Cancelling and asking for a refund
-
Hi. I signed up for your free trial and forgot to cancel. However, as you can see, I haven't used your service in any way within the trial. I love SEOMoz and would love using it once my site's set up but not today.
I want to cancel my subscription and ask for a refund ($149).
-
Hi Adriana,
I just sent an email on the said email address. I also submitted a ticket a couple of hours ago and still hasn't received a response.
Thanks
-
Hi Maria! So sorry for the trouble. If you can write in to us at help@moz.com we can look into your account and possibly work some magic on our end for ya.
Cheers!
Adriana
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
Cancelling without loosing data
Hello, Is it possible to cancel my Moz pro account for a few months without loosing the data and then reopen it a few months from now. Thank you,
Product Support | | seoanalytics0 -
Request for refund.
Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019. _I tried reaching you over phone, but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently. _ _ Regards, Abhinay Penta_
Product Support | | Abhinbite1 -
I canceled my free trial. Does Moz charge after expiring date although I canceled the free trial?
I canceled my free trial, will Moz charge after expiring date, unless I canceled?
Product Support | | Samantha-Amarakoon0 -
Forgot to cancel and never used this service how can I be refunded??
I was considering starting in online business but decided not to but forgot to cancel 30 day trial therefore I am unable to use the service but yeah I still got billed and I never use the service how can I get refunded?
Product Support | | myintimatebox.com0 -
My trial just expired and i had forgotten to cancel, I want to refund it please
I've forgotten to cancel my trial account and I got my card charged 150$, I wanna cancel my account and get a refund please.
Product Support | | heshamfathi0 -
Forgot to cancel my trial and got billed
I was just billed $99 USD by Moz and I didn't wish the continue the subscription. Is it possible to cancel it and get a refund?
Product Support | | Stephaneham0 -
My trial version has expired and I didn't cancel the account. Need urgent refound!
Hello! I need help, I can't afford this right now and I didn't cancel by mistake, not on purpose. It happened that the mails -don't know why- arrived to de spam folder and I didn't know that I was being charged directly. I tried Moz for a presentation to a prospect two months ago. But I didn't get the client, so I still can't afford, it and I didn't use it. I'm sorry for the mistake, I only noticed this today when I checked my Spam folder casually. Please I need a refound! I will get a pro a account in the future, as soon as I can, because I love Moz! But now it's impossible to me to afford it, I'm in a big trouble. I hope you can understand my situation. Thanks a lot!
Product Support | | Viole550