How do I stop these duplicate reports being emailed?
-
It used to be that I received just one weekly report per campaign when using MozPro.
Over the last couple of weeks/month (since creating MozAnalytics reports) I've started to receive 2 reports for the same campaign...with no different whatsoever, apart from the time that they have been sent.
I've been back into the old MozPro campaigns and deleted any automated reports that were being generated there, and so now I should have just one weekly MozAnalytics report from each campaign.
Has anyone had this problem before and do they know how to fix it? Getting really annoying, especially with 13 campaigns resulting in 26 emails!
Thanks
-
Anytime!
Cheers
-
Looks like the issues have been sorted, received a number of reports this morning, and each has only come through once.
Fingers crossed it's been sorted and it won't start happening again!
Thanks again David
-
It appears this is not a bug but how our reports are generated if data from other sources are delayed which in this case you will want to use the report from the 2nd copy that was sent as it will contain updated traffic data. So only if certain data is updated later, an updated report will be generated. Currently we are experiencing issues with Google with some traffic data taking a while to import so as long as your weekly data is updated at the same time, you will only see one report.
Hope this helps!
-
Great news, thanks for your help David. Look forward to your response.
-
I found that one and a few others were definitely sent twice from our system. I will have our engineers take a look and will let you know what I find out. I should have a response within 24 hours!
-
The most recent duplicate report I have been sent was earlier today was from campaign Carrylift Group and the subject of the email was: Your weekly custom report for Carrylift Group is ready!
I received one of the reports at 3:44am and the other (exact same report) at 9:49am GMT.
-
I will just need an example of the last campaign that send two emails and what was the subject of the email?
-
Hi David
It's all active campaigns listed under this account (bricktech). Can you grab the list using the account name, or do need me to list them all?
Thanks
-
What is the campaign name(s) that are sending two reports?
-
I still want the weekly reports, but only want one of them.
At the minute I'm receiving the same report twice for one campaign.
I've only got one custom report set up that is set to automatically send me crawl/rankings once a week, but each week I'm receiving the same report twice and can't see why.
-
Hello!
If you have custom reports configured and no longer need the weekly updates for the standard crawl/ranking updates you can disable notifications within the campaign settings in the email notification tab.
Here is a screenshot: http://static.seomoz.org/uploads/email-notifications.jpg
Hope this helps!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved Having issues generating Pdf reports
I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.
Product Support | | TriforceMedia
b704ec57-5b3a-491d-9433-47576466ef20-image.png0 -
Duplicate Content on a page that isn't duplicate?
So, I've been working on a site for a while, and they recently had one of their blog posts marked as "duplicate content" on Moz Pro: https://ashlandbreastpumps.com/blog/breast-milk-storage-guidelines/ Reviewing this post, there's nothing here to suggest that it should be considered duplicate. Link is marked canonical, there are no weird domain shenanigans to cause confusion, the content is distinct, and there's a lot of content there that prevents it from being overcome by coding white noise (So "more content" wouldn't be a solution here). So I'm trying to figure out why this particular post was flagged. Did Moz Pro make a mistake?
Product Support | | YYSeanBrady0 -
MOZ not accepting our recent changes it still showing us old Crawl Diagnostics report
Hi, 507 Temporary Redirect We made changes for 302 redirects which are listed in crawl diagnostics report. Now "Compare" and "Wishlist" links are already removed from our source code. All required changes are made but still your report listed Compare and wishlist links. We made changes on Friday (14/8/2015) and waiting for new updated report. Link: http://www.stopwobble.com/ Please let us know what is the exact issue. So that we can fix it.
Product Support | | torbett0 -
Why is Moz Crawl Diagnostics labelling pages as duplicate when they appear to be different?
Moz Crawl Diagnostics is flagging some pages on the Doorfit website as duplicate, yet the page content is completely different and not identical. Example. Page: http://www.doorfit.co.uk/locks-security/secondary-security Duplicate: http://www.doorfit.co.uk/seals-and-sealants?cat=279 Does anybody have any suggestions as to why this might be the case? Thanks
Product Support | | A_Q0 -
Historical ranking report - missing data from before 22 April 2013
Hi. I've pulled a historical ranking report but there is missing data for my site for Google US pre 22nd April 2013. Google UK ranking data is available and so is competitor data. Any ideas?
Product Support | | TranslateMediaLtd0 -
Moz Pro Reports - Can I create Monthly client reports?
I am just trying to work out if I am able to create monthly SEO reports? I see that when setting up a custom report in my campaigns, i can get it to run daily, weekly or monthly. But i'm just double checking that if i set the reports to run monthly, its going to collect all of the data from that full month, not just grab the data from the most recent week? Thanks
Product Support | | SWD.Advertising0 -
Reports?
Is anyone else missing March 2014 monthly reports? Also, I didn't find a "contact us" email in footer or header nav of site. Is there a simple support email I can just send this question to? Thanks anyone in advance.
Product Support | | colejolley0 -
Why is my dashboard reports not updating???
Hi, Can someone from Moz Team help me out. I just checked my campaigns and they are stuck to Dec 2-8 data. It's already February LOL.
Product Support | | en-gageinc0