Pageview/Goal Data Errors In GA

[kirmeliux]

**Background: **

We utilize a static .html page for our quote form. It is embedded on our WordPress site via iframe in a single location. The quote form code itself (within the quote form .html) is generated from our CRM, but contains no tracking code itself.

The .html containing this code is tracked with embedded Analytics code to track our Goals. This code is tested and works properly, recording goal completions when our thank-you.html page is loaded within the iframe.

To be clear, quote.html is the page the iframe loads, .com/quote-page is the WordPress page with the iframe, and thanks.html is the goal completion page.

Google Analyticator plugin handles code insertion throughout the site. The .html pages have code manually inserted and neither are indexed by Google or linked to/accessible by any route other than .com/quote-page

**Problems: **

1. When I check Pageviews in GA, the quote.html page has many more hits than .com/quote-page. The disparity is 552 to 416. How is this possible when quote-page has to be loaded in order for quote.html to be loaded? Shouldn't they be similar?

2. Our completion page, thanks.html, is showing 142 pageviews and 133 unique pageviews. Our goals confirm 133 goal conversions. How are people seeing the thanks.html page again without it registering a goal? A backspace?

Someone help me decipher this please! If you need any more details, let me know!

[kirmeliux]

Ugh, I think I just figured it out actually. The site in question is WordPress and I'm using a plugin to render my Analytics code. Through this plugin, I've told it not to track me as an admin logged in. So when I'm logged in and dinking around the site, it's not loading the Analytics code on the WordPress page itself.

But since the .html page is loaded via Iframe and has the Analytics code manually inserted into the source code, it's registering in Analytics.

I had my IP blocked via filter in Analytics, but I just double checked it and my IP is WAY different now, so I think it's been picking me up. Makes sense, right? Ha.

D'oh!

[KristinaKledzik]

Do you mind sharing your full URLs so I can dig into this more? It's hard to talk completely theoretically.

[kirmeliux]

Hi Kristina,

Jak się Pani ma? Thank you for the response.

1. Nope. There's only one quote.html page on the site and my testing/dummy sites always get Analytics turned off when I'm tinkering.

2. It's possible, although wouldn't this also load a goal completion as well since the code is being reloaded upon page load? I checked Referral Path for the timeframe with the phantom views and there's no self-referral path, although 80% of them are "not set" so who knows? The metrics are now inline with one another so I'm not too concerned about this one yet.

Problem #1 is the issue I'm still bothered up!

Thanks again for responding.

[KristinaKledzik]

Hey there!

This could take some digging, but let's start with a basic check:

• Have you embedded quote.html anywhere else on your site? Make sure you don't have it on a staging site or something like that - that could be throwing you off.
• Is it possible that your Thank You page was reloaded, causing 9 pageviews above the actual unique pageview number? Use the Navigation Summary tab in GA (Behavior > Site Content > All Pages > Navigation Summary tab) to see what the pages were before the Thank You page. Is the Previous Page Path ever the Thank You page itself?

Best,

Kristina

[kirmeliux]

http://i.imgur.com/U0NMBd7.jpg

[kirmeliux]

Shure you are! Kidding. Thanks, Dan. I appreciate the help and look forward to the input!

[evolvingSEO]

Hi There - Moz Associate here - we're finding someone to help you with this.

-Dan

[kirmeliux]

Anybody? This is still very confusing to me, especially given the fact that the quote.html won't load on Mobile devices, but .com/quote-page will. Shouldn't this all but guarantee that the quote-page would have many more hits than quote.html?