Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
NPA. Adding two new locations. What phone numbers to use?
-
Hi everyone,
Our client wants to add two new locations. Not sure what phone number to use.
We have main phone 800 number, with no adders associated, and local phone numbers for locations which we do SEO for.New two locations are not for SEO purposes. Client just want them to be listed on website and on major directories for now.
Understanding NPA importance:
Should we use main 800 for both locations?
Should we get new phone numbers for each one?Thanks
-
Hi Ryan,
if the client does not care rather not they are a local business and found for local purposes it should not matter how ever if you want to call that one location depending on their phone tree it would have to be modified.
Simply find a close number and or unique number for that secular location.
A suggestion that you use a separate service to get numbers I guarantee you that somebody has them. Level 3 as well as jive communications are companies I've used with great success getting phone numbers. Hypothetically you could even go to http://www.phonebooth.com/ and see if they have numbers I know trillow uses level 3 and has a very wide selection of numbers
all the best,
Tom
-
Hi Patrick,
This is what we thought too. But client doesn't need the SEO service for these locations. And there's no CT and NJ area code numbers available with service we use (Kall8). So we need to decide either new 800 numbers, or main site number.
-
Hi Ryan
Usually you would want a unique phone number to those locations especially if they are serving two different areas. This also helps with the local SEO aspect to those locations as Google and other search engines verify contact information. Here is a great blog post from Moz on the subject. Hope this helps a bit more. Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Adding Multiple Country Locations for Google Business Listings
Hi Moz community, I hope everyone is well. I would like to ask for your advice on how to show a Google Business listing in both the UK and US for our brand. I understand that you can add multiple locations to your Google listing under the 'Manage Locations' tab but I wasn't quite sure how it worked in practice. I have a couple of questions below: If we have 2 registered locations/offices (one in the UK and one in the US) are we able to create 2 separate locations that will show our business listing correctly in the right-hand margin when people search for our brand in the US and UK respectively? If so, when a user finds our business listing in the US, are we able to serve them our US website version when they click the 'Website' button, as opposed to showing them our UK website? Our US website has been created as a sub-directory from our main UK site and can be seen as: www.example.com/us/ I hope someone is able to help, and thank you in advance.
Local Listings | | Katarina-Borovska
Katarina0 -
Google My Business - Service Area - Use Zip Codes or City Names?
Google allows you to choose up to 20 locations as service areas, and you can choose based on cities, counties, or zip codes. I'm trying to determine if zip codes, cities, or counties are better to select for our GMB profiles. We are located in the US. I am thinking it's best to use all 20 areas allowed on a profile as long as they are relevant, generally giving Google all the info they will let you provide is best. I also am leaning toward using zip codes because it also includes the city when you choose by zip code. For example: Entered the zip code 21009 and the service area selection provided was: Abingdon, MD 21009, USA Entering the city/state returns a selection of Abingdon, MD, USA I also think it may have to do with how people search and find your business as well? Does anyone have experience with this? Best practices? My google searching has not turned up any reliable info.
Local Listings | | WadeBayMgmt0 -
Local Ranking with No Physical Address in New Service Area - How to Rank?
OK, SO, I am a wedding company in Maui, Hawaii and have an established business on one island with a physical address. http://simplemauiwedding.net We have started a new team in Oahu, Hawaii http://simpleoahuwedding.com and we provide service there and have a full team in place. How can I rank for Local Search on that Island with no physical address? I would love to hear some proven strategies. Thank you 🙂
Local Listings | | photoseo10 -
Using Hashtag for Google My Business
I was told by a Google My Business representative to include #{keywords} in my description. I was told this would boost my rankings. Has anyone else heard of this?
Local Listings | | Smart_Start0 -
Using same business number on different websites
Hello, I have number of websites in different locations with different business name and address with verified listings. However, I am thinking to use the same phone number on all the websites as it is difficult for me to keep track of all the numbers. So, is it okay to use the same phone number on different websites with different business name and address? Waiting for your thoughts. Brian
Local Listings | | BrianBotts.0 -
1800 number for google local
Hi A client with a local business has a 1800 number on their google plus page and most citations. How important is it to use the local number and not a 1800 one for google local? Should we change the phone number to the local number and update all listings? Or should we just continue with the 1800 number and stay consistent? I have added the local number as a second number on the google plus page.
Local Listings | | henya1 -
How to find which directories to submit my new site?
Hi Guys So as I'm just starting out, I have been told and read certain blogs that in the early stages I should submit my site to certain directories, only I would not have any idea which directories I should submit my site to, besides the few that I already know. Any idea how I could find this out? Cheers
Local Listings | | edward-may1 -
For a classifieds site, should we keep deleted/sold/expired ads?
Unlike a blog, classified sites tend to sell items that eventually are no longer available, and it's almost every page on the site that works like that (except category pages for example) We have 2 options at the moment: We keep the old ad urls. Note that these urls won't be linked from on the site anymore. They will technically only exist in Google's index. When someone comes through to them, they are present with a suggested replacement ad that is currently available. So 5 years from now, most of the "indexed" pages on the site that google sends traffic to will be these pages that simply tell you about another ad. Not nice, but so many classifieds are doing it like this. 301 the deleted/sold/expired ads to a relevant existing ad. Might have scenarios resulting in soft-404s. Both have pro's and con's, but any further insight into the matter will be great!
Local Listings | | DotSlash940