Down for me? Or everyone? 504 errors on campaigns and research tools.

[Skitrel]

Additionally direct emails to help@moz.com don't work and return a permanent failure error. There's also no verification email coming through when using the message form page to contact support, I'm presuming it's emailing the above email but also failing.

[jennita]

Ok, everything is back up and running. If you have any additional issues, feel free to email us at help@moz.com.

Thanks,
Jen

[jennita]

Hey everyone, just wanted to let you guys know where we're at. Wowrack is now having maintenance for the next 8 hours, and our folks will be monitoring things throughout the night. We're frustrated by all this as well, and will let you all know things have fully stabilized.

Thanks,

Jen

[Ripe]

ah nevermind then, I must be mistaken. anyway thanks for being on these forums for so long on a saturday, without personnel like you moz would possibly get a lot more hatemail

[KeriMorgret]

I've been an employee of Moz for a year and a half, and contracted for over a year before that.

[Ripe]

Our campaigns came back right when you posted this response, all crisp blues skies and few fluffy clouds in here.

Thank you Keri & sorry about the rant, nothing personal at all, you people generally awesomeness. It was just beyond frustrating to wake up with plans and limited time and run into... well I'm sure you know how that goes

oh btw just totally out of curiosity and without meaning to be stalking here, did you not just get hired / promoted out at moz? I think I saw your face on twitter somewhere along with a tweet about working at moz lol man they have given you the hardest job

[Rye]

Im still down 100% - got nothing...so I disagree not fixed!

[reyeslaw]

Would rather pay more for a service I can rely on.  Trying to get my work done on a Saturday and cannot.  Can I get a credit on our account for this BS?

[whimsicalfloral]

I'm having issues now trying to access my dashboard. I can't look at any analytics. Not shaping up to be something I want to pay $100/mo for after the free trial expires...

[KeriMorgret]

We're back up and working now, and thank you for your patience.

[KeriMorgret]

It is an issue with Wowrack, and we have several people on our end that are doing what we can to get things running. We will keep you updated on Twitter.

[Ripe]

same here

emails sent to help@moz.com bounce, posted another thread so they know about that too.

This is what their twitter said an hour ago. wowrack? really MOZ?! This is what happens when corners are cut... even this company's own site is down... a simple check on their reviews brings up bad things, apparently some management and contract issues, and utterly spam-dated reviews here. really?! 5 happy reviews on the same dates back to back? their engineers are overseas too. come on moz, you can afford better, throw one less ceo swap a year.... #ranting of course. but come on!

Moz ‏~~@~~Moz 1h

We're having some server issues, which won't allow you into campaigns. We're working w/ wowrack to get the issue fixed asap!

[GregDixson]

yea same for me.. My campaigns are missing and a spinning wheel failing to load. Guess Moz analytics having some tech issues, or having the weekend off!  - Maybe try again later, I'm sure they're on the case to solve it.