Moz crawler is not able to crawl my website
-
Hello All,
I'm facing an issue with the MOZ Crawler. Every time it crawls my website , there will be an error message saying " **Moz was unable to crawl your site on Sep 13, 2017. **Our crawler was not able to access the robots.txt file on your site. This often occurs because of a server error from the robots.txt. Although this may have been caused by a temporary outage, we recommend making sure your robots.txt file is accessible and that your network and server are working correctly. Typically errors like this should be investigated and fixed by the site webmaster. "
We changed the robots.txt file and checked it . but still the issue is not resolved.
URL : https://www.khadination.shop/robots.txt
Do let me know what went wrong and wjhat needs to be done.
Any suggestion is appreciated.
Thank you.
-
Hi there! Tawny from Moz's Help Team here!
I think I can help you figure out what's going on with your robots.txt file. First things first: we're not starting at the robots.txt URL you list. Our crawler always starts from your Campaign URL and goes from there, and it can't start at an HTTPS URL, so it starts at the HTTP version and crawls from there. So, the robots.txt file we're having trouble accessing is khadination.shop/robots.txt.
I ran a couple of tests, and it looks like this robots.txt file might be inaccessible from AWS (Amazon Web Services). When I tried to curl your robots.txt file from AWS I got a 302 temporary redirect error (https://www.screencast.com/t/jy4MkDZQNbQ), and when I ran it through hurl.it, which also runs on AWS, it returned an internal server error (https://www.screencast.com/t/mawknIyaMn).
One more thing — it looks like you have a wildcard character ( * ) for the user-agent as the first line in this robots.txt file. Best practices indicate that you should put all your specific user-agent disallow commands before a wildcard user-agent; otherwise those specific crawlers will stop reading your robots.txt file after the wildcard user-agent line, since they'll assume that those rules apply to them.
I think if you fix up those things, we should be able to access your robots.txt and crawl your site!
If you still have questions or run into more trouble, shoot us a note at help@moz.com and we'll do everything we can to help you sort everything out.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Server blocking crawl bot due to DOS protection and MOZ Help team not responding
First of all has anyone else not received a response from the help team, ive sent 4 emails the oldest one is a month old, and one of our most used features on moz on demand crawl to find broken links doesnt work and its really frustrating to not get a response, when we're paying so much a month for a feature that doesnt work. Ok rant over now onto the actual issue, on our crawls we're just getting 429 errors because our server has a DOS protection and is blocking MOZ's robot, im sure it will be as easy as whitelisting the robots IP, but i cant get a response from MOZ with the IP. Cheers, Fergus
Feature Requests | | JamesDavison0 -
No access to the Analytics part of the website. Help?
I have accepted a seat on my managers subscription to help look into our website and the analytics part specifically but every time I try to access wither the keyword explorer or any other of the analytics part of the website it appears that there is a broken link and will just show a white screen with only the headers and footers intact.
Feature Requests | | libbyh2019
Could someone please let me know how to resolve the issue?
Kind regards,
Olivia Houghton.0 -
High Fives for new Moz Pro interface
No question - just happy to see the latest changes to Moz Pro - Nice job all around.
Feature Requests | | 7thPowerInc3 -
Does/could the MpzBar highlight your website in the SERPs?
Is anyone aware of a setting in the MozBar which would highlight your website within SERPs? Or, even more exciting, display a number on the bar when looking at a SERP, showing your best current position for that query (in real time)? If not, it'd be interesting to know your thoughts on the idea? Great for quick checks and references or would it discourage people from staying vigilant in the SERPs and keeping an eye on the competition? (Note: we do have MOZ Pro and are aware that it does something similar. I'm thinking more for a quick check of those difficult targets where you're not hitting the first couple of pages).
Feature Requests | | MSGroup0 -
MOZ Site Crawl - Ignore functionality Request
I now understand that the ignore option found in the MOZ Site Crawl tool will permanently remove the item from ever showing up in our Issues again. We desire to use the issues list as kind of like a To-Do checklist with the ultimate goal to have no issues found and would like to "Temporarily Remove" an issue to see if it is shows back up in future crawls. If we properly fix the issue it shouldn't show back up. However, based on the current Ignore function, if we ignore the issue it will never show back up, even if the issue is still a problem. At the same time, the issue could be a known issue that the end user doesn't want to ever show back up and they desire to never have it show again. In this case it might be nice to maintain the current "Permanently Ignore" option. Use the following imgur to see a mockup of my idea for your review. pzdfW
Feature Requests | | StickyLife0 -
Crawl error : 804 https (SSL) error
Hi, I have a crawl error in my report : 804 : HTTPS (SSL) error encountered when requesting page. I check all pages and database to fix wrong url http->https but this one persist. Do you have any ideas, how can i fix it ? Thanks website : https://ilovemypopotin.fr/
Feature Requests | | Sitiodev0 -
Does moz offer a site auditor tool to imbed on your website?
similar service as http://mysiteauditor.com. just want to embed a tool on our website that allows the visitor to enter their url and have a report emailed to them.
Feature Requests | | WebMarkets1
