Data Missing In Pro Account
-
Hi All,
I've been using Pro for a couple of years with nothing more than the occasional glitch, however, almost every day there is some kind of data missing from a campaign or two within my account recently. It's got to the point that I send a support ticket most days, no matter how insignificant the problem. Often I just need to disconnect and reconnect Analytics, but it's becoming very frustrating.
Is it just me who's having these issues or do other people have the same problem recently?
Thanks,
Steve
-
Hey Steve,
Thanks for writing in! I am sorry you are experiencing some issues with your Google Analytics, looks like we are in the process of having this issue looked at on our end to see what is going on. While it is unusual because of the frequency that it is happening, unfortunately whenever you deal with open authentication like what we have going on with Google Analytis, you will run into situations where the connection is sometimes not the most reliable.
Please know that we are doing everything we can to have this looked at to see if there is something going on. Anyone who is also experiencing this can give us an email at help@seomoz.org and we will do our best to resolve it ASAP
Thank you again for writing in, you should hear from us soon!
Best,
Peter
SEOmoz Help Team.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz Data Issues?
Since the launch of Moz something or other has been wrong with my data. Is everyone having these issues? Or is it just me?
Moz Pro | | EcommerceSite0 -
Difference in MozPoints between My Account and Q&A forum
I noticed that there is a big difference between the mozpoints showing in my account and the mozpoint showing in the Q&A section of the website. My Account shows me that I now have: 262 Mozpoints. When i look at my Q&A total is says: 303 mozpoints. There is a big hole between the two. How is this possible and which of the 2 numbers is correct?
Moz Pro | | JarnoNijzing0 -
Why does it take so long for SeoMoz to update data?
I changed the Anchor Text of 4 40/100 MozRank sites 2 months ago, yet SeoMoz still shows the old Anchor text in the reports. Why is this taking so long? I also notice my inbound domains hasn't increased nor has my MozRank in 3-4 weeks. What's the turnaround?
Moz Pro | | sanchez19600 -
Crawl Diagnostics and missing meta tags on noindex blog pages
Hi Guys/Gals We do love the Crawl Diagnostics, but do find the missing meta tags ("Missing Meta Description" Tag in this case) somewhat spammy. We use the "All in One SEO Pack" for our blog and it does stick in noindex,follow (as it should) on the pages that is of no use to us. "2008/04/page/2/" and the likes. Maybe I'm wrong but should the Diagnostics tool not respect the noindex tag and just ignore any warnings, since it should really mean that these pages are NOT included in the search index. Meaning that the other meta tags are really useless. Any thoughts?
Moz Pro | | sfseo0 -
Open Site Explorer Data
Good afternoon SEOmoz, I first want to congratulate with you for the amazing new look and new features of Open Site Explorer, it's an amazing and valuable tool that I use every day and that has helped me build tons of links for my clients. I have been keeping track of the OPE data on a monthly base and I just noticed something strange. In May 2011, OSE was showing that my client's website had 12,624 links, in July 2011 the website had 14,157 links and today I just ran a new report that showed just 6,401 links. I don't want to believe that in 2 months we lost half of the links, so I was wondering if you guys can give me more insights about this data.
Moz Pro | | Aviatech
Did SEOMoz change the way they measure the number of links? Or is this just a bug or issue they are having with the new version of OSE? Thanks!0 -
SEOMoz's Crawl Diagnostics showing an error where the Title is missing on our Sitemap.xml file?
Hi Everyone, I'm working on our website Sky Candle and I've been running it as a campaign in SEOmoz. I've corrected a few errors we had with the site previously, but today it's recrawled and found a new error which is a missing Title tag on the sitemap.xml file. Is this a little glitch in the SEOmoz system? Or do I need to add a page title and meta description to my XML file. http://www.skycandle.co.uk/sitemap.xml Any help would be greatly appreciated. I didn't think I'd need to add this. Kind Regards Lewis
Moz Pro | | LewisSellers0 -
Missing Meta Description tags?
I just ran our first SEOMoz pro report and it's showing that every article page on our site is missing descriptions. However, it's visible on the source and Google seems to be picking them up.
Moz Pro | | notebooks
Can you please tell me why SEOMoz is makring them as missing? Are we doing something wrong here? http://notebooks.com0