Has anyone had any success when requesting help from Bing?
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For the past month I have been struggling to resolve a problem with an increasing number of 404 crawl errors in Bing. (Only Bing reports these error, not Google and not Moz.) I did receive email from them requesting a server log (which I have now sent 5 times.) Their response, please send a server log. The last email I sent (6/21) explained there should be server log attached, if they did not get it, not why not? Do they have a restriction on file size? What other compression types do they accept? It has been very frustrating to deal with them and all of their responses are between 9 PM and midnight. Almost a week later, no reply.
Any suggestions how I can get out of this seemingly endless loop and get a helpful response during normal business hours (PDT)?
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When I've tweeted with Duane Forrester in the past about communicating with Bing, he's said to use this URL https://support.discoverbing.com/eform.aspx?productKey=bingwebmaster&ct=eformts&scrx=1. I'm guessing you used that, but putting it out there just in case you had tried a different method.
Also, hello to the (almost) Central Coast! I grew up in Santa Maria, and have fond memories of the Mid-State Fair. Headed back that way next month for my high school reunion and to fill up on strawberries and tri-tip.
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