Google MyBusiness Profile Pictures not Showing
-
Can someone tell me why some search profiles in maps don't show the profile image? Meaning the business has pictures in their profiles, including their main profile, its at 100% completion and the audience is not age restricted and the images still don't show?
Attached is an example (not my clients but you can see what happens)
I appreciate any ideas!
Thanks
-
Thanks so much for saying so, Tom, and glad to hear you're feeling better. I don't travel much, so I don't have anything scheduled, but thanks for asking. Have a good weekend!
-
Hi Miriam,
Yes i'm feeling 1 million times better thank you for asking.
Are you attending any events this year?
By the way great info on the Google local updates in so many posts I've read from you. I am really impressed.
All the best,
Thomas
-
Hey Tom,
Hope you're feeling better! Sadly, I was not at LocalU. Hope you have fun at the upcoming events.
-
Hi Linda,
I am sorry to hear that.
Yes I had unexpectedly had to do the root canal fun times so I was not able to monitor anything to be honest with you guys. But I have a client who has returned absolutely ecstatic from it so I am very happy about this.
we can talk about the same thing now it's awesome.
I will be at searchlove & mozcon
Hope to see you at one,
Tom
-
Hi Thomas,
Sorry about the root canal. I didn't go. Have back problems and can't travel. So I stayed here and covered all the news via Twitter. Have heard nothing but rave reviews!
Miriam, did you go?
-
Hi Miriam & Linda,
amazing I did not expect to see what I found there.
Did you both attend localU I had a root canal issue and was unable to attend unfortunately but I did have a client go who absolutely loved it. I wish I could've seen you there.
All the best,
Thomas
-
Thanks Miriam.
It's buried in a thread on another topic, but shows screenshots of the same problem described here.
Numerous Complaints about GoDaddy's Locu Menu Links on Google Local Pages
Scroll down to post #8 - #12.
-
Hey Linda -
My mistake, then - I had assumed MM would be better the GMB for a maps-based issue. Please, feel free to link to your forum thread about this, as it could be very helpful for Mgordon. So helpful to know you may be seeing a new, emerging issue there. Thank you for taking the time to share this
-
Miriam, MM guys usually won't deal with GMB issues at all. If it's a problem in the GMB dashboard, then I think it's GMB support you should call.
But I started getting reports at my forum about that exact same missing image problem today. Many of my users said when they checked the listing, their images had mysteriously been moved to a "scrapbook" folder in the photos tab.
One of my users said: "I have also noticed with a few clients that pics that were directly on the GMB page were relocated to a "scrapbook" folder in the photos tab. Not sure why, but some of them seem to be going back and forth on the GMB page."
So I think something is up with images. I'm pretty sure support will tell you it's a technical problem and they are working on it. I plan to ask Google local management tomorrow and will try to remember to report back here if I find out anything.
-
Hey there!
If you discover that your images already meet Google's requirements, this is one I'd take to the Mapmaker forum:
https://productforums.google.com/forum/#!forum/map-maker
You'll need to be able to reveal the actual account details there, of course, so that the RERs can take a look at what you're seeing. Without being able to see the result, this may be hard to diagnose.
-
Google has cracked down on low quality photographs they want photos that are 2000 pixels wide the smallest can get away with his 500 pixels
"min 500x500 px. For best results, add photos that are at least 2,000 px wide and no wider than 2:1 ratio."
_ See the bottom of the URL referenced from _https://support.google.com/business/answer/3038221
This is what Google recommends for their my business which must also be approved and you should have no less than 10 photographs of relevant pictures regarding what your company does and especially of your business.
more helpful hints
https://www.google.com/business/befound.html
Sincerely,
Thomas
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
We Are An SEO Company - Why Won't Google Believe Us?!?!
Hi All, We are an SEO company based in Brisbane Australia. We help lots of clients, most of which are now on page #1 for the majority of their keywords. Except for 1: US! Organically we float between page #2-3 for the term "seo brisbane" and page #1-2 for the term "search engine optimisation brisbane" However, when it comes to the local pack we are nowhere to be found. Not only are we not in the top 3, but when you click "more places" to see how far out of the local pack we are, we are not there at all!! For whatever reason, we can't get google to believe that we really are a SEO supplier. I'm embarrassed to have to ask, but we just can't seem to work out why. Would anyone have any ideas? We know that our current website is letting us down and are 90% of the way through the build of a new one and we are confident that will help with our organic rankings but when it comes to why we are not showing at all in local results, I am at a loss. Has anyone got any advice or troubleshooting they could help with ?
Local Listings | | timcbambrick0 -
Google my business : Multiple businesses operating from the same location.
After multiple phone calls with Google My Business help, I'm still completely stumped! I need to set up Google my business pages for 5 business', however, each of these companies work in the same office - so the location used on Google my business would be the same. I want to know if this is possible? Surely there's ways to do it, especially since the increase of hot-desking and shared offices! Thanks
Local Listings | | sophiecrosby970 -
Multiple google places listing
can i submit few map listings in different address from my same user and on the same IP etc
Local Listings | | SEOLocal920 -
For Google's Structured Data, should I change my listings from Product schema to Local Business schema?
I was reading Google's Structured Data spec, and I'm considering changing the schema of our listing pages from the Product schema to the Local Business schema. Is this a good idea? To give you a little more info, the pages that I'm classifying are listings for physical spaces that our website rents out for activities, such as meetings. Here's an example of a listing: https://www.peerspace.com/pages/listings/550ddcde2f352d0800fc186b Our goal is to add the proper schema.org tags to the page so that our spaces show up in local searches, such as "meeting space in San Francisco." The problem is that when we add location microdata (addressLocality, addressRegion, etc.) to our current "Product" schema, Google tells us that "Products" can't have a location. However, we aren't quite a "Local Business" either, since we don't publicly share our space's street addresses—only the space's neighborhood/city/state for privacy reasons. As a result, we get an error from Google's Structured Data Tool as a "Local Business" page because "streetAddress" is required for Local Businesses. Should we switch to the Local Business schema anyway, even though we get structured data errors for streetAddress? Or is it better not to include the location information in the microdata so that we don't have errors? Does Google penalize you for incomplete tags? Any input is appreciated!
Local Listings | | stuartstein0 -
Why would a website link disappear from a Google Place listing?
Hi, a local non-profit recently re-branded their name from MacDonald Center to Maybelle Center. When they updated their business information their website link disappeared. They've updated from within and dashboard to no avail. We've requested edits/updates via Google Map maker but it says Denied. Here's a URL for the SERP result. Note the button for "website" would normally appear by the button for "directions" https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=maybelle center portland&oq=maybelle center portland&aqs=chrome..69i57j69i59j69i61.4316j0j7
Local Listings | | Flock.Media
Can someone please explain why this is happening and how we can fix it? They are a great community organization who's about to receive some media coverage and we'd really appreciate it if users hearing about the group be able to easily access their new website.
They are aware of their duplicate listings but, typical of non-profits, have limited time and funds so are prioritizing to address more urgent issues first. However, I don't believe duplicate listings would cause such an issue but please let me know if I'm wrong here
0 -
1 company, 2 shop locations, 3 Google+ pages - help!
Hello, I work for a furniture retailer and I'm doing an audit of our digital presence and need a hand with our G+ pages. Thanks for reading! We are one company but with two shops, located about 10 miles apart. One shop has been established over 10 years, the other is roughly a year old. The shops are called: 'Our Company' and 'Our Company, Second Location' Each shop has its own website (which is confusing and we'll hopefully shortly revert back to just one) We currently have three Google+ profiles: the first G+ was set up a number of years ago and was set up as a personal page, not a business and it links to both shop's websites. The other two G+ pages appear to have been created when we created a Google Local listing for each shop. My questions are: What is the best tool to handle all this info across the web? Bright Local looks good. Should I junk the original G+ profile? If I do, how will I know I won't remove any important stuff from Google? Should I keep 2 G+ profiles, one for each store or have 1 G+ profile and put both store's details in there. Or should I have 3 G+ profiles: 1 for our company name, and 1 for each of our 2 locations? When I search for 'Our Company', I only ever get our original company to show in the Google Local listing on the right hand side of search results. Our second shop is shown in 'People also search for'. Is this the best I can hope for? Is there any way to control this? Both of the G+ profiles that are linked to our Google Local listings have the original G+ URL. Should I customise this and if so, are there any naming conventions I should follow? What should we do with the (2?) G+ profiles for each shop? Both have currently got no content on them. Thanks in advance for any tips and advice.
Local Listings | | Bee1590 -
Is the new local 3-pack the death of Google+ as factor?
So now we have the new 3-pack local results, which obviously cut the listings Google+ link from the results. What I find strange is that is now even when searching the business name alone, there is no sign of the associated Google+ page in the results. I still get other local third party listings like Facebook, Yellowpages, and Yelp – but no link anywhere for the Google+ page. I noticed this today when I wanted to verify something on a client’s page. There was nothing I could do search wise to bring up this business Google+ page. I finally got it by clicking the link through Moz local. After exploring this with some other clients, when I do get a Google+ page in the search results some have produced a 500 error when clicked on. If Google wasn’t killing off Google+, why would they completely omit the pages from their own search results? Another extremely strange thing, the majority of my clients are independent local businesses inside a large national company. Their Google+ listings have always been managed corporately using a bulk listing feed. We could never gain access to these pages and would always manage our listings to match that of the corp. controlled page. Well the last week of July they announced they were giving us the option to take control of the page. This happened with two different companies, MAJOR national competitors in the same industry, within a couple days of each other. They now treat it just like another version of social media, instead of a major factor within search. I find it hard to believe that something isn’t going on…
Local Listings | | masonrj0 -
How does google choose the local searches?
In a larger city (london for example) when there are dozens of one specific industry, how does Google choose who to show in their local results? For example if I type "solicitor london" it shows me 7 local results, but I know there are far more than 7 solicitors in London. Do they change as frequently as the rest of the serps or is there something you can do to ensure you get in that local search? Added to this, does being part of a chain/franchise make a difference? Help/thoughts/advice would be appreciated.
Local Listings | | Gordon_Hall0