Moz Messenger issue
-
When clicking on messenger (bottom right hand corner) I am getting an error. Is it only my account or is anyone else experiencing this today?
-
I'm not getting a response on email now either. "Hello, is there anyone there?"
-
I am still having the same issue as well. Definitely shoot them over an email and see what happens. I will do the same. Hopefully they are already looking into it for us. I will keep you posted if they get back to me on it.
-
I've checked today and I'm still experiencing the same problem. Is anyone else getting the message below?
"something's wrong...we're unable to load the messenger"
-
Thank for for jumping in Kristina!
I am still not seeing the conversation bubble using the latest Chrome browser (version 59.0.3071.109)
I had a similar issue a few years back using Firefox and was able to resolve it by disabling my browser add-ons one by one until the feature worked again. Do you think I should try disabling my chrome extensions to see if that fixes it? Funny I only made the switch from Firefox to Chrome because of how buggy the Moz toolbar was (in FF). Look at me now lol
Any help is much appreciated!
-
Hi Kristina
I'm still experiencing this problem.
"something's wrong...we're unable to load the messenger"
I'll email the help team.
Thanks
-
Hi there! Kristina from Moz's Help Team here.
I'm sorry for the delayed response. We were having issues with our conversation bubble in the tool but that has since been fixed. Can you confirm if you're still not seeing it?
You can always write to our team via help@moz.com in the future if you're noticing something similar.
Thank you and sorry about the inconvenience.
-Kristina -
Hmmm... now that you mention it, I am using Chrome and have not seen the messenger feature down there over the past few days. I wonder if there is an issue with it or if it is an isolated issue in Chrome.
Moz? Any ideas or feedback on this?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved No replies from help@moz.com - one of our IPs is blocked by Cloudflare so we cannot access Moz Community from there
Hi all,
Product Support | | DanielDL
I am a bit at my wits end trying to get some acknowledgement from MOZ. Have had no replies, no ticket auto-replies, no updates on any of the messages I have sent via the Moz Help Form on the website. Literally nothing. I wanted to avoid having to post publicly, but does anyone know how to raise a "technical problem" ticket with MOZ? help@moz.com never replies and the Help Form doesn't generate any kind of ticket. From our main office we get an "Access denied" Error (via Cloudflare) specifically for the Moz Community area. This happened to us in February of this year and has been happening again all through May. After testing ourselves with our IT, we determine that MOZ's Cloudflare account has incorrectly blocked the dedicated IP address specific to the internet connection at our head office. This means that none of our Moz User accounts can access anything related to the Community area in our account when working at the studio. We can only do so when working remotely (ie. some other IP address). This is incredibly frustrating, particularly as we've been on a proper paid MOZ account for many years. And I have sent numerous email requests, messages via the Form, etc., and have never heard back from anyone at all. The problem has been on-going for some time and I guess it is my fault because I tried to politely wait a fair amount of time between each follow-up. Only to realize that, actually, I don't think anyone is monitoring help@moz.com or even the Form submissions, or are even looking into the issue for me. Am hoping this message is seen by someone at Moz so they can let me know what is going on please? Guys..... c'mon.....0 -
Change email address just for communication with Moz
I want to keep my email address as it is now for all of my profiles, however to manage my MOZ account I prefer that my assistant get the emails. If I change my email address on the Moz account will that trigger a change anywhere else? Thanks, Cindy Cindy@PTScoaching.com
Product Support | | CGoldrich1 -
Is it possible to get a refund, I dont want to use MOZ
Well I entered my cc info to try MOZ out. Havent used it so I forgot to cancel my subscription. They have since billed me for a month. I wanted to know if it is possible to get my money back?
Product Support | | Bryton1 -
Moz having a few issues with their site?
I've seemed to have a load of issues as of late. Just small graphical things but still enough to make me concerned. 1. https://moz.com/community/users/4207879 being noindex (however it seems to other users an external tools work) (image proof: https://i.gyazo.com/2e77c94ffd068718e9e149e8afef1e44.png ) 2. No mozpoints: https://gyazo.com/9e0777af3ebbdb6ad58a395bafe28a52 3. I'm a staff member? https://i.gyazo.com/5d7b156c13fa1d0bb6c2e0af3467423f.png 4. Trying to respond when logged out: https://i.gyazo.com/9f5fe8efd372920391a9a54178561e0b.png (not really a bug, however could be a better experience) These have all been sent via support, just wondered if it was just me having issues? Seems i'm staff on this one too: https://i.gyazo.com/6f1bc6372180f4f9f1cb1c7d6f6d941c.png
Product Support | | ThomasHarvey0 -
Moz Company & Personal Account Conflict
Hey Moz - I just had a question regarding the Moz Pro Account. Sometimes I find myself torn between using my personal Moz account, and the Moz Pro Account associated with my company (and my team). Is there a way to link a personal account WITH a company pro account, so I could post as myself, build my own cred, but still enjoy the benefits of Pro on my company's dime? Thanks!
Product Support | | Blenny0 -
How can I get the August SEO Moz receipt?
I need to get a copy of the seo moz receipt for August 2013. I did not receive it. Please advise. Thanks!
Product Support | | tucweb0 -
Moz forum response seems to crash Outlook?
Hi, Like the new look of Moz. I got an automated email the other day saying someone had responded to a question we asked on Moz. However, when opening the email, it really held Outlook 2010 up. So slow that it crashed Outlook a couple of times. When trying to forward the email to a colleague, I got the 'Contacting \d1...cloudfront.net\img_users' dialogue box, which just stood there for ages, and eventually I had to give up and force Outlook to quit. Please see attached screenshot. Looking at the URL Outlook was trying to reach indicates it's trying to load up the avatar of the person who responded. Which would look nice I admit, but don't really need it in the email if it's going to cause Outlook to crash. There is an 'image not found' icon next to the post, so that's why I assume Outlook is searching for that image. It's almost as if the image is incorrectly referencing a local source (network drive) which it can never find. Perhaps there is a missing http:// prefix before the image in the tag? Anyway, was curious to know if anyone else has this problem, or if anyone at Moz can check this out (update template?) Regards, Rich M6AY0GQ
Product Support | | STL2 -
Where is the full list of Directories on the new Moz.com website?
I used http://www.seomoz.org/directories almost daily. What's the Moz.com equivalent URL?
Product Support | | BrianAsh0