Potential sexaual harrassement issues in adding home address to website
-
Hello Google Local Experts
I'm a little stress, to put it mildly. I have been working hard to get to grips with Google+ and Google Local. I have followed all the advice on Moz that I can lay me hands on.
Following advice, I have added my private address (in rich text snippets) to the header of my own site. I've not felt particularly comfortable about doing that, but it's clearly one of the messages Google Local requires to be sure that your site is authentic.
My concerns got concrete last evening when a new follower on Google+ started to send me private messages - culminating in asking where I lived. Despite family demands I went straight to my site and removed my house number. Now I know I'm messing up my NAP - but Ahh - my About section points straight to my site which at that point had my full address in Bold on each page of my site.
I really am upset about this and think that Google should be rethinking their demand for displaying a companies address on the site. If you are self employed you are put in a vulnerable position which is morally questionable.
Please would someone give me some advice on the best way to address my worries in the short term?
Please could someone with a bit of clout point this potentail danger to women out to the powers that be in Google?
-
Thanks
-
Hi Catherine,
Please don't worry that you seemed over-anxious. Being safe is so important, and I'm so glad if I was able to help a little. Wishing you well!
-
Thank you Miriam, I am very grateful. I'll follow all your advice to the letter. I apologies if I came over a bit too anxious, it's just I was really rattled. Feeling safe at home is something we lucky westerners take very much for granted, until we feel threatened! Thanks again, taking positive, informed action is empowering!
-
Hi Catherine,
I'm terribly sorry to hear about this worrisome experience you have had and agree with you that people's privacy concerns are totally legitimate. Let's start with your most immediate concerns. If your address exists around the web and you are worried that someone is stalking you, you might want to start by contacting the local police to make them aware of the situation. They may have important advice for you that you simply won't get on a marketing forum. You might want to take extra precautions, such as ensuring that your home security is up-to-date and that your neighbors are aware of your concerns and can let you know if they see anyone strange on your property. Tell a friend or relative and arrange to check in with them via text or phone periodically each day so that they know you are okay.
The marketing side of this is important, but your safety comes first. If you fear for your safety, take precautions first.
Having said that, we can look at this from the marketing side as well. Let me clarify for you, and for others on this thread, Google's position on address.
-
If you have a brick-and-mortar address that accepts walk-in traffic during stated business hours (like 9-5), then Google does want your address to be visible on your website and your Google+ Local page. Typically, home-based business models do not accept walk-in traffic, but public businesses like retail shops and restaurants do.
-
If you are a home-based business, however, and do not accept walk-in traffic (maybe you accept in-home appointments, or you travel to your clients' locations to serve them), then you should be hiding your address on your Google+ Local page. As to publishing your address elsewhere, such as on your website or your third party citations, that is up to you. Yes, there is some indication that it's more trustworthy in Google's eyes if they can cross-reference your hidden address in their database with other instances of it they find non-hidden around the web, but you can still achieve visibility without publishing it. You can simply publish your business name and local phone number on your website if privacy concerns are paramount to you.
I recommend that you read the 2 following articles by Phil Rozek about local business directories, beyond Google Places for Business, that allow you to hide your address when listing your business:
As these articles will describe, there are many directories that allow you to be listed while hiding your address, and for a business owner with privacy concerns, these are great resources.
If you decide that it's important for your home address not to appear anywhere on the web, you can choose from one of two approaches:
-
Discover all references and edit them yourself.
-
Hire a company like Whitespark to do citation cleanup, the goal of which would be to get your address hidden where possible or to delete references where hiding an address is not allowed. Whitespark just launched a new citation cleaup service you might want to check out.
I want to stress, however, that either method will take time for edits to go into effect, and you will have to follow up periodically to be sure nothing has re-surfaced. In the meantime, I strongly advise that you put your safety concerns first and contact authorities and your personal support circle so that you can feel safer. Sending good thoughts your way.
-
-
Matthew's response is spot on. I just helped a client get a virtual office where he can receive mail and hold meetings when he needs to. Some may disagree, but legitimately using a virtual office space will work in the local space. My client's home is in a small town near a few larger cities - not ideal for local search because no one would search his industry with his town name. So we picked the largest city, which is only a few miles away, and for $75/mo he has an office in a major business hub that he can attach to his business. Along with home address, I am also apprehensive about using personal cell phone numbers for your NAP. To circumvent that, I secured a Google Voice number that is tied to his cell phone. So now his mobile number and home address (where he lives with his two young children) is hidden from public consumption.
-
Hi Catherine,
I'm with you on publishing my home address. Like you, my business is home-based. I opted to get a UPS store address instead of publishing my home address. However, despite my using that address for the last 11 years, this is apparently no longer acceptable practice. Same goes for PO Box addresses. (See http://www.billhartzer.com/pages/google-bans-ups-store-locations-for-google-maps-listings/ for example).
The other route some people have taken is to get a shared office space, somewhere where you do physically work (at least some of the time) and where you can receive mail. That way you can use that address instead of your home address. This can be expensive depending on what shared office spaces are available in your city. But, if getting into Google Local is important, it might be worth considering so that you have an address to use that isn't your home.
Good luck!
Matthew -
I don't want my home address or phone on my websites because I don't want people coming to my house on business matters and I don't want the phone calls. There are many legitimate reasons why a person would not want these things published.
But, Google has a definite bias towards people and businesses who list their name address and phone on a website. Here is a quote from one of Eric Schmidt's books, as quoted in a SearchEngineWatch.com article at http://searchenginewatch.com/article/2241704/Eric-Schmidt-Google-Will-Give-Higher-Rankings-to-Content-Tied-to-Verified-Profiles.
“Within search results, information tied to verified online profiles will be ranked higher than content without such verification, which will result in most users naturally clicking on the top (verified) results. The true cost of remaining anonymous, then, might be irrelevance.”
The part of this that bothers me is how difficult google makes it to speak to members of their product team such as adsense or adwords. Their business model is based upon allowing machines to do all of the work. Part of that is being one of the most-difficult-to-contact companies on this planet - yet they want all other companies to be on an available for interaction 24/7/365.
-
Hi Catherine
I am really sorry to hear this and it's obviously been very distressing to yourself and your family.
If you go to the user's profile page there is a little down arrow underneath their picture which allows you to Report/Block them and then gives you a range of options to say why. That may be a start and hopefully Google will be able to respond to you.
But if you think the approach was possibly a criminal offence I would also take it up with your local police
I hope that helps - a little.
Peter
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
International SEO: reposting my own posts to different ccTLDs versions of my website
Hello there Moz community! Moz has been super helpful for me and the team, keep up the good work! I have searched online for answers regarding my specific situation, but I haven't found any. I'm asking my fellow Moz users in hopes of an answer. Maybe this thread will help others too. I currently have this domain: https://eco-reusable.com/ I would like to target Ireland and the UK with my keywords so I have just bought eco-reusable**.IE** and eco-reusable**.CO.UK** My questions are: 1. In order to rank as high as possible for Ireland, do I create a new website for eco-reusable.ie using the same pages but changing all the content slightly so it is not duplicate content OR do I point the eco-reusable.ie domain to eco-reusable.com? By having two sites, we will add more hours but we don't mind if that will be of benefit in the longrun for ranking high in Ireland. I have the same question for eco-reusable.co.uk
Local Website Optimization | | Gael_Regnault
If we have to create three websites and make similar content (not duplicate), we will if it will be better for ranking high in ireland for .ie, in the UK for .co.uk and for the rest of the world for .com 2. If we create three websites, can I safely "copy/paste" my blog posts without being punished by Google for duplicate content? If so, how much variation do we have to have for each of the three sites if we are writing blogs that are the same context. Thank you in advance! 🙂0 -
I have a client in Australia that is going to set up a website that is in Chinese to service their Asian customer base (Indonesia, Singapore, HK, China). What domain should they use?
They're website is hosted on a .com.au domain. Should they host their Chinese language pages under their current domain (.com.au) using a subdirectory (i.e. /asia) or should they use another separate domain that they own that is a regular .com? Or does it really not matter?
Local Website Optimization | | 100yards1 -
Site Audit: Indexed Pages Issue
Over the last couple of months I've been working through some issues with a client. One of my starting points was doing a site Audit. I'm following a post written by Geoff Kenyon https://moz.com/blog/technical-site-audit-for-2015 . One of the main issues of the site audit seems to be that when I run a "site:domain.com" query in Google my homepage isn't the first page listed in fact it isn't listed in this search when I go through all of the listings. I understand that it isn't required to have your homepage listed first when running this type of query, but I would prefer it. Here are some things I've done I ran another query "info:homepage.com" and the home page is indexed by Google. When I run a branded search for the company name the home page does come up first. The current page that is showing up first in the "site:domain.com" listing is my blog index page. Several months back I redirected the index.php page to the root of the domain. Not sure if this is helping or hurting. In the sitemap I removed the index.php and left only the root domain as the page to index. Also all interior links are sent to the root, index.php has been eliminated from all internal links everything links to root The main site navigation does not refer to the "Home" page, but instead my logo is the link to the Home page. Should I noindex my blog/index.php page? This page is only a compilation of posts and does not have any original content instead it actually throws up duplicate content warnings. Any help would be much appreciated. I apologize if this is a silly question, but I'm getting frustrated/ annoyed at the whole situation.
Local Website Optimization | | SEO_Matt0 -
Will hreflang eliminate duplicate content issues for a corporate marketing site on 2 different domains?
Basically, I have 2 company websites running. The first resides on a .com and the second resides on a .co.uk domain. The content is simply localized for the UK audience, not necessarily 100% original for the UK. The main website is the .com website but we expanded into the UK, IE and AU markets. However, the .co.uk domain is targeting UK, IE and AU. I am using the hreflang tag for the pages. Will this prevent duplicate content issues? Or should I use 100% new content for the .co.uk website?
Local Website Optimization | | QuickToImpress0 -
Repairing SEO issues on Different Platforms
I work for a car dealership in Southern California and have been tasked with a seemingly impossible task. They would like for me to remove Title Tags, Duplicate Content, Descriptions, and get all other SEO issues in order. The concerns I have rank in this order: 1. Remove Duplicate Metadata: When the platform spits out new pages they use template Title/Description/Keywords and we are not always informed of their addition. There are also somewhere near 1K vehicles in the inventory that are being accused of duplicate content/Metadata. The fix that I have been spit balling is adding canonical - No Follow to these pages. I am not sure that this is the best way forward, but would appreciate the feedback 2. Duplicate Content: Most of the information is supplied from the manufacturer so we have been sourcing the information back to the manufacturers site. They are showing up on random "SEO Tools" pulls as harmful to the site. Although we use the Dealers name and local area, the only way I can assume to get the heat off and possibly fix any negative ramifications is to once again use a Canonical Tag - No Follow to these pages. 3. Clean up Issues: Most of the other issues I am finding is when the website platform dumps new pages to the site without notice and creates more then 1k pages that are coming with duplicate everything. Please provide with any assistance you can.
Local Website Optimization | | BBsmyth0 -
Ranking a Website that Services Multiple Cities
We have a website that offers services to various cities in a state. However, since we don't want to do keyword stuffing, how do we rank this website for all of these cities when it comes to the **title tags? **For example, how do we optimize the homepage title tag? Obviously I know we can't put all the cities into it, so how do we choose which city to use? I know we can add city/local pages and optimize them for those locations, but I'm referring specifically to the homepage and other main pages of the website. How do you determine which cities to use in those title tags?
Local Website Optimization | | SEOhughesm0 -
Home page links -- Ajax When Too Many?
My home page has links to major cities. If someone chooses a specific city I want to give them the choice to choose a suburb within the city, With say 50 cities and 50 suburbs for each city that's 2500 links on the home page. In order to avoid that many links on the home page (or any page) I would like to have just the 50 cities and pull up the suburbs as an ajax call that search engines would not read/crawl. This would be better than clicking on a main city and then getting the city page which they then can choose a suburb. Better to do it all at once. Is it a bad idea to ajax the subregions on the home page and to code it so Google, Bing, other search engines don't crawl or even see anything on the home page related to the suburbs? The search engines will still find the suburb links because they will be listed on each main city page.
Local Website Optimization | | friendoffood0 -
Client with business website as well as franchise site
I have a client who has created a Weebly web presence alongside his provided franchise website. What is my best strategy as he does not wish for the franchise site to out-perform his Weebly presence.
Local Website Optimization | | Sans_Terra0