Google Analytics keeps disconnecting, requires "Reauthorization"
-
I have many campaigns connected to our Google Analytics account (all websites in same GA account) but I keep getting the message "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now.". I go through the motions of "reauthorizing" and it tells me I'm successful. Minutes later it gives me the same message. I even keep my GA account logged in on the same computer, trying to avoid this. As a result, I'm not getting my Analytics data in my campaign. Help!
-
I had this issue for the longest time. We would follow all the suggested fixes yet the problem would keep happening.
Worked with the Moz help team for some time to find a solution.
I was told that the API to GA had some "limits".
I believe there could only be 25 calls for the google account. Once you hit the 26th, the first one would loose the connection. Which is what you are seeing with that Moz error message.
Sorry this is not the best explanation, I am not very technical.
What we ended up doing was creating a new dedicated Moz GA account for each 20 URLs (so we had a bit of wiggle room) we were monitoring and made sure nothing else hit the GA api for those URLs within that account. Havent had a disconnect issue since.
Hopefully this helps you as well.
-
Unfortunately, this is a known bug, and for some reason, Moz still hasn't put a link to the solution on the same page as the error is reported. (The error has been occurring for users for over 6 months, so this is pretty inexcusable IMO).
Anyway - instead of re-authorising your Google account, you're going to need to completely disconnect it from your Moz campaign, then reconnect and re-authorise it. Your system is essentially storing a broken auth token, and just re-authorising doesn't replace the token. That only happens if you fully disconnect then reconnect the account.
Hope that helps?
Paul
P.S. Here a link to a previous Moz response to the same issue including screenshots for the process if you need them.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Has Google officially dropped the mobile-friendly label?
I noticed in my keyword ranking reports that the heading "Google en-US Mobile Friendly" indicates false for all tracked keywords... Is this information still helpful in the reports? _Cindy
Moz Bar | | cceebar0 -
Fresh Web Explorer: if you put a keyword in quotes, is it case sensitive?
For example, would a saved search for "racor fuel filter" capture mentions of "Racor fuel filter"? I'm really hoping I don't have to duplicate the keywords with the alternative capitalisations!! Many thanks Steve
Moz Bar | | swbaxter0 -
"Keywords Showing" total doesn't match "Tracked Keywords" total
My "Tracked Keywords" total under "Add & Manage Keywords" does not match the total for "Keywords Showing" on the main "Rankings" tab. Why is there a difference? For example, I have 453 tracked keywords attached to my campaign, but under the "Tracked Keywords Overview," there are only 254 listed. I'm sure there's a simple explanation but I can't find it anywhere!
Moz Bar | | MSoleski0 -
Need to solve "Oops our crawlers were unable to access" url for new campaign
I'm putting the url designfirstkitchenandbath.com and getting the "oops! our crawlers were unable to access the site. Since this site is a potential client, which shows up online, I can't get access to fix the code, plus while I can write a little html I don't feel comfortable working with hard, live code on someonelse's site. Anyone have a simple solution?
Moz Bar | | alisacromer0 -
Should I exclude prepositions in tracked keywords of moz analytics?
I'm new to Moz. Just set up my trial campaign, and it had suggested many keywords. Many of the phrases that were suggested do not contain prepositions. For example, instead of something like "sporting good stores in Chicago" it suggested "sporting good stores Chicago" Today, I looked at the on-page optimization suggestions, which are (of course) suggesting that I remove prepositions from my page to rank well. Well, as you know, that is unnatural to the reader. But I suspect people are searching in higher volume, leaving the prepositions out. I know that if I were to search for a sporting goods store in Chicago, I would probably leave out "in." What should I do? Should I remove all the suggested keywords, and make them readable (which people are less like using in their search?) Do I go back to all my pages and try to optimize it for a keyword that is natural, but does not include a preposition (such as Chicago sporting goods stores) or should I be doing something else?
Moz Bar | | osaka731 -
How do you feel when Moz marks one of your questions as "answered?"
Hi everyone, This is not meant to be snarky at all, so I just want to preface my question with that. So, since the new re-branded Moz rolled out last year, I'm sure many of you have noticed that if you ask a question and it is answered by a Moz associate, your question is marked as "answered." I'm sorry, but I don't like this. Here's why, I'm the one who asked the question. I should be the one who determines if the answer was adequate for me, or if it didn't sufficiently answer my question. This is particularly true when my question doesn't have to do with a customer service issue or a Moz tool question. If I ask a question about SEO, Content, CRO, marketing or any other subject, I feel like it should be me and only me who determines whether or not I feel like my question is answered. In addition to this, Moz is actually depriving themselves of useful UGC by shutting down questions in this way. How? Because when the rest of us who frequent the Q & A see a question that's already been marked as "answered" we tend not to open it, read it and respond, because we think that person has already gotten what they needed....when in fact, it could be that a Moz associate has jumped in and marked their question as answered when it really wasn't. Consequently, we all miss out. I propose/move that Moz associates can only mark questions as "answered" when they pertain directly to Q & A about Moz tools, service and support. All other questions must be marked as "answered" only by the asker or closed as "answered" after they have been dormant for 6 months or more. Can I get a second (motion) ?
Moz Bar | | danatanseo4 -
"Sorry! We weren't able to find that page when we crawled your site." Please help!
Can someone please explain whey I am getting this error for this link "http://lensoutloud.com/san-antonio-real-estate-photography/" when I attempt to perform an on page SEO grading? The link is indexed and ranking very well but for some reason Moz says it can't find the page when it crawled my site. This has also happened when I attempt to grade other pages on my site. Thanks in advance!
Moz Bar | | AndreGant0 -
Why still the moz index showing "Next Update on August 26, 2013"?
I have been waiting to see the updated authority metrics from Opensiteexplorer.org. But still it is showing old data. and showing "next index update: August 26, 2013" as the date is 27th August today. Is there any delay in update?
Moz Bar | | Bala_K2