Emails from Moz makes my Outlook unresponsive
-
Did anybody else notice this? It started a few weeks ago, every time that I receive an email from Moz regarding a Q&.A update and I try to open it, my Outlook becomes unresponsive and I have to restart it.
-
Hi guys,
Thanks for the responses so far I am sorry for the inconvenience this is causing you folks, this is an issue we are aware of and looking at currently. The challenge for this issue is that we can't just simply turn off avatar retrieval since there is no detection for the email client that our customers use, this is an issue that snuck up on us since we simply did not forsee Microsoft Outlook's data retrieval techniques for their recent versions With that said, our engineers are working hard to come up with a fix for this issue by looking possibly changing how we retrieval that data from the cloud. In order to release a fix and not break dependancies else where, we need some additional time to come up with a fix and deploy it in a test environment.
In the meantime, you can view our Q&A email by either using the web client for your perspective outlook accounts or you can actually process a change for your non-outlook email if that's possible. Thanks for the patience our customers have displayed so far, if you like us to give you an update when a fix has been made, you can either email us at help@moz.com or I could simply update this thread once a fix has been deployed!
Best,
Peter
Moz Help Team. -
I can second that.. same problem...
-
The avatars are getting caught in the cloud.
-
Same here.
-
Yes, I noticed this too. The workaround doesn't seem to help in my case as I already had images turned off. Not sure what to make of that?
-
You're not alone. Check the thread here: http://moz.com/community/q/moz-email-is-freezing-microsoft-outlook. It looks like they're working on the problem. peterli of the help team wrote:
Hi guys!
Thanks for all the heads up we have so far regarding this. It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image. Currently you could work around that by turning off images in your settings in outlook. You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx
Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!
Best,
Peter
Moz Help Team.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why is on-demand crawl reporting numbers that are very different than the regualr site crawl by Moz?
When I look at the site crawl available through my dashboard, it reports 22.9K pages crawled. I just ran a on-demand crawl and it is only reporting 6K pages crawled. Why is the number so much lower?
Moz Bar | | ctripp10100 -
Editing Keywords in Moz Keyword Tracking Under Campaigns
Hi all, Some questions for Moz Pro Campaigns Setup Q1
Moz Bar | | SP1
As part of Moz Pro, we've created a campaign to track a set number of keywords and it seems that 2-3 of the keywords have been entered as a misspelling so I wanted to know how I can edit them to be corrected? Under "Add & Manage Keyword" I do see the keywords however do I need to click on "Show More" in order to scroll over to the keywords I need to edit / correct? Q2Eager to know if duplicated keywords are omitted when they are entered into the campaign. So if someone had entered in "abc123" twice in the list of 600 keywords will the 2nd instance of abc123 be removed when the keyword list is submitted into Moz? Cheers,
SP0 -
Moz Bar Truncated in Firefox
Hi, I'm using the Moz Bar add-on in Firefox.. but it's suddenly truncated meaning that I can only see half of the toolbar, and I'm unable to use it's features. Screenshot here; http://prntscr.com/bgm1z2 Does anyone know how to fix this? I've tried removing and re-adding Moz Bar, and installed a new version fo Firefox. Thanks in advance, Lee.
Moz Bar | | Webpresence1 -
Moz Content --- for SEO or simply user engagement?
What is the primary function of Moz Content? It looks like it is most useful for managing content as a user engagement tool. Our content strategy is centered on boosting organic placement - with user engagement as a nice but unessential side product. Besides providing general descriptive details of a site's content / authorship - how can Moz Content help with SEO?
Moz Bar | | cvonhassell0 -
How does a non-traditional TLD impact Moz's crawl test?
I have a client who moved from a .com to .academy domain 6 months ago, and their current crawl tests are coming back with a universal page authority of 1, along with 0 indexed backlinks. The previous version of the site had an average page authority of 35-40, the site architecture and content are nearly identical, and there are no other errors or red flags in the crawl report that would hold back their organic rankings. In fact, looking at the site's analytics account, I can see dozens of sites that provide current and properly functioning backlinks, non of which are listed on the crawl test. So the question is - is Moz currently unable to properly crawl a .academy (or any other non-traditional TLD) site, or is there some deeper issue with the site's SEO that I'm not seeing? Thanks!
Moz Bar | | ThinkAOR1 -
I update content and then craw but the MOZ spider still shows old content. Do I need to update something else?
"This shows but was replaced a day before I ran Moz crawer: | We provide a full service for low cost automated phone calls, robocalls, Bulk SMS service, Political robo calls without needing computer skills | "
Moz Bar | | ThomasDaBomb
I look in the link on website and see:
<title>Our customers talk about: Currently the tremendous growth of organi</title> Why does the craw not reflect the current content? Thanks.
Thomas0 -
Issues adding keywords to MOZ analytics
Hi All 🙂 I've started a couple of campaigns in MOZ Analytics, one accepts keywords the other looks like it does but doesn't actually add them.. I'm pasting a group of keywords, about 30, all separated with comma's. Doing exactly the same to one account that congratulated me straight away and added them to the list below, yay! The other shows the spinning wheel for a few seconds and does nothing further, I've waited a good 24 hours and they keywords have not appeared. Any help appreciated! Thanks 🙂
Moz Bar | | spanda0 -
Why isn't seo moz properly crawling my site?
In my campaign results, only 2 pages have been crawled, when there are many more. Also, when I do the on-page evaluation for my homepage and the main keyword, I get a grade of F, with a ton of errors that my page actually does not have. It's as if SEO moz is having trouble crawling through my site. Any ideas on this?
Moz Bar | | diplomajim0