FREE Trial Upgrade
-
-
I started a FREE 30 day trial and it expires in 3 days. I like the product and want to go ahead and start paying for it.
I want the $149 per month level but when I hit the upgrade button it says that I have to pay $267.09!
How does a $149 program come out to $267.09????
-
-
Strange, it's probably a bug in their subscription system. The free trial is free, they don't charge for it. I'm not sure if support is working during the weekend, so probably you will need to wait till Monday for a reply.
I just checked in my account - upgrading once you have a paid subscription is pretty straightforward, and the calculation of the remaining credit for the current subscription / amount to be paid for the new plan seems correct.
Rgds
Dirk
-
I have emailed Support but they have not responded.
In my billing area it says that I when my FREE trial expires that I will be charged $99, so I chose the $99 trial.
I don't want to wait until it expires and pay the $99, I want to choose the $149 plan. But when I hit the upgrade button it appears they are charging the $99 + $149 which = 248 (plus tax?)
If they are charging $99 for the FREE Trial period and then $149 going forward then the FREE trial was not really a FREE trial as advertised which is what I think is happening. If that is the case then I might as well just cancel the FREE trial and sign up for the $149 plan.
-
Hi Glenn,
I would suggest to contact Moz support (https://moz.com/help/contact) directly. Trial subscriptions are possible for both the $99 & $149 subscription, so if you took the trial for the $149 subscription, upgrading it would lead you to the next tier which is the $249 subscription. Did you try to to take a subscription without the upgrade?
rgds,
Dirk
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved Payment Issue in Subscription Upgrade
Hi, I’m trying to upgrade from the Starter to the Standard plan, but I keep encountering an error: "Failed to send subscription update to Stripe." Could you please assist me in making the switch?
Product Support | | Devesh_Chauhan0 -
I forgot to cancel the trial period and my card is charge
i forgot to cancel the trial period and my card is charge how can i get my money back
Product Support | | Abhi_0070 -
What if I don't want to reniew after my 30 free trial?
Dear Sirs, This is Valeria and I d like to ask you the way to not reniew any Moz plan after my 30 days free trial. thanks
Product Support | | Valeriaita0 -
I charged before My trial period ends.
Hello, Is someone out there from support staff. I charged before my trial period ends. As I am leaving in India and Time zone is different. I assume my trial period ends midnight of 17 September 2017 but You charged me before without mailing me. My account shows you are in trial period what should I do. I do not want to continue though I am happy with it. Please reply as soon as possible. Thanks
Product Support | | sandeepsitoe0 -
Unable to view Dashboard after iOS 10 upgrade.
Suncle upgrading to IOS 10 I'm unable to view most pages including the Dashboard, the only one I can see is Insights, when I try and visit others they come up blank or with very little data on them. Is it just me?
Product Support | | Love_Merci0 -
Invalid charged 99$ in trial 120 days
Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | onuland0 -
Moz Pro Free trial
Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | zemosdesign0 -
I'm Not Being Charged Unless I Stay After the 30 day Free Trial
I wanted to be sure, im not being charged right now for signing up for the days days, correct? it says i'll be charged $99 after Dec 19? will i be charged?
Product Support | | Neo6ux0