Moz Messenger issue
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When clicking on messenger (bottom right hand corner) I am getting an error. Is it only my account or is anyone else experiencing this today?
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I'm not getting a response on email now either. "Hello, is there anyone there?"
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I am still having the same issue as well. Definitely shoot them over an email and see what happens. I will do the same. Hopefully they are already looking into it for us. I will keep you posted if they get back to me on it.
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I've checked today and I'm still experiencing the same problem. Is anyone else getting the message below?
"something's wrong...we're unable to load the messenger"
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Thank for for jumping in Kristina!
I am still not seeing the conversation bubble using the latest Chrome browser (version 59.0.3071.109)
I had a similar issue a few years back using Firefox and was able to resolve it by disabling my browser add-ons one by one until the feature worked again. Do you think I should try disabling my chrome extensions to see if that fixes it? Funny I only made the switch from Firefox to Chrome because of how buggy the Moz toolbar was (in FF). Look at me now lol
Any help is much appreciated!
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Hi Kristina
I'm still experiencing this problem.
"something's wrong...we're unable to load the messenger"
I'll email the help team.
Thanks
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Hi there! Kristina from Moz's Help Team here.
I'm sorry for the delayed response. We were having issues with our conversation bubble in the tool but that has since been fixed. Can you confirm if you're still not seeing it?
You can always write to our team via help@moz.com in the future if you're noticing something similar.
Thank you and sorry about the inconvenience.
-Kristina -
Hmmm... now that you mention it, I am using Chrome and have not seen the messenger feature down there over the past few days. I wonder if there is an issue with it or if it is an isolated issue in Chrome.
Moz? Any ideas or feedback on this?
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