Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Help article / Knowledge base SEO consideration
-
Hi everyone,
I am in the process of building the knowledge base for our SaaS product and I am afraid it could impact us negatively on the SEO side because of:
- Thin content on pages containing short answers to specific questions
- Keyword cannibalisation between some of our blog articles and the knowledge base articles
I didn't find much on the impact of knowledge bases on SEO when I searched on Google. So I'm hoping we can use this thread to share a few thoughts and best practices on this topic.
Below is a bit more details on the issues I face, any tips on how to address them would be most welcome.
1. Thin content:
Some articles will have thin content by design: the H1 will be a specific question and there will be only 2 or 3 lines of text answering it in the article.
I think creating a dedicated article per question is better than grouping 20 questions on one article from a UX point of view, because this will enable us to direct users more quickly to the answer when they use the live search function inside the software (help widget) or on the knowledge base (saves them the need to scrolling a long article to find the answer).
Now the issue is that this will result in lots of pages with thin content.
A workaround could be to have both a detailed FAQ style page with all the questions and answers, and individual articles for each question on top of that. The FAQ style page could be indexed in Google while the individual articles would have either a noIndex directive or a rel canonical to the FAQ style page.
Have any of you faced similar issues when setting-up your knowledge base? Which approach would you recommend?
2.Keyword cannibalisation:
There will be, to some extend, a level of keyword cannibalisation between our blog articles (which rank well) and some of the knowledge base articles.
While we want both types of articles to appear in search, we don't want the "How to do XYZ" blog article containing practical tips to compete with the "How to do XYZ in the software" knowledge base article.
Do you have any advice on how to achieve that?
Having a specific Schema.org (or equivalent) type of markup to differentiate between the 2 types of articles would have been ideal but I couldn't find anything relating to help articles specifically when I searched.
-
Hi Guillaume
I would use the questions / answers you have as a chance to build out robust help and support sections for your products. Not only will this help you from a search standpoint with long tail queries, but it will also help you from a user standpoint as they will have a point of reference to help them with issues, answer questions as they decide if they want to buy your product, and also help with brand equity as you build more content that details answers more. What I would suggest, pay attention to the following:
- What questions are users asking?
- What issues are they having most with your product?
- How does your product compare against other products in the industry?
- What does yours do that competitor products don't?
- What new features are you adding?
- Are there any features that are underutilized by users?
- Are there any integrations you may have?
- What's the history of the product?
- What are competitors doing from a promotion standpoint that you're not?
When it comes to keyword cannibalization, that's not an issue. Two different pages can overlap in keywords so long as those pages have unique content regarding a particular keyword. To me, the two examples you listed above are two different ideas, as long as the general idea is different than the software idea and contains different steps.
What matters is that each page has it's own unique topic to the keyword and does not share content with another page. You'll find that as you are focused on a particular industry and product, that these things happen, but it's relatively easy to keep pages specific to an idea regarding a keyword. Also look for opportunities to repurpose content:
- Images
- Video
- Articles
- Gated content
- Etc.
Opportunities are limitless when it comes to content, even for a boring industry. It just takes time and digging. Let me know if this helps and if this answers your question. You have more than enough to make robust pages of content, and should have no idea to nodinex or canonicalize pages to one general FAQ page. Build more content, internally link in a smart way, and keep your eyes / ears peeled.
Good luck!
Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Looking for opinions on structuring meta title tags/page title/menu title/H1
Hi everyone I am hoping a few of you can share your opinions. I have been having conversations (okay, healthy debates) about how to write/structure meta title tag and how to compliment them with the H1, page title, menu name. To help explain the thought processes I will use a pretend keyword. How about "screwdriver". Case: (I made this up) we are redesigning a website for a construction tools manufacturing company (pretend name: ABC Tools) targeting OEMs who are interested in purchasing large quantities of tools. The product categories (to become main menu items) are Screwdrivers, Nails, Drills, and Hammers. (bear with me .... this is just an example I am making up on the fly) K. Circling back to screwdrivers - let's say we have one landing page (a primary category page and in the main menu) listing products and great details about screwdrivers. Focus keywords are screwdriver manufacturer, screwdriver supplier, construction screwdrivers Below are questions being debated. If you are willing ... how would you address these questions? And, can you explain WHY? QUESTION ONE: How would you structure the meta title tag (feel free to write one of your own) Screwdriver Manufacturer - Construction Screwdriver | ABC Tools ABC Tools - US-based Screwdriver Manufacturer Supplier Near You High-Quality Screwdrivers for Construction with ABC Tools QUESTION TWO: how would you write the H1 on the page? Would it match the meta tag? OR, would you write something different using the primary keyword? QUESTION THREE Remembering this is not a blog post ... it is a primary landing page linked to the main navigation. What would the menu title be? (remember the product categories above are how the main menu items are bucketed) Screwdrivers Screwdriver Manufacturer Typically in WordPress, the H1 and the menu title is auto-populated using the page title (not the title tag)... So, if we use Screwdrivers as the page title but we want the H1 to match the meta title tag, would we manually change the H1? Or, have the page title and title tag match, but manually change the menu item?
Intermediate & Advanced SEO | | Brenda.Haines1 -
Disallow: /jobs/? is this stopping the SERPs from indexing job posts
Hi,
Intermediate & Advanced SEO | | JamesHancocks1
I was wondering what this would be used for as it's in the Robots.exe of a recruitment agency website that posts jobs. Should it be removed? Disallow: /jobs/?
Disallow: /jobs/page/*/ Thanks in advance.
James0 -
[Very Urgent] More 100 "/search/adult-site-keywords" Crawl errors under Search Console
I just opened my G Search Console and was shocked to see more than 150 Not Found errors under Crawl errors. Mine is a Wordpress site (it's consistently updated too): Here's how they show up: Example 1: URL: www.example.com/search/adult-site-keyword/page2.html/feed/rss2 Linked From: http://an-adult-image-hosting.com/search/adult-site-keyword/page2.html Example 2 (this surprised me the most when I looked at the linked from data): URL: www.example.com/search/adult-site-keyword-2.html/page/3/ Linked From: www.example.com/search/adult-site-keyword-2.html/page/2/ (this is showing as if it's from our own site) http://a-spammy-adult-site.com/search/adult-site-keyword-2.html Example 3: URL: www.example.com/search/adult-site-keyword-3.html Linked From: http://an-adult-image-hosting.com/search/adult-site-keyword-3.html How do I address this issue?
Intermediate & Advanced SEO | | rmehta10 -
Would changing the file name of an image (not the alt attribute) have an effect of on seo / ranking of that image and thus the site?
Would changing the file name of image, not the alt attribute nor the image itself (so it would be exactly the same but just a name change) have any effect on : a) A sites seo ranking b) the individual images seo ranking (although i guess if b) would be true it would have an effect on a) although potentially small.) This is the sort of change i would be thinking of making :  changed to 
Intermediate & Advanced SEO | | Sam-P0 -
How important is the optional <priority>tag in an XML sitemap of your website? Can this help search engines understand the hierarchy of a website?</priority>
Can the <priority>tag be used to tell search engines the hierarchy of a site or should it be used to let search engines know which priority to we want pages to be indexed in?</priority>
Intermediate & Advanced SEO | | mycity4kids0 -
What should I cover in a SEO proposal ?
What should I cover in a SEO proposal? Is there any sample SEO Proposal template in SEOMoz?
Intermediate & Advanced SEO | | kashyaplakkad1 -
Is DOCTYPE important for SEO?
Hello fellow Mozzers. I am just having a brief look at a potential clients website before speaking to them tomorrow and whilst looking at the source I noticed that they don't appear to have a clear definition for their Doctype. All the have at the top of each page is I have to admit that Doctypes aren't my strong point but I know that they are normally slightly more descriptive than this. Can this have any effect on rankings? or is this just an issue for W3C validation? Thanks 🙂
Intermediate & Advanced SEO | | AdeLewis0 -
Posing QU's on Google Variables "aclk", "gclid" "cd", "/aclk" "/search", "/url" etc
I've been doing a bit of stats research prompted by read the recent ranking blog http://www.seomoz.org/blog/gettings-rankings-into-ga-using-custom-variables There are a few things that have come up in my research that I'd like to clear up. The below analysis has been done on my "conversions". 1/. What does "/aclk" mean in the Referrer URL? I have noticed a strong correlation between this and "gclid" in the landing page variable. Does it mean "ad click" ?? Although they seem to "closely" correlate they don't exactly, so when I have /aclk in the referrer Url MOSTLY I have gclid in the landing page URL. BUT not always, and the same applies vice versa. It's pretty vital that I know what is the best way to monitor adwords PPC, so what is the best variable to go on? - Currently I am using "gclid", but I have about 25% extra referral URL's with /aclk in that dont have "gclid" in - so am I underestimating my number of PPC conversions? 2/. The use of the variable "cd" is great, but it is not always present. I have noticed that 99% of my google "Referrer URL's" either start with:
Intermediate & Advanced SEO | | James77
/aclk - No cd value
/search - No cd value
/url - Always contains the cd variable. What do I make of this?? Thanks for the help in advance!0