Transitioning to from Brick and Mortar to Service Area Best Practices
-
Hi. I am a solo practitioner in a healthcare field. I have had a traditional office for 4 years but have been working virtually since March 2020 . I have decided to give up my office space completely and make an attempt at running my practice virtually. Can anyone share the best practices for making this transition from an SEO perspective?
I currently rank between 2nd to 4th for most of my local keywords (so, in the GMB 3-pack). I will be competing against brick and mortar businesses. Is it even realistic to think I can hang onto my current rankings?
I have researched virtual addresses and ruled them out. I have considered searching for someone in my industry and/or a landlord who will accept a small fee in exchange for allowing me to use their address on my website and in GMB, but I'm unsure about this as it seems like a rather unstable arrangement and the shared office space aspect may present a problem with google
As of now my plan is to change my address in GMB to my home address, which I will hide, and remove the street address from my website, but maintain the rest of the NAP. I will then create targeted pages for the three primary counties I serve. I have also decided to advertise a limited number of home visit options for clients in my home county in order to maintain an in-person component to the business.
Does anyone have any suggestions to improve upon this course of action?
As for my current local citations, should I just leave them as is (with outdated address), attempt to remove the street address but retain the rest of the NAP, or something else?
Any feedback is appreciated.
-
@custardextract Very helpful details. So, if you believe you will permanently transition to a virtual home office but will be seeing some clients face-to-face, then, yes, you will need to update all of your citations to reflect your new location. So long as you are still going to see some clients in person, you should be able to continue having a GMB listing, but you will certainly want to clean up your whole set of listings so that Google and, more importantly, clients, are not confused by conflicting data about where you are and how you operate. You should be prepared for the changes you have to make to impact your rankings, given the change in location.
-
@miriamellis Thank you, Miriam. I'm not yet sure what I will do after COVID. My practice is such that I could continue to work online permanently, but it will depend on whether I can make the SEO work for that. So, for the sake of this discussion let's assume that I plan to stay online permanently. If that happens, I plan to make a limited number of house calls so that my business will retain a face-to-face component to comply with GMB SAB guidelines.
-
@custardextract Your scenario is an important one, and I apologize that haven't receive a quicker response. I have one core question for you: if COVID ends, do you plan to resume seeing patients in-person? Or, is your medical specialty such that it is possible and is it your plan to permanently conduct all of your consultations remotely? And, related, if you did resume seeing patients in person, would you re-rent a new office or would you see patients at your house or make house calls?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
We're merging 2 separate websites into 1 but need to ideally rank service pages for both locations
I have a dilemma, we're merging 2 websites, one an Australian branch and one a UK one. We've decided to have a UK page and a AUS page so agency.site/uk/ agency.site/aus/ but what is the best tactic for the service pages? ideally, we'd like a web-design service page to rank in Australia and the UK but not sure if this is actually possible, or whether to duplicate the pages and localise them i.e. /web-design-leeds/ and /web-design-melbourne/ What's everyone's thoughts on this? localised landing pages with some duplicate content or one master page with both locations mentioned? Thanks!
Local SEO | | Unbranded_Lee1 -
The best link building tactics for small business' which don't include asking for links or guest blogging?
M clients are two estate agents, a photography studio, and a drainage company if that helps!
Local SEO | | sophiecrosby971 -
Community Discussion: When The 'Coupon Drawer' Is More Influential Than Your Best Friend ...
Howdy To Our Super Community! When I was a kid, I was always fascinated by ladies who spent hours combing through newspapers and mailers, clipping coupons to put in a coupon drawer for future shopping excursions. It seemed like a lot of trouble to go to in order to save a a few bucks, especially given that I grew up in an era that still boasted a pretty stable middle class, but, it turns out, those ladies of yore were really onto something. A recent survey by Bazaarvoice and CMO Council found that coupons and discounts drive way more return/loyalty business amongst modern shoppers than any other factor, including recommendations from family and friends and paid advertising. Another survey by ROTH and Research Now discovered that 70% of millennial moms sought and downloaded mobile coupons while doing their shopping chores. There are a couple of facets of these findings that should interest any e-commerce business or local retailer. We've learned from a variety of studies that it can cost up to 7x more to earn a new customer than to retain an existing one, making loyalty programs smart business. Meanwhile, publications like the Wall Street Journal have made it clear that, in the U.S., the middle class is no longer the majority. These two factors seem to lend themselves to an important discussion for our community here at Moz, and in the marketing world at large. What is driving 70% of young mothers to use mobile coupons, as per the above study? Is it tight budgets, the love of a deal, pride in outsmarting 'the system' with a little extra effort? Is your company using coupons? Which ones have you seen convert most highly? Is there some element to them you've discovered to be a real winner? Interestingly, price is repeatedly cited as a minor factor in customer complaints, and yet, I've personally seen discounts/sales drive business like mad in both e-commerce and retail settings. Just how powerful is the love a deal? I would love it if you'd contribute your coupon/discount savvy to a discussion here, to help our community better latch onto this massively powerful influence. What are your thoughts and first-hand experiences?
Local SEO | | MiriamEllis2 -
Find high DA link opportunities in your local area
Hi, part of my link building strategy is ideally going to be from outreach to local businesses. I run a local service business operating in multiple locations (with no physical base). I have created local landing pages on which I'm showcasing local businesses and photographers (relevant not in terms of industry but location). Its my intention to show off their business as best I can, then get in touch to say "hey, we love what you're doing with X product/service, check out our site here [link]. We'd love it if you could link to us etc etc". Assuming that this is a valid strategy, what is the best way to find locally relevant sites with the highest domain authority?
Local SEO | | Cleanily0 -
Best Practice For Multisite Targeting Different States With Same Content
I am auditing a Joomla website that uses the MightySites component to create multiple versions of the same site for different state/province areas. For example, the site structure looks something like: example.com/fl/
Local SEO | | MatShepSEO
example.com/mn/
example.com/ny/
example.com/wa/ etc. Each of the state home pages are largely identical and much of the content within each state sub-folder is a copy of the original content on the main example.com site, with minor changes here and there. The client is a national organization and needs to keep this structure to allow each state to be able to edit and change their own content, though as far as I can see content doesn't actually vary much. What's best practice here in reducing duplicate content issues? We can't use hreflang as it is all within one country (although it does also provide two different language versions of content, for which I will use hreflang.) Should we just canonical everything back to the corresponding pages on the example.com site? Any thoughts or recommendations much appreciated.0 -
What is the best SEO tool for tracking local rankings
Hi Can anyone recommend what they think the best tool is to track local rankings. I want to manage several small businesses' visibility and I am not sure which one is the best. I have been told that "Bright local" and "SEO PowerSuite" are the best in the business. Is that true? or is there something better out there Thanks
Local SEO | | coolhandluc0 -
How to find best local websites?
For example, I'd like to type in a zipcode and get the highest ranking websites by DA/whatever metric the software uses, within a 25 mile radius? Does that type of service exist? I'm looking to build up our local links, but most of the websites have extremely low authority. I'm trying to find some good ones without having to manually check each one. Thanks, Ruben
Local SEO | | KempRugeLawGroup1 -
Rank not improving despite best practises
Hi there, I have a photobooth hire company in and have been working on getting our site onto the top page for keywords relating to our service and location for almost a year now, but am really struggling to see rank improvement despite my best efforts. After a major penguin update back in mid 2014 I noticed that due to some bad practises from a company that we previously hired, our rank began to plummet. So in the aftermath of that, I found myself having to clean up and disavow a lot of spammy and broken links. This was back towards August last year and despite trying to "clean the slate" and continue to build better backlinks (mostly through reputable directories) I'm still getting little to know rank increases. Is there a possibility that the site is still being black listed by Google in some way and thus all my best practises for the last 6 months haven't really helped at all? Thanks
Local SEO | | 16seo0