Monthly Data Option not appearing in Moz AGAIN

[Paul_Tovey]

Hello Again,

It's a real shame that I seem to come to this forum to only complain about your product again and again. I remember a time when I used to really respect this company, but your tool is absolutely abysmal.

Anyway, my latest issue (to add to the pile) is that campaigns that have been in my account for almost 2 months STILL do have options for me to make monthly reports on. What's wrong now?

Edit: I just checked the date I added these profiles, it was around the end of last month, so one and a half months ago.

[DavidLee]

Our engineers are working on improving how custom reports are scheduled but it won't affect when the data is collected as that will depend on the campaign creation date. The best day to create a custom monthly report will be either on the 4th or 5th of the month as all monthly collections for the previous month are available by the 4th. So currently the system will schedule the report based on the day it was created which means if you set one up on the 10th of the month, it will generate on the 10th the next month, but once the data is available by the 4th you can always manually export the report at anytime.

[Paul_Tovey]

Hm, well as long as you have your reasons, but it is very frustrating!

Please take note of my Monthly Report point though, this would solve a lot of users headaches.

[DavidLee]

Hi Paul

Importing traffic data from Google is a limitation of their API so it's not that we won't import data from previous weeks, we can't. Search engines do not have a way to provide us with ranking history as well so when you are first setting up a campaign it is exactly that moment when we start collecting data but not before.

[Paul_Tovey]

In the nicest possible way, that's not exactly very useful.

I don't see why I can't make a 'monthly' report at the start, but it does not fill up with information until there is any available. At the moment, i'm having to add a client and then wait for almost two months before I can create a report template for them. Why can't Moz just drag in Analytics information from the past month if it's availabe in Analytics?

As far as i'm aware, Moz does not add anything to it, it just pulls in old data already present but waits to do so.

[DavidLee]

Hi Paul

Our tool will only build monthly data for campaigns created that have more than 21 days for the same month. Your campaigns created on 4/8 will have April data but not the ones created on 4/9 as it is exactly 21 days but no more. All of those campaigns will have May data by the 4th day in June.

The last 5 campaigns created on 5/23 will have monthly data for June only which will appear in July. To make sure you will have the current month collected for new campaigns we recommend adding them between the 1st and the 7th just to be safe.

Hope this helps!