Why is the login button on moz.com timing out for too many resirects on safari?
-
On safari, when I click on "login" from moz.com, I quickly get a message saying safari can't open the page because of too many redirects.
Firefox works fine. What gives?
-
the /logout worked. It should be fixed though.
-
I posted the response above around 10 am. So now I'm back at around 2 pm and I'm logged out. Why? Why the rush to kick me off this site?
-
I know it's not an intentional error and I'm sure the Moz team are working hard to fix this.
The cookie error is not intentional but the timeout is intentional. Why not increase the timeout period or remove the timeout until the cookie defect is isolated and fixed?
-
I did receive the following response :
" So far we are only able to isolate this to a corrupt cookies issue. You will want to try clearing your cache/cookies in your web browser to see if it will work."
I know it's not an intentional error and I'm sure the Moz team are working hard to fix this.
-
Chris is correct, if you log out and then log back in, that should fix the problem for that session. That said, why does the system need to log us out so quickly? Why can't we stay logged in for a full day? Or better yet, why can't we stay logged in until we log out?
Best,
Christopher -
Its a bit of an error unfortunatly. Go to www.moz.com/logout (or simple type /logout) then log back in and it will fix it.
You can also drop help@moz.com an email and they can help worse case more info for them to work on. I believe its an issue with the cookies.
In short: you're logged in even though it doesn't look like it, so log out then log in again!
Hope it helps.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to set up Goals/Conversions in Google Analytics with Moz
With my new Moz account, how would I go about setting up a useful Goal/Conversion on Google Analytics?
Moz Pro | | Brandon320 -
Moz can't see my link from an external site
Hi, I'm hoping someone can shed some light on this. I've had a followed link created from http://www.dubaisharks.com/ pointing to my website - http://www.yallarugby.com but in the reports it doesn't show that there is a link coming fro this website. The link has been active for a few months now, but still no record of it. Any ideas?
Moz Pro | | SeoSheikh0 -
How do I know which keywords to track in my MOZ Campaigns?
Good morning Mozzers from the London, England. This may be a silly question to many of the community, but here goes "How do I know which keywords to track in my MOZ campaigns?" I work in the gyms section in the UK and am tracking keywords like "Gyms in Liverpool" or "Manchester gyms" which send me some traffic. I can see search terms like the above do send me traffic from Google's Webmaster Tools, but obviously this tool won't highlight the keyword opportunities I am missing out on because I currently don't rank. Any guidance on this dilemma would be hugely appreciated, Kindest regards Ben
Moz Pro | | Bendall0 -
Moz Website Grader Export Omits Check Graphics
So, I love the Grader, but when I export to PDF the pretty little graphics go away. Is this correctable?
Moz Pro | | ClickMonsterIM0 -
Understanding how moz grades webpage and Keyword stuffing
Hi friends i have few questions about how moz ranks webpage. I just started so i looked only on front page of my website And i have grade A and few problems 1. Keyword stuffing. I can not understand how moz page grade tool runks page? does it looks source and counts all keywords? I have menu with 46 countries in which have keyword like "Freight forwarding - England" and so on. May be this is the problem? because if i search in chrome i just see 9 keywords but in source 100. But removing menu does not reduce number of keywords. So i can not understand what should i remove. An we made these pages for adwords campaign us landing pages for targeted keywords. The keyword is : Kravu pārvadājumi (freight forwarding) 2. On page grade shows i have too many links on page like 103. Does it count menus? Is it so bad? 3. what moz crawls for links, Google or my page? because i see duplicated content like vervo.lv and vervo.lv/lv. But if you try to write vervo.lv/lv it redirects to vervo.lv so how it is possible to resolve? What Should i do else if redirect does not help. on the moment page have 3 languages and main language is Latvian, webpage: http://vervo.lv/ Thanks for help.
Moz Pro | | vervo0 -
Can I create a sterile SEOmoz login for a new SEO guy in my company?
We have just hired a new SEO guy and he wants to know what tools we have for link analysis. I would like for him to be able to use my SEOmoz tools, but i do not want him to have access to payment, billing, changes to the account, etc. Is this currently possible?
Moz Pro | | retinax0 -
Moz's customer service. Is this normal?
A few days ago I noticed an issue with the on-page optimizer, when I couldn't find a solution, or even any mention of the problem in the forum I posted a ticket at the help desk.
Moz Pro | | Abidos
After ten hours I got a generic reply that didn't answer my ticket so I posted saying so.
After two days of not getting any reaction I looked through the forums again, this time searching for reactions about Moz's help desk. I found the post saying that sometimes the mail with a reply isn't received correctly so I went to the page of the ticket.
Here I saw that not only didn't I get an answer but my issue had been marked as solved, even though my last message clearly stated that it wasn't. This was three days ago. So my question is, is this how Moz usually treats it's clients? I'm new and my free trial is about to expire. At this point Moz should be impressing me with their great tools and services, convincing me it's worth my money. If I can barely get their attention now I don't expect it to change once I have payed them.0 -
Crawl reports, date/time error found
Hello! I need to filter out the crawl errors found before a certain date/time. I find the date and time the errors were discovered to be the same. It looks more like the time the report was generated. Fix?
Moz Pro | | AJPro0
