Difference in MozPoints between My Account and Q&A forum
-
I noticed that there is a big difference between the mozpoints showing in my account and the mozpoint showing in the Q&A section of the website.
My Account shows me that I now have: 262 Mozpoints. When i look at my Q&A total is says: 303 mozpoints. There is a big hole between the two.
How is this possible and which of the 2 numbers is correct?
-
My Moz points seem to increase immediately by a couple of points when I post a question. I know that Moz awards a point for the question so I assume the "extra" 2 or 3 points come from some sort of caching issue which updates when Moz awards "automatic" points for something. Just an observation if that helps your techs who are looking into this issue.
-
Paul,
it is still awaiting approval i think:
https://seomoz.zendesk.com/requests/86714
that should be it.
Regards
Jarno
-
Jarno, can you provide a link directly to your feature request for me? I'd REALLY like to endorse it and ask for the same thing, but I can't find your submission on the feature request boards.
Paul
-
Hi Jen,
thanx for your reply. I already contacted the Help team about this to and i added another suggestion to them, here's my e-mail:
================================
Hi there,
I hereby kindly notify you people about an issue that is playing with the mozpoints. Maybe you are already aware of things, maybe you are not. I posted a question on the Q&A section on the website too. Here’s the link.
http://www.seomoz.org/q/difference-in-mozpoints-between-my-account-and-q-a-forum
Isn’t it also an idea to build in some feature that shows you how many mozpoints you’ve earned in the current month?
Since I don’t have a start number for this month and earned a lot of point I might make it to 200 points in one month. It would be a shame if it turns out to be only 199. So an actual number for the month as far as it has past would be very helpful and greatly appreciated not only by me, but also by other mozzers.Hope you feel this is a good idea.
Looking forward for your anwer
Kind regards from the netherlands
Jarno Nijzing===========================================
And yesterday i got the following respons from Joel Day:
===========================================
Hi Jarno,
Thanks for reaching out. I'm sorry for any confusion with the MozPoints. This has actually been present for a good while. The profile does often pull cached information while the Q&A is updated in real time. Just figure the higher number is correct.
As far as your suggestion. I think that's a great idea. Can you do me a favor and post that in my feature request forum here:
https://seomoz.zendesk.com/forums/293194-seomoz-PRO-feature-requestsThanks! Let me know if you need anything else.
Cheers,
Joel.=========================================
So I added a request idea in the request forum. Hope it gets noticed their with all requests made by mozzers.
I like to thank you for answering my question to. Taking the time to do this.
kind regards
Jarno
-
Thanks Jenn!
-
Hi Jarno, sorry about the confusion there! We actually have a ticket in the queue to get this fixed, so we're definitely working on it! I've asked an engineer to let me know which one is correct, and will update this thread when I hear back. I have been assured though that we are capturing all of the MozPoints, so not to worry! Most likely it's a caching issue where one is pulling up-to-date numbers, and the other is pulling a slightly cached number. I'll add more info when I have it.
Thanks!
Jen
-
Hi!
Those are great suggestions, we really do try to keep everyone as informed as possible. We have an issues/error box in the PRO tools area that we update if that particular tool is down or has issues. Sadly we don't have anything like that in the Q&A area but I think that's a great idea. We have a number of small issues such as the Mozpoints one going on with Q&A and we are continually working to fix these. With a "built from scratch" app such as Q&A it has a lot of nuances that seem to come up, and when we find them, we fix them.
I apologize for not making it clear that there was an issue with Mozpoint numbers being off, as it wasn't a problem with a specific tool and didn't stop folks from getting work done we didn't prioritize the messaging. I know it's a big deal to many people though so we'll work on a better way to message that in the future.
Thanks!
-
I like your suggestion of having a status box with a link Paul.
-
I often see a delay in the point system between account and q&A
-
The points in the Q & A would be the most up to date.
Not sure why there is a difference bit it's not really a huge deal anyway?
-
My points show the same kind of discrepancy as yours and Dana's, Jarno. In fact, about a week ago, most of the questions in my My Q&A disappeared altogether. It looks to me like the database got fouled for some reason and the haven't finished fixing it.
The higher number should be the correct one. I'm keeping track of mine and if/when the whole thing settles out, I'll let them know if my count isn't correct.
I'm actually pretty disappointed with how little this kind of information and status updates are communicated. I also see a real lack of consistent updates with the tool outage problems that have been ongoing.
C'mon Moz folks, your commitment to TAGFEE says you should be doing a much better, more proactive job at this.
Why not have a simple red box at the top of any tools page that is currently experiencing issues announcing the issue and that you're aware of the problem, with a link to a regularly-updated status page. We shouldn't have to go searching through Q&A & blog posts to try to find out why stuff isn't working.
And telling us to send in a help ticket isn't a good idea either as only one person at a time will be getting the answer even though many are also experiencing the problem.
I'd really like to see a response here form the Moz folks too, Dana.
Paul
-
Hi Jamo, I think there is a minor issue with Moz Q&A right now. My points in one place or the other have been quite off for the last 5-6 days. No Worries, they are tracking everything. I believe it is just a glitch and that once they get it fixed all will be well with the world
Hopefully someone from SEOMoz will also chime in on this question
Ciao,
Dana
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why Do Different Tools Report 404s Differently?
Hi Mozers, How come Moz reports just six 404 errors, whereas Google Search Console reports 250 and Screaming Frog only reports a dozen? It seems to me that these results are all over the place. Shouldn't these reports be more consistent? I do understand that Search Console includes historical data and that URLs or issues need to be "marked as fixed" in order for them to go away, however, even if I do this, Google ends up reporting far more errors than anything else. Do 404s reported by Moz and Screaming Frog NOT include external links? It seems to me that this could be partially responsible for the issue. Also, is there a way to efficiently track the source of the 404s besides clicking on "Linked From" within Search Console 250 times? I was looking for something like this is Moz or SF but no luck. Any help is appreciated. Thanksabunch!
Moz Pro | | EricFish0 -
How long for authority to transfer form an old page to a new page via a 301 redirect? (& Moz PA score update?)
Hi How long aproximately does G take to pass authority via a 301 from an old page to its new replacement page ? Does Moz Page Authority reflect this in its score once G has passed it ? All Best
Moz Pro | | Dan-Lawrence
Dan3 -
Moz & Xenu Link Sleuth unable to crawl a website (403 error)
It could be that I am missing something really obvious however we are getting the following error when we try to use the Moz tool on a client website. (I have read through a few posts on 403 errors but none that appear to be the same problem as this) Moz Result Title 403 : Error Meta Description 403 Forbidden Meta Robots_Not present/empty_ Meta Refresh_Not present/empty_ Xenu Link Sleuth Result Broken links, ordered by link: error code: 403 (forbidden request), linked from page(s): Thanks in advance!
Moz Pro | | ZaddleMarketing0 -
Crawl results on keyword rankings differ from actual search rankings
For the second week in a row, the weekly keyword rankings in my MOZ account show "not in top 50" for most keywords. However, when I check some of my rankings I still broadly have the rankings that I used to have. It seems that the MOZ crawl is experiencing some difficulties. Does anyone have suggestions how to find out what's going on? If I can't rely on the crawl outcomes, then the tool is not very useful anymore!
Moz Pro | | matteis0 -
Since July 1, we've had a HUGE jump in errors on our weekly crawl. We don't think anything has changed on our website. Has MOZ changed something that would account for a large leap in duplicate content and duplicate title errors?
Our error report went from 1,900 to 18,000 in one swoop, starting right around the first of July. The errors are duplicate content and duplicate title, as if it does not see our 301 redirects. Any insights?
Moz Pro | | KristyFord0 -
The right GA account is not populating as an option. Can I redirect to a GA account not listed?
When setting up a campaign, Moz provides a number of Google Analytic options, however not the one that pertains to the specific URL for the campaign. Is there a setting I need to change to allow for the right GA account to populate? Or, can I enter this manually?
Moz Pro | | mmetzger0 -
Ranking Differs between SEOmoz and Google Webmaster?
My Google webmaster ranking for keywords differs significantly from SEOmoz. For example, Webmaster say 8 and SEOmoz says 1...thoughts?
Moz Pro | | mjcarrjr0 -
Can we assign multiple admins and users with different role in one PRO account?
We wish to give different login details to authorized personnel without handing out the main account ownership login.
Moz Pro | | solution.advisor0