Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Would two telephone numbers on a website affect NAP consistency? One is the "actual" business number with Schema, the other is a call tracking number.
-
Hello!
I have two telephone numbers listed on a website - one is the "actual" business number and is utilizing proper schema, while the other is a call tracking number featured more prominently on the site (both in the header and above the "actual" business number in the footer).
The code looks like this:
New Patients:
999-555-5555
Current Patients:
555-555-5555
Does Google prioritize the "actual" business number because it has the proper schema on it? Or would the call tracking number still be counted and affect NAP consistency for Local SEO?
Thanks!
-
Recommended reading on call tracking: http://blumenthals.com/blog/2014/11/25/guide-to-using-call-tracking-for-local-search/
-
Thanks for your question.
There are few formal rules related to what Google will and won't do related to indexation. If Google finds any piece of information worth indexing and displaying, it will do so. Schema is a great way to tell Google what information you want displayed in search results, but it's not an explicit rule that they always follow and, in many instances, they ignore it completely.
Having said that, lots of businesses have more than one phone number in the way you're suggesting, like a chain store with a central 800 number.
I think you're probably going to be ok based on what you're describing. However, if you want to be absolutely sure the tracking number isn't indexed, I would recommend hiding the tracking number using either a JavaScript swap for search traffic or by making the tracking number an image. I would also be sure that the actual contact page for the location (if you have one) is using the local phone number you want indexed.
Hope that helps!
-
Hi George!
Thanks for the response! To answer your question: Yes, both numbers are presented to the user at the same time. Here's the breakdown:
-
Header: Tracking number (no schema, prominent font within sticky header so it's always visible)
-
Footer:
-
Practice Name (w/ schema)
-
Address (w/ schema)
-
Tracking number (no schema, has text beforehand saying "New Patients:")
-
"Actual" office number (w/ schema, has text beforehand saying "Current Patients")
Because of the way it's laid out, users would normally see the tracking number first within the header - so although I agree it does create a bit of an UX issue, I think the setup keeps it from being egregious.
I guess a better way to ask the question is: If there are two numbers on the site, would Google prioritize (in regards to local NAP consistency) the one that shows up first (and twice on every page), or the one that shows up last but has the proper schema tags? I.E. does the schema tag override any differing indicators on the site? Or does an indicator's priority placement on a page and/or multiple instances over-power the schema tag?
Thanks!
-
-
I agree with George, above. Typically a tracked phone line uses some kind of JavaScrpit code to "swap" phone numbers, while keeping the hard coded phone number within the source-code of the page.
The JavaScript allows crawlers to read the phone number as one number, while displaying another number to users and appropriately tracking and attributing their call to the correct Source / Medium.
You can check out the images below to see what George and I are talking about!
-
Hi Now Media,
Just to clarify, are both telephone numbers displayed to users at the same time? If so that seems more of a user experience and CRO concern, since I don't see how you'd get accurate data from having 2 numbers on the site.
Typically, the solution for tracking numbers is to use some JavaScript to toggle out the tracking number depending on how a visitor gets to your site.
Thanks for your question!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
GMB best practice for chiropractic office (individual vs. business pages)
For a chiropractic or other doctor's office with multiple doctors, should each have their own personal Google My Business page page AND a business page for the practice? If they just have a business page now, is it worth creating a page for each of the individual doctors? And what if some of them have different focuses (like a acupuncturist and chiropractor), does that mean you should make individual doctor pages when you otherwise wouldn't bother? And IF we should create pages for the individual doctors, should they all have the same address and website since they work in the same practice. Curious if there is a best practice for this... has anyone seen positive or negative results with or without the individual doctor pages? Thanks!
Local Listings | | Mike-i0 -
Changing the business name in citations and GMB
In Australia, some businesses are Pty Ltd (Proprietary Limited) hence, their business name ends with xxx Pty Ltd. How accurate do we have to be when building citations or updating citations that Pty Ltd is included in the business name? We've got clients who have left out Pty Ltd in their previously built citations and we're wondering if it's worth the time to actually update them to include Pty Ltd. Also, does changing a business name affect its rankings? This is more than just "Pty Ltd", it's changing from XYZ to ABC. We've previously had to change a client's address on their GMB and this had a negative effect on the client's rankings. Will changing the business name have an adverse effect? Thank you in advance for your advices!
Local Listings | | Gavo1 -
How Do I Remove Address from Google Business Page?
Not very up to date in handling local listings, so here's my situation. I have an office that is not going out of business, but instead going virtual. So that physical address will no longer exist but the team is intact. So I am dealing with the Google Business Listing page for this office at https://business.google.com/ In the "Published on" section, it has Google Search, Google Maps, and Google+. I want to remove it from Maps and the address from this account. There's an address for this store, but editing it only seems to allow changing, but not removal. There is also the option of "Mark as Permanently Closed", but surely that isn't the best option since that will leave a nasty red "PERMANENTLY CLOSED" in the results when searching. What's the best course of action here?
Local Listings | | nbyloff0 -
Schema type for non-profit fundraiser?
Anyone have bright ideas for which schema.org type to use for something like a run/walk fundraiser? Ive been using SportsEvent, but that's really more fit for, "I'm buying a ticket to watch the team play the football game at the stadium." What we're trying to do is sign folks up to create their own fundraising webpage, then show up at an event. Google wants ticketed events to have a performer, but this is more like RSVPing for a party. Events and products feel a bit like a round peg in a square hole, but Website seems really generic for everything going on in this kind of site. At the same time, participants are creating fundraising pages...yeah it's related to a location/time-based event, but visitors aren't really buying tickets to watch that runner "perform," they're donating to a non-profit to fight cancer. And think about applying the fundraiser to a non-sports event (e.g. donate your birthday, grow facial hair, be a secret santa, etc). Or a donation drive...those might have a product attached (kickstarter), or the giving itself might be the "product" (gofundme). Thoughts? Here's what I've mapped out at the moment, but I don't know how I feel about it.
Local Listings | | ZERO_Cancer-JD0 -
Issue in "Suggest an Edit" feature of Google My Business
"Suggest an Edit" feature of Google My Business is allowing the competitors to change your business details, that too without your prior permission! I have put together a piece on the issue we faced and you can review the same here: https://www.kvrwebtech.com/blog/issue-in-suggest-an-edit-in-google-my-business-is-it-a-bug-or-a-major-pitfall/ What are your thoughts on the same and what should be the right solution?
Local Listings | | varun18001 -
Why would a website link disappear from a Google Place listing?
Hi, a local non-profit recently re-branded their name from MacDonald Center to Maybelle Center. When they updated their business information their website link disappeared. They've updated from within and dashboard to no avail. We've requested edits/updates via Google Map maker but it says Denied. Here's a URL for the SERP result. Note the button for "website" would normally appear by the button for "directions" https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=maybelle center portland&oq=maybelle center portland&aqs=chrome..69i57j69i59j69i61.4316j0j7
Local Listings | | Flock.MediaCan someone please explain why this is happening and how we can fix it? They are a great community organization who's about to receive some media coverage and we'd really appreciate it if users hearing about the group be able to easily access their new website. They are aware of their duplicate listings but, typical of non-profits, have limited time and funds so are prioritizing to address more urgent issues first. However, I don't believe duplicate listings would cause such an issue but please let me know if I'm wrong here
0 -
How long until an address changes after verification on Google My Business?
Started working with a company recently that had a Google My Business with an old address. I went ahead and claimed it and verified it with the postcard, but it still shows the old address if search. How long will that be?
Local Listings | | EcommerceSite0 -
Removing phone number from GMB = lower rankings?
Hey, all! I have a client who needs for people to see her website before they call her, or else she spends 15 min explaining what's already on the site. Her Google My Business rankings are excellent for a lot of keywords (yay!), so people are seeing the number big and bold and just picking up the phone. I called GMB support to ask if removing the phone number would affect rankings, and they said "I don't think so". If this weren't a HUGE deal to the client, I wouldn't take the chance, but she feels that she's losing business by being on these calls when legitimate prospects try to call and get voice mail. So... any experience with removing phone numbers from GMB, or any other creative solutions to the quandary? Thanks so much for reading! ~ Scott UPDATE: Well, we went ahead and tried it anyway, and our GMB listins on the 7-pack nosedived! STRONGLY recommend against this, at least with the current algorithm!! The phone number is back now. 🙂
Local Listings | | measurableROI0