NPA. Adding two new locations. What phone numbers to use?
-
Hi everyone,
Our client wants to add two new locations. Not sure what phone number to use.
We have main phone 800 number, with no adders associated, and local phone numbers for locations which we do SEO for.New two locations are not for SEO purposes. Client just want them to be listed on website and on major directories for now.
Understanding NPA importance:
Should we use main 800 for both locations?
Should we get new phone numbers for each one?Thanks
-
Hi Ryan,
if the client does not care rather not they are a local business and found for local purposes it should not matter how ever if you want to call that one location depending on their phone tree it would have to be modified.
Simply find a close number and or unique number for that secular location.
A suggestion that you use a separate service to get numbers I guarantee you that somebody has them. Level 3 as well as jive communications are companies I've used with great success getting phone numbers. Hypothetically you could even go to http://www.phonebooth.com/ and see if they have numbers I know trillow uses level 3 and has a very wide selection of numbers
all the best,
Tom
-
Hi Patrick,
This is what we thought too. But client doesn't need the SEO service for these locations. And there's no CT and NJ area code numbers available with service we use (Kall8). So we need to decide either new 800 numbers, or main site number.
-
Hi Ryan
Usually you would want a unique phone number to those locations especially if they are serving two different areas. This also helps with the local SEO aspect to those locations as Google and other search engines verify contact information. Here is a great blog post from Moz on the subject. Hope this helps a bit more. Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Do you get junk mail after adding a local listing?
I'm curious if when anyone has submitted a new business citation, once it appears in Google, Bing, Yellow Pages, etc, do you notice if junk mail starts to flow in?
Local Listings | | MrSem0 -
Creating a Wordpress Multi-site - Should I have separate Domains or use Subdirectories?
Hello, I have a company building out a website and wanted to get the community opinion on how we should set-up the domain network (separate domains or subdirectories). Our company has several locations across the country and really act as their own entity in those locations (Austin, Norman, College Station, etc.). Currently, we have all the locations under 1 domain like so... maindomain.com/our-locations/norman. This clearly isn't they way it should be set-up and it was done a long time ago, so we are changing to either: Separate Domains already purchased Subdirectories such as maindomain.com/norman I would like to know what would be the best strategy for our communities in regards to SEO? Thanks!
Local Listings | | TylerAspen1 -
Local Search Verified Location Ideas
Hi, I have a client who has offices that are physically located in one town, but offers its services to a much wider area, like a hundred mile radius. You can see where this is going. In local organic search, they need to establish a verified business location in other towns. My understanding is that virtual offices, even though you can receive mail there and can have offices there, are not an acceptable solution to this problem. Maybe I'm wrong about that though. Any ideas, short of opening up permanent full-time offices in other cities for getting around this? With all due respect, if your answer is only an opinion on the importance of playing by the rules and background on the rationale behind Google's Guidelines, etc, please don't bother posting. I'm looking for actual possible alternatives. Thanks!
Local Listings | | 945010 -
How to fix directions to a place on Apple Maps, when the location itself is correct.
Hello Community, I do local SEO for our health system. I recently claimed and adjusted the marker on Apple Maps to our Emergency Room. I assumed since there's a road that leads right to it, the directions would change. But the directions send them to the front of the hospital building (instead of the emergency room entrance). Unfortunately, there is no way to get to the ER through the front of our hospital. So now I'm trying to fix the directions itself. I've searched through Apple Forums etc. looking for a solution without success. Any ideas on how I might fix the directions? Here is the exact location in case that helps. https://mapsconnect.apple.com/business/ui/editPlace?id=66160ad6-d915-11e6-b4a6-d3fec844f2f3
Local Listings | | Patrick_at_Nebraska_Medicine0 -
How does Google choose the photo added above a Google+ result?
When I do a brand name search for a client, it pulls their G+ info into the right side bar and it adds three images above the G+ info. One is a photo, one is the Streetview, and one is the Google Maps results. On this particular client, the photo being pulled is from Google Images and not from the G+ page. Their G+ page is verified and has 17 photos in it, none of which are this particular photo. Please advise.
Local Listings | | LocalEnthusiast0 -
Location pages for Two location business
Hi friends, I have a website with two brick and mortar locations. Right now I have both NAP's listed on every page on the sidebar and footer. I don't have either in schema format yet, as I don't know if I can have two schema's on the same page. 1. In the near future, I will be publishing pages for each individual location, but I want to keep the NAP of the other location on that page also, in case the visitor would prefer that location (they are only a few towns away from each other) Is that going to cause issues? Should I only have the NAP of that location? Which should I have schema data for? 2. Also, I have location pages for the surrounding cities, which we have added a Google Map with directions to the closest location, written directions, a few local reviews, and a paragraph about services. I want to publish these asap to rank in those ~10 other nearby locations. What NAP should I have on those pages? The closest location, or both? 3. Linking in the Google Local/My Business. I have verified both locations Google Local's, and I want to link them into the respective Two locations once published, but I want to do it properly. I read on one location seo article that I should change the website listed on the Google Local profile to the new url of that location, and link to the Google Local on that page. Is this correct? Which Google profile do I link to in the other location pages? or both?
Local Listings | | JustinMurray0 -
Not all business locations showing for a brand search
I've got a client with multiple business locations however when I type the company name into Google it's only displaying 2/3 of the branches in the local pack for that SERP. The client's picked up on this and would like the third location to appear in the local pack when people search for their company name. I have a suspicion that it's because the third location (the one that isn't displaying) has an address that's exactly the same as several other businesses that are located in offices directly above or to the side of them. My (very flakey) theory is that Google is perhaps uncertain about the exact location of this business given that there are several others with the same address but different business names, so the NAP consistency is being diluted and Google is simply leaving them out of the local pack due to the uncertainty over which business is in fact located at 2 West Street. So my question is, has anyone else had any issues of not all business locations showing in the local pack for a brand name query and if so how did you solve it?
Local Listings | | PeteW0 -
Google Places Multiple Phone Numbers
Hi Guys, Looking for a advice on having multiple phone numbers. We have dealers who have both a sales phone number and service phone number for the same address. Is it possible to specify this in Google Places so both numbers are displayed in the SERP GP listing as shown below link? Link - http://tinyurl.com/mto86ts Or is it possible to even add multiple numbers on the actual GP local page ? http://tinyurl.com/n7r9w3d Any advice on this? Seems to be from my initial research, the only way to two numbers is via the description. Thanks,
Local Listings | | MBASydney
Matt0