Moz Crawl - 804 : HTTPS (SSL) error encountered when requesting page.

[GrouchyKids]

Got an issue sending a Crawl Request to https://www.usernamebuddy.com/ "

"804 : HTTPS (SSL) error encountered when requesting page."  I have tried to recrawl several times now same issue keeps occurring.

I cannot see an error when I access the site am I missing something, if so how can I diagnose the issue and sort the problem?

I have reviewed the source and cannot use any http: resources.

[jgresalfi]

Thanks for the quick reply Tawny.

[tawnycase]

Plans to upgrade the Crawl Test aren't on the road map as far as I know — our engineering resources are devoted to other areas of the tools at the moment, and the Crawl Test is pretty low priority compared to some of the sweet new things the engineers are working on at the moment. I'm afraid I don't know when or if the Crawl Test will be updated to handle SNI settings. Sorry I can't give you a solid timeframe!

[jgresalfi]

Hi Tawny,

At some point is the Crawl Test going to be upgraded so it can be used on sites with SNI? SSL/TLS is becoming di rigueur, which definitely will mean more sites on SNI, and it would be nice to have the ability to perform on-demand scans.

Thanks,
Jason

[GrouchyKids]

Thanks Tawny.

[tawnycase]

Hey there! Tawny from Moz's Help Team here.

The reason you're getting those 804 errors is just like Joe Stoffel has suggested — SNI settings and our old crawler's inability to handle SNI compatibility settings. The new crawler, which populates data for the Site Crawl section of a Moz Pro campaign, doesn't have this issue — we've developed a solution for it and the issue is solved for campaign crawls. It's just out Crawl Test tool that still uses our old crawler and can still run into those errors.

Unfortunately, there's not much of a workaround I can offer for this one; the Crawl Test will continue to have those 804 errors and not be able to crawl any further into your site. I would recommend setting up a Moz Pro campaign for any sites you need to see Site Crawl data for.

I hope this helps! If you still have questions, feel free to drop us a line at help@moz.com and we'll do our best to sort everything out with you.

[Joe_Stoffel]

Hi there,

I think you may find the answer in this Moz thread: - 804 HTTPS (SSL) error. Are you using SNI for your security certificate? That seems to be a common issues.

Other resources to help you with this issue:

How Do I Troubleshoot 804 HTTPS Crawl Error?

Moz Pro, our web crawler, and sites that use SNI (804 HTTPS SSL) error

Hope this helps!