Google MyBusiness Profile Pictures not Showing
-
Can someone tell me why some search profiles in maps don't show the profile image? Meaning the business has pictures in their profiles, including their main profile, its at 100% completion and the audience is not age restricted and the images still don't show?
Attached is an example (not my clients but you can see what happens)
I appreciate any ideas!
Thanks
-
Thanks so much for saying so, Tom, and glad to hear you're feeling better. I don't travel much, so I don't have anything scheduled, but thanks for asking. Have a good weekend!
-
Hi Miriam,
Yes i'm feeling 1 million times better thank you for asking.
Are you attending any events this year?
By the way great info on the Google local updates in so many posts I've read from you. I am really impressed.
All the best,
Thomas
-
Hey Tom,
Hope you're feeling better! Sadly, I was not at LocalU. Hope you have fun at the upcoming events.
-
Hi Linda,
I am sorry to hear that.
Yes I had unexpectedly had to do the root canal fun times so I was not able to monitor anything to be honest with you guys. But I have a client who has returned absolutely ecstatic from it so I am very happy about this.
we can talk about the same thing now it's awesome.
I will be at searchlove & mozcon
Hope to see you at one,
Tom
-
Hi Thomas,
Sorry about the root canal. I didn't go. Have back problems and can't travel. So I stayed here and covered all the news via Twitter. Have heard nothing but rave reviews!
Miriam, did you go?
-
Hi Miriam & Linda,
amazing I did not expect to see what I found there.
Did you both attend localU I had a root canal issue and was unable to attend unfortunately but I did have a client go who absolutely loved it. I wish I could've seen you there.
All the best,
Thomas
-
Thanks Miriam.
It's buried in a thread on another topic, but shows screenshots of the same problem described here.
Numerous Complaints about GoDaddy's Locu Menu Links on Google Local Pages
Scroll down to post #8 - #12.
-
Hey Linda -
My mistake, then - I had assumed MM would be better the GMB for a maps-based issue. Please, feel free to link to your forum thread about this, as it could be very helpful for Mgordon. So helpful to know you may be seeing a new, emerging issue there. Thank you for taking the time to share this
-
Miriam, MM guys usually won't deal with GMB issues at all. If it's a problem in the GMB dashboard, then I think it's GMB support you should call.
But I started getting reports at my forum about that exact same missing image problem today. Many of my users said when they checked the listing, their images had mysteriously been moved to a "scrapbook" folder in the photos tab.
One of my users said: "I have also noticed with a few clients that pics that were directly on the GMB page were relocated to a "scrapbook" folder in the photos tab. Not sure why, but some of them seem to be going back and forth on the GMB page."
So I think something is up with images. I'm pretty sure support will tell you it's a technical problem and they are working on it. I plan to ask Google local management tomorrow and will try to remember to report back here if I find out anything.
-
Hey there!
If you discover that your images already meet Google's requirements, this is one I'd take to the Mapmaker forum:
https://productforums.google.com/forum/#!forum/map-maker
You'll need to be able to reveal the actual account details there, of course, so that the RERs can take a look at what you're seeing. Without being able to see the result, this may be hard to diagnose.
-
Google has cracked down on low quality photographs they want photos that are 2000 pixels wide the smallest can get away with his 500 pixels
"min 500x500 px. For best results, add photos that are at least 2,000 px wide and no wider than 2:1 ratio."
_ See the bottom of the URL referenced from _https://support.google.com/business/answer/3038221
This is what Google recommends for their my business which must also be approved and you should have no less than 10 photographs of relevant pictures regarding what your company does and especially of your business.
more helpful hints
https://www.google.com/business/befound.html
Sincerely,
Thomas
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Does a lot of Google Business Account create website SEO keyword spam?
Hi, I have an SEO client from Abu Dhabi and when I handover the project - they got only one Google My business page. One month after SEO keyword rankings found to be great. However, from last week onwards, I have noted keywords ranking is dropping.When I checked with their map - one of the keyword map rankings also lost.When I cross-checked their listing - it has been showing -they listed 8 Google my business verification.Using the same website and same phone number - just to make their presence all over Abu Dhabi.My question is -does this affect SEO keyword ranking?
Local Listings | | Navya12340 -
Google My Business for Municipalities?
I'm working with the City of Lakewood, WA, on an image campaign that overlaps a bit with some SEO goals. If you Google "Lakewood, WA", in the knowledge panel to the right of the search results is an image of building on fire. I'm not sure where this image comes from or why it has been selected as the image to represent the City of Lakewood but its been there for a while. If this was a small business, I would simply claim their Google My Business page and feed some good images into it. Problem solved. But Google doesn't offer an option to "Claim this City". LOL. Can you create a GMB page for a municipality? Does anyone know the right thing to do here to make this picture go away and give the city more control over its own image?
Local Listings | | TheKatzMeow2 -
Business Split into 2 Businesses - Residential and Commercial Site - 2 different URLs and both have the same address! Can we create 2 separate Google My Business Accounts?
Business Split into 2 Businesses - Residential and Commercial Site - 2 different URLs and both have the same address! Can we create 2 separate Google My Business Accounts?
Local Listings | | 9thCO0 -
Improve Google Business ranking
While my client's websites have been ranking well in SERP for their keyterms I'm at a lost on what I can do to improve their Google business/map presence. I'm referring to their listing where the top three come up or when you search on Google Maps.
Local Listings | | FPK
https://gyazo.com/26ec78ed7f712157ec72492199545431 Ex 1. Several months ago my client was ranked #1 both for SERP and maps until they dropped to 2nd on maps. Now they're ranked 1st in search yet 2nd for local business rankings as you can see from the screenshot above. At one point my client's business did have more reviews than the 1st ranking business yet they still weren't 1st. Ex. 2. Client(s) is ranked 4th in search and doesn't show in the top 3 map listings for their search term. If you click on More places to view Google Maps they're listed all the way down as the 15th listing or worse can't even be found when searching by their main SEO key term . Of course they are found by searching for their business name so it's not like there is a problem with the listing. I make sure to: Completely fill out their Google Business profile(NAP, hours and add pictures) Have my client try to gain positive reviews Manage and respond to reviews(mainly the negative ones) Add map and Google business link to their website Can anyone offer any other insight on what else can be done to improve their local presence on maps that I might be missing?0 -
"Duplicate" on Google Local - Attorney and Business Listing
For our law firm, we have a Google Local listing for the firm (Riddell Law LLC). Google also created a local listing for one of the attorneys (Riddell) (we didn't create it, but are in the process of verifying it). Both listings are at the same address. Moz Local says these are "duplicates" - is that true? Would Google penalize us for this? I am not sure how to fix it - both the individual attorney and the business are in fact at the same address. If anyone has any advice I would greatly appreciate it! Thank you!!
Local Listings | | bpurdue0 -
Google Places - Cached Citations
Looking to update my business address where possible because I have moved offices. I know that Google uses citations from multiple parties to impact on the Google Places results. Trouble is when address details are updated on hese third party sites I notice that Google doesn't often recache the page and get the new address. What method(s) can I use to resolve this issue? Justin
Local Listings | | GrouchyKids0 -
Google Local Storefront or Google Service Area?
We have been seeing some strange things happen in Google local after the most recent update. We used to show up in the maps all the time and have made no major edits or changes to the profile. Now when we search for our services, we show up high in the organic results, and not at all in maps (local listings). We have our profile setup as a service area since we do meet with people and provide services at their location, but also have checked the option that we also serve people at our address. I am wondering if the recent update favors actual storefronts when people are searching for services. Any ideas? Technically all the actual work is provided at our location, and the service we provide at the service area locations is based upon consultations. If we switched it to an actual storefront listing could that possibly help? Our profile is fairly strong, and has reviews, long history of posts, etc. What gives Google?
Local Listings | | David-Kley1 -
Vanity Google+ URL
Hello, If a vanity Google+ URL has a local town associated with it, will it show up in the local results for that town only and nowhere else? My client is on page 1 for an organic search for specific term + area but not on the local results too e.g. property agent area But if we specifiy property agent and local town (the one on his vanity Google+ URL) he is found on both organic and local listings. We want him to be found on both organic and local for the property agent area search. His website has address details: local town (the one on his Google+ URL), Area, UK So you see, the local town is within an area. Any ideas why this is so? On the local results for the area search, Google lists care homes and other types of businesses etc in the area when there are no other property agents to list- why not list my clients website as it is relevant to that search? Has he narrowed it too much by using the local town in his Google+ URL or is that too simple an explanation? If you could shed any light it would be appreciated. Thanks
Local Listings | | AL123al0