Emails from Moz makes my Outlook unresponsive
-
Did anybody else notice this? It started a few weeks ago, every time that I receive an email from Moz regarding a Q&.A update and I try to open it, my Outlook becomes unresponsive and I have to restart it.
-
Hi guys,
Thanks for the responses so far I am sorry for the inconvenience this is causing you folks, this is an issue we are aware of and looking at currently. The challenge for this issue is that we can't just simply turn off avatar retrieval since there is no detection for the email client that our customers use, this is an issue that snuck up on us since we simply did not forsee Microsoft Outlook's data retrieval techniques for their recent versions With that said, our engineers are working hard to come up with a fix for this issue by looking possibly changing how we retrieval that data from the cloud. In order to release a fix and not break dependancies else where, we need some additional time to come up with a fix and deploy it in a test environment.
In the meantime, you can view our Q&A email by either using the web client for your perspective outlook accounts or you can actually process a change for your non-outlook email if that's possible. Thanks for the patience our customers have displayed so far, if you like us to give you an update when a fix has been made, you can either email us at help@moz.com or I could simply update this thread once a fix has been deployed!
Best,
Peter
Moz Help Team. -
I can second that.. same problem...
-
The avatars are getting caught in the cloud.
-
Same here.
-
Yes, I noticed this too. The workaround doesn't seem to help in my case as I already had images turned off. Not sure what to make of that?
-
You're not alone. Check the thread here: http://moz.com/community/q/moz-email-is-freezing-microsoft-outlook. It looks like they're working on the problem. peterli of the help team wrote:
Hi guys!
Thanks for all the heads up we have so far regarding this. It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image. Currently you could work around that by turning off images in your settings in outlook. You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx
Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!
Best,
Peter
Moz Help Team.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How can a page have high Google/ organic traffic but show no ranking keywords in Moz?
We have a page on our website with a higher than average number of pageviews, 85% of which came from Google organic search. When I research this page by entering the URL into the "exact page" keyword research tool, Moz says it has no ranking keywords. How can a page be earning organic traffic without ranking for any keywords?
Moz Bar | | baystatemarketing0 -
I get this on every product, but i have put the keyword in the H1 tag makes now sense
Why it's an issue:Although using targeted keywords in H1 tags on your page does not directly correlate to high rankings, it does appear to provide some slight value. It's also considered a best practice for accessibility and helps potential visitors determine your page's content, so we recommend it. Over-using keywords, however, can be perceived as keyword stuffing (a form of search engine spam) and can negatively impact rankings, so use keywords in H1 tags two or fewer times. To adhere to best practices in Google News and Bing News, headlines should contain the relevant keyword target and be treated with the same importance as title tags
Moz Bar | | Carlsimp0 -
How do you use Moz to research related topics?
Like most of the folks here I'm a pretty big fan of the content that comes out through Whiteboard Fridays, and I try to apply the things I learn, but one of the WBF videos that I'm following along with does not do a stellar job of detailing execution using Moz KW Explorer. https://moz.com/blog/related-topics-in-seo-whiteboard-friday Now granted, this came out in 2016, but I still feel the core principle and strategy results in a higher quality piece of content and is still relevant to discovering and understanding searcher task completion requirements, and drafting content that fulfills those requirements. Towards the end Rand sort of mentions that you'll be able to do this with KW explorer, but I'm not really seeing the functionality. The steps I followed were to enter in the keyword in kw explorer, went to keyword suggestions, and selected "based on closely related topics" and ran it, but received no suggestions - came up blank. I then selected "based on broadly related topics" and the same thing happened. I tried this out with the keyword r22, keeping it very broad to start but that didn't seem to work. So what do you all do to perform this sort of research within Moz? Or do you even feel it's relevant in today's Rank Brain driven world?
Moz Bar | | brettmandoes0 -
Moz keyword search took
I don't understand how moz keyword search tool works and how to interpret serp analysis. Is there any tutorial on how to use it?
Moz Bar | | zsyed0 -
Moz Report-Canonical
Moz crawl reported in issues: Rel Canonical: using rel=canonical suggests to search engines which url should be seen as canonical. But we have sorted out this a long time ago. Is there a way where can I verify if the moz crawl is wrong or if we really do not specify the canonical?
Moz Bar | | Rebeca10 -
Can the Moz tool identify variations of a Chinese language branded keyword?
We've recently started a trial of the Moz Pro service and are tracking a selection of keywords. Our primary band / product name is 功夫英语(Kungfu English), so we've set a rule that any keywords containing those four Chinese characters (功夫英语) should be marked as a branded keyword. However, in the "Non-Paid Keywords Sending Search Visits" section of our traffic report, we see a few variations on our brand name that are not being marked as branded keywords. (See attached Images). Based on our rules, shouldn't these variations also be marked as branded keywords without our needing to manually add them as such? Or have I misunderstood the intent of this rule? For the English text, the brand rule about words containing "kungfuenglish" seems to have resulted in all of "www.kungfuenglish.com", "http://www.kungfuenglish.com", and kungfuenglish being labelled as branded keywords. However, I'm not seeing the same sort of result with variations on the Chinese keyword, 功夫英语. KedTi1D.png z5bcUIt.png
Moz Bar | | PaulCoffey0 -
Path of Moz Crawler Report?
Hi, I'm finding path of moz crawler report. Please tell me where I can find this tool?. Thanks
Moz Bar | | KLLC0 -
Moz reporting reliable?
I have been working with our MIS department on addressing our errors on duplicate content and titles caused by parameter URLs. MIS insists that they have solved the problem with canonical tags, which are in place. They said they were getting warnings from Google and Bing, but that after they put the canonical tags in place, those went away. They are questioning the Moz reports, suggesting that I instead rely on SEO Toolit by Microsoft. (As an aside, we are using SharePoint 2010, crossing our fingers for an upgrade to 2013, which presumably will make a lot of the issues we’re having go away). So my questions are: 1) Why are these Moz reports reporting all of these errors that have supposedly been rectified (in 2011)? Do I disregard the duplicate content/title errors on the Moz report and defer to SEO Toolkit, as MIS suggests?
Moz Bar | | SSFCU0