When javascript is disabled, does a visit register goal completion in Google Analytics?
-
I'm looking for reasons why Google Analytics goal completions would appear to be fewer than the actual known number of online sales for a company, and I'm wondering if disabled javascript is likely to be the primary cause of a discrepancy. Thanks for any insight you have.
-
To add another reason that this is possible:
GA Goals only count once per session. So in the event that someone purchases twice in one session, that goal will only have registered once.
-
Disabled javascript should not account for more than around 2% of lost conversion stats.
Check to make sure that the conversion page is loading quickly too, and that people aren't clicking a prominent link that takes them off of the page before the page has completely finished loading or it might not register the conversion.
-
Thanks Kyle! Very helpful!
-
If people have javascript turned off then they don't trigger a view so no goal is registered.
There could be other reasons. Check your funnel, namely the page before the Goal conversion page and view navigation summary (content >site content >all pages then search for the page url). Check to see if everyone is going to the URL that your using for the goal and not a strange variation generated by your site. If there is a variation include it in the goal and make sure analytics is installed on it.
Edit: I've also seen cases when orders are processed through the website over the phone by a representative but the I.P address of the office is blocked. So you see the sale as online but that isn't tracked in analytics because of the I.P block. In those cases I would suggest setting up a new profile with a filter to include that I.P only or one to not exclude internal traffic.
Hope that helps
Kyle
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Analytics & Google Sheets
Hi guys, I'm looking to use google analytics google sheets extension to pull data into a google sheet with metrics from other tools e.g. semrush, moz, etc. From my understanding with google analytics google sheet extension its designed to run reports and doesn't really allow you to add other metrics. Basically what i'm trying to do is this: https://www.useloom.com/share/c1e42bfa60bd46fca2b1120018969ce8 Any suggestions/advice on how to do this would be great. Cheers.
Reporting & Analytics | | jayoliverwright0 -
On Google Analytics, Pages that were 301 redirected are still being crawled. What's the issue here?
URL that we redirected are being crawled on Google Analytics. Since they dont exist, they have high bounce rates. What can the issue be?
Reporting & Analytics | | prestigeluxuryrentals.com0 -
Google Analytics is treating my blog like all the content is just on the home page.
Hello all, I installed Google Analytics on a main website and a blog (blog.travelexinsurance.com) While it appears to be tracking correctly (and when I test it in real time it shows that I'm visiting) but it is treating the entire blog as though it's one page. So I can't see data on blog post X. All I see is that X visitors came to my blog in aggregate. So I see blog.travelex.com has 999 visitors, but it doesn't show that /travel-luggage got 50 visits, while /insurace-tips got 75 and so forth. I assume I screwed up the tracking somehow, but can't figure out where I went wrong. Tracking on the main domain works just fine. It's specific to the blog.
Reporting & Analytics | | Patrick_G0 -
Newsletter Campaign Need HELP to Create a Custom Report in Google Analytics
I have this newsletter send using Mailchimp. This campaign is link to G.A. How can I create custom report for me online store about this campaign? For example: I have 2 Goals Completion Location setup in G.A. they are: /checkout.php and /finishorder.php Is there a way to find out how many visitors from my campaign reach the /finishorder.php vs. /checkout.php Reason, about 50% are reaching /finishorder.php Maybe I need to creat a "How to redeem you coupon code" video to included in the newsletter to HELP customers complet there order process. Thank you, BigBlaze
Reporting & Analytics | | BigBlaze2050 -
Conversion via Paypal not showing order value in google analytics
Hello All, I have an e commerce site, when goal conversion happens by CC(credit card) I can see order value in e commerce tab in Google analytics but when conversion happens through paypal I always see order value zero. I want see order value for Pay pal also.Please help me out. Thanks
Reporting & Analytics | | Alick3000 -
Google Analytics Tracking Code Queries
Hello, I have taken on a new client who has Google Analytics installed. The tracking code is set to 'single domain'. Recently they added a mobile site using a sub-domain (m.website.com) which means that Google Analytics is not picking up this traffic. I want to revise the account so that I have a master account (raw data) and then profiles for the mobile site, main domain (www.website.com) and one other for a sub-domain that they are using. I am aware that there is mobile specific tracking code however I thought it would be easier (re conversions/goals/eCommerce tracking) to not use this and by changing the account to 'multiple domains' we could also get data for another sub-domain that they are using . My questions are: Am I right to want to use individual profiles over web properties. If not please explain why. When installing the tracking code (where the profile number is changing) I believe that I need to add that code with the changing profile number to the sub-domain sections. So my question is a) is that correct, and b) if I use a profile number on a sub-domain section will the master account still gather the data for the main URL as well as all sub-domains. If I change the master account from using 'single domain' tracking code to 'multiple domain' tracking code will this affect historical data? Will I lose the data? When changing from 'single domain' tracking to 'multiple domain' tracking does this affect eCommerce tracking? Or do we only need to be adding the additional lines of tracking code that allow sub-domains to be tracked? The web developers are using asynchronous code however half is in the and the other half is at the bottom of the source code. Given that traffic is being reported in the Google Analytics account should I have any concerns that the code is split? I have done a lot of reading but seem to be going around in circles, so your help is much appreciated! Thanks,
Reporting & Analytics | | Unity
Dinny0 -
Multiple Domain Tracking with One Google Analytics Account
I am working on multiple online retail stores as follow. Right now, I have tracking facility with multiple account. Attached image can give you more idea about it. http://www.vistastores.com/
Reporting & Analytics | | CommercePundit
http://www.lampslightingandmore.com/
http://www.vistapatioumbrellas.com/ I don't want to track my statistics with multiple account. Because, it may take too much time behind Goal set up as well as analysis. Can I track all data under one account for all online retail stores? 6464019053_bda32e9fe0_b.jpg0 -
How to change a url for google analytics account
We recently changed the url of a client's website. Is there a way to change the url on the ga account instead of creating a new account so that we don't lose comparative data? Thanks! Sorry- I know this is a novice question.
Reporting & Analytics | | marketing12340