Why my logo is showing in map pack results
-
I run the SEO for a multi-location retail company. All of our locations, except one, show our cover photo from GMB in the map pack in the other city the logo shows up. Why would that happen and how can I change it? My competitors have much more attention-grabbing pics than a logo.
-
Very helpful, Daniel, and congrats on the good ranking!
Here is what I would do to try to jog Google:
-
Remove the logo image from the dashboard
-
Upload 5 new high quality images to the dashboard, choosing one as the profile image.
Google just wasn't showing me very many photos for this business and I think you should take away what you don't want and give them more to choose from among photos that you do want. Give that a shot. The change could be immediate or could take a few days. If you try this experiment, please follow up here if you can to let me know what happens.
-
-
Search "escape game new orleans" and it should be the first one that shows up. The Escape Game.
All photos are there in GMB and are high quality and within Google guidelines. Like I said, not an issue with any other location.
The logo is in the dashboard.
There was another photo previously but now it is suddenly the logo.
-
Hi Daniel!
If you're able to share the client and search term so that the community can actually take a look, that would definitely help narrow down feedback to what is most relevant to your scenario. If you don't have permission to do that, though, it's okay. Advice will have to be a bit more general, in that case.
I have some questions:
-
I want to just confirm that you are talking about the image showing up WITHIN the 3 pack in organic search ... not something you are seeing in Google Maps, and not just the image you see on your solo Google Business Profile. Is that right? We're definitely talking about the 3 pack image here?
-
What is showing up as the cover photo on your Google Business Profile when you do a brand name search for your business? Is it the logo or is it one of your actual photos?
-
Have you uploaded the logo in your Google My Business dashboard, or are you saying it's not in the dashboard and Google is pulling it from elsewhere?
-
Are the photos that you have uploaded for this location of high quality and in alignment with Google's guidelines?
-
Has the logo always been what you've noticed on this listing, or was it previously showing a photo and then suddenly started showing the logo?
Please, let me know!
-
-
Unable to understand what are you saying.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google is surfacing non-urgent care facilities for urgent care searches on Google Maps. How can I fix this?
I work for a large healthcare system in Utah. Google Maps is showing one of our non-urgent care clinics on searches for our branded urgent care locations ("InstaCare" is the branded term). From what I can tell, the only reason this is happening is because of a global footer on the clinic's website that links back to the urgent hub (see Imgur link for what I mean). Here's the clinic's site: https://intermountainhealthcare.org/locations/south-sandy-clinic/ Is there any way to get Google to stop doing this? Short of deleting the link in the global footer, of course. That's a no go. Thanks in advance! 5S4Jalw.png?1
Local Listings | | Marty_at_IHC0 -
Why is a Google Listing Showing Up in a Different Town Than Its Address?
I have a client who runs a dental office on the outskirts of Racine, WI. His address specifically shows up as being in Racine, however, his GMB profile has always showed with the category of "Dentist in Mount Pleasant, WI" displaying below the photos. (Mount Pleasant is the next town over and his office straddles the line between the two towns in Google's overlay map of the town.) Obviously this is frustrating and I'm concerned that his location is hurting his ability to rank in the larger, more populous town of Racine. Have any other SEOs ever encountered this? And if so, how have you approached the issue? Location pages? Mentions of the location more often on the pages? tsLvH2B
Local Listings | | formandfunctionagency1 -
Map placement on google disappear after claiming business
Hi guys 1st of all pls bear with me as i am new to this, google created a page for our business im not sure how probably its automatic and since it was created by google its unclaimed. My friend have been telling us that everytime he search for our business which is a furniture business located in the philippines he just type in our exact business name "evergreen diamond school supplies" then map or location appear on the right side of the google search engine. After finding out about google business from a friend i tried to claim our business page, we hire a web developer to build a website for us and since our business name is too long "evergreen diamond school supplies" the dev team suggested a shorter name which is "edssph.com" since "edss.com" is not available then after 2 weeks site was done and we launched it. We claimed the unclaimed business page of our business and it took us 3 weeks to receive the post card and now it was verified. We are very happy and when we type our business name "evergreen diamond school supplies" map appears and contact #'s are there and all the necessary info users need but after 2 days whenever i type "evergreen diamond school supplies" location doesnt appear anymore i have to type in "evergreen diamond school supplies taguig" where taguig is our city where our business is located, so what happened? i hope someone here can guide me. If "eevergreen diamond school supplies" doesnt work anymore i am fairly new to local SEO so i'd like to know what happened or what could i have done wrong. thanks in advance
Local Listings | | xpertmedia0 -
No Appearance in Local pack - group practice favored
Hi, One client has a website, Google My Business etc of his own. He ranks ok to good locally for search terms. However, his entry simply won't show up within the local n-pack (where it objectively should) and also does not appear in the map. It seems to me that instead a group practice with a colleague that has both their names in its name/title. (Moreover, it is in the same spot - they decided to go with different websites and entries of their own, though.) For some reason, this practice is also connected to the ranking website of our client. I suppose (NAP problems and previously used phone tracking numbers aside) that this group practice essentially blocks the real client-entry from appearing. Has anybody made such experiences? (My provisional ToDo would look like: Disconnect the group practice from the client's website; erase/merge it if possible; do proper LocalSEO otherwise.) Regards Nico
Local Listings | | netzkern_AG0 -
Concerned about cannibalization for local SEO results. Should we move some of our location pages to a subdomain?
Currently we are providing local SEO recommendations for a well known pharmacy chain. Like most major brands they enjoy multiple organic (not just 3 pack results) listings when people search for local phrases such as "Dallas pharmacy clinics'". The issue is that all these listings are coming from the same domain page. We are seeing multiple listings both branded and non-branded search queries. Our concern is that Google will someday decide to choose one listing as the most authoritative and nix the rest of the local listings which will reduce their first page search engine saturation. To maintain first page saturation we are considering recommending to the client that they move some of their location listings
Local Listings | | RosemaryB
to a subdomain (different IP address) to avoid a Google "clean up". Please note that our client is certainly not using any "doorway" pages but some of these are very scarce on content. They do not have an issue with duplicate content either. By using subdomains could we help maintain our client's first page saturation? Any links to articles would be much appreciated.0 -
IP address means Google shows keyword page 1 position 1 or for keyphrase only?
If i have "chelsea plumber" ranked page 1 position one in london UK area, and a searcher types "plumber" from an ip adddress in chelsea will it show page 1 position 1 or only for a "chelsea plumber" search thank you
Local Listings | | nickowain0 -
Google MyBusiness Profile Pictures not Showing
Can someone tell me why some search profiles in maps don't show the profile image? Meaning the business has pictures in their profiles, including their main profile, its at 100% completion and the audience is not age restricted and the images still don't show? Attached is an example (not my clients but you can see what happens) I appreciate any ideas! Thanks iIpSPaB
Local Listings | | mgordon0 -
New Local Search Results Appearance/Rankings?
Hi everybody! My team and I are all noticing a new layout for local search results. We just noticed it today. Mobile and desktop results appear to be affected. Specifically, we are looking at searches like "event spaces in Richmond" and "restaurants in Raleigh" as 2 examples. The listings appear differently in the SERPs, and the top results really are not relevant to the search queries. Is anybody noticing anything similar, or does anyone have any insight into whether this is something Google is testing or if it's here to stay? Also, any advice for overcoming rankings drops as a result of these changes? Thanks in advance!
Local Listings | | TriMarkDigital0