesk.com/forums/293194-seomoz-PRO-feature-requests

Thanks! Let me know if you need anything else.
Cheers,
Joel.

=========================================

So I added a request idea in the request forum. Hope it gets noticed their with all requests made by mozzers.

I like to thank you for answering my question to. Taking the time to do this.

kind regards

Jarno

[danatanseo]

Thanks Jenn!

[jennita]

Hi Jarno, sorry about the confusion there! We actually have a ticket in the queue to get this fixed, so we're definitely working on it! I've asked an engineer to let me know which one is correct, and will update this thread when I hear back. I have been assured though that we are capturing all of the MozPoints, so not to worry! Most likely it's a caching issue where one is pulling up-to-date numbers, and the other is pulling a slightly cached number. I'll add more info when I have it.

Thanks!

Jen

[jennita]

Hi!

Those are great suggestions, we really do try to keep everyone as informed as possible. We have an issues/error box in the PRO tools area that we update if that particular tool is down or has issues. Sadly we don't have anything like that in the Q&A area but I think that's a great idea. We have a number of small issues such as the Mozpoints one going on with Q&A and we are continually working to fix these. With a "built from scratch" app such as Q&A it has a lot of nuances that seem to come up, and when we find them, we fix them.

I apologize for not making it clear that there was an issue with Mozpoint numbers being off, as it wasn't a problem with a specific tool and didn't stop folks from getting work done we didn't prioritize the messaging. I know it's a big deal to many people though so we'll work on a better way to message that in the future.

Thanks!

[danatanseo]

I like your suggestion of having a status box with a link Paul.

[DavidKonigsberg]

I often see a delay in the point system between account and q&A

[Andropenis_Australia]

The points in the Q & A would be the most up to date.

Not sure why there is a difference bit it's not really a huge deal anyway?

[ThompsonPaul]

My points show the same kind of discrepancy as yours and Dana's, Jarno. In fact, about a week ago, most of the questions in my My Q&A disappeared altogether. It looks to me like the database got fouled for some reason and the haven't finished fixing it.

The higher number should be the correct one. I'm keeping track of mine and if/when the whole thing settles out, I'll let them know if my count isn't correct.

I'm actually pretty disappointed with how little this kind of information and status updates are communicated. I also see a real lack of consistent updates with the tool outage problems that have been ongoing.

C'mon Moz folks, your commitment  to TAGFEE says you should be doing a much better, more proactive job at this.

Why not have a simple red box at the top of any tools page that is currently experiencing issues announcing the issue and that you're aware of the problem, with a link to a regularly-updated status page. We shouldn't have to go searching through Q&A & blog posts to try to find out why stuff isn't working.

And telling us to send in a help ticket isn't a good idea either as only one person at a time will be getting the answer even though many are also experiencing the problem.

I'd really like to see a response here form the Moz folks too, Dana.

Paul

[danatanseo]

Hi Jamo, I think there is a minor issue with Moz Q&A right now. My points in one place or the other have been quite off for the last 5-6 days. No Worries, they are tracking everything. I believe it is just a glitch and that once they get it fixed all will be well with the world

Hopefully someone from SEOMoz will also chime in on this question

Ciao,

Dana