Solved Having issues generating Pdf reports

[TriforceMedia]

I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.

[HayleyBowyer]

@ericfish I’m sorry to hear this! Our teams were hard at work on a fix and all issues have been resolved.

In the future, you can check our Moz Status page for outages and other scheduled maintenance: https://moz.com/help/status

[HayleyBowyer]

@triforcemedia

There were some issues with PDF reports earlier this month, but all issues have been resolved!

Hopefully you were able to get what you need!

In the future, you can check our Moz Status page for outages and other scheduled maintenance: https://moz.com/help/status

[EricFish]

@triforcemedia

I've been having the same issue for about two weeks now. I have emailed MOZ on multiple occasions and they have confirmed that the PDF reports are broken and they are frantically working on it.

I have tried multiple browsers on multiple devices and I cannot generate PDF reports on any of them. For such a core feature to be broken for such as long time is completely baffling and unacceptable.

The PDF reports are a key feature of my daily workflow and I send these to our clients on a daily basis. The fact that I have not been able to generate client reports for two weeks is beyond belief and is making me look bad.

I also think it's absurd that MOZ has not proactively reached out to their subscribers to let them know about this issue and to please be patient while we resolve the issue. It's like they're hiding and hoping nobody will notice.

If this issue doesn't get resolved soon, I will have no choice to look elsewhere for my SEO software.

Eric

[alexandraparsons]

Same issue here!

[alexandraparsons]

Same issue here!

[Globalia]

@triforcemedia same thing here !