Cancelling and asking for a refund
-
Hi. I signed up for your free trial and forgot to cancel. However, as you can see, I haven't used your service in any way within the trial. I love SEOMoz and would love using it once my site's set up but not today.
I want to cancel my subscription and ask for a refund ($149).
-
Hi Adriana,
I just sent an email on the said email address. I also submitted a ticket a couple of hours ago and still hasn't received a response.
Thanks
-
Hi Maria! So sorry for the trouble. If you can write in to us at help@moz.com we can look into your account and possibly work some magic on our end for ya.
Cheers!
Adriana
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Request Refund
Re: Request for refund. Hi, I forgot to cancel my subscription before it expired. Currently I don't need this product, it's a lot of money for me and I can't afford it. I would be very grateful if you return the money and help in this difficult situation. Please think about this. I missed the date by one day. I will be very grateful.
Product Support | | davitlamp0 -
Unsolved Please refund my money
Why Moz doesn’t refund my money? I am not intend to use it as I forgot to canceled trial version only delayed 10 hours.
Product Support | | TanyaAAAS0 -
I need a refund on my account
I had a free trial and I thought I had cancelled it, and was charged yesterday $150. I need help cancelling the account and getting a refund.
Product Support | | cassy_rich0 -
Account cancelled
I have already cancelled my account but I can access until 5th October. Will they charge my card? I cancelled everything and I don't wanna pay for it. Thank you so much!
Product Support | | alejandrarr_0 -
I have just cancelled my pro subscription
After only 5 days of use. For some reason I now see some sort of extension of my account. Can I expect to see any charges to my credit card? I would like to cancel my account completely, how do I do this?
Product Support | | SizzlePro0 -
Cancel my PRO account and process refund, please
Alas !! almost 150 dollar has been deducted by moz. about a month ago i tried moz pro and didn't have any idea that they will take subscription fees automatically after the month end. Oh nooo ! I want my money back. I don't need your tools right now. please help me out. email: abclblogging@gmail.com username: abcblogging24
Product Support | | abcblogging240 -
How can i cancel my membership?
I have been on every single page of this site and although the auto email response tells me I can cancel my membership via the website, I can't find any place to do so. Can you please point me in the right direction?
Product Support | | Savage4