Can Delete
-
My trial just expired and I had forgotten to cancel.
-
Ok thanks for the response Keri
-
Usually, that's something that you do after you've contacted the company that charged the card in the first place, and also is something for when the charge is fraudulent, product is broken, etc. In this case, Moz did what we said we'd do at the start of the free trial, and we also send out a reminder email nine days before the trial expires. We're usually fairly understanding in cases like this, and it is best to contact the company first in these cases.
-
why don't you tell your bank to send the bill back?
-
I personally don't have access to the billing system, so I myself am not able to refund you. Our help desk team does have the option to offer refunds, and they will be contacting you as soon as they can regarding this.
-
Your not giving me a refund? It hasn't even been a day! Please, I will never use this again!
-
I can't refund you, but I do see one ticket from you in the help desk from this morning (Seattle time). We will be getting back to you as soon as we can via the help ticket.
-
I EMAILED MULTIPLE TIEMS AND NO ONE HAS RESPONDED !!!! IT JUST CHARGED TODAY PLEASE FIX!!!!! PLEASE
-
Hi! Please drop a note to us at help@moz.com and we'll be able to work with you on this.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can I delete a question that I previously posted on Moz?
I posted a question with links to a website. That question now appears in google search when I search for that website, which I don't want. Can I delete the question I posted on Moz?
Product Support | | LavM1 -
I want do delete my account
Dear Moz team, I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Suddenly at the end of this 1 month term period Moz tried to cut 149 Dollar from my account without notifying me. But they could not because my credit card was locked. Is not a kind of cheating? I tried to delete my credit card deTails from the account but there is no option to delete. Why? please answer my question and delete my account permanentl. Rezwan Siddiqui rmsiddiquii@gmail.com
Product Support | | rmsiddiqui0 -
Can I share read-only report with team members?
I want to give permission to one of our new consultant. Please tell me how i can share read-only access
Product Support | | Mtbcmarketing0 -
I can't pull September monthly report, only August available, please help?
When i try select date range for my September report, monthly report is not available, it only shows weekly report. August monthly report is available and not September but we are already in October.
Product Support | | francoismuscat0 -
How can i cancel my membership?
I have been on every single page of this site and although the auto email response tells me I can cancel my membership via the website, I can't find any place to do so. Can you please point me in the right direction?
Product Support | | Savage4 -
Can't add "Custom links" in my Moz Profile
Hi, I was trying to add a custom link to my profile but I got an error message: "There was a problem saving your custom URLs" Can somebody look into it for me? Kind Regards
Product Support | | Laurensvda0 -
I have upgraded my account but I can't add another site. What to do?
Simple, I want to get out of my free trial. I need to work with two/three sites. I seem to have access to five accounts... but I can't add a site. Very frustrating.
Product Support | | SRamsey0
