Locked out of YP listing?

[irapasternack]

I'm working on a listings project for a client that has a well established  business. Overall we are in great shape, but we've hit a snag with the YP (yellowpages.com) listing. We are not able to access or claim the listing to update it. Customer service claims to have no way to allow us access without the original email address that some former employee must have used to set up the listing. They are telling us the only option is to mark the listing as closed, and start fresh. This would lose us some reviews, although those are pretty old and were imported from Citysearch, so it would not be a huge loss.

Has anyone else ran into a similar issue with YP when trying to manually manage their listing? Any suggestions to overcome this problem?

[MiriamEllis]

Hi Ira,

Yes, I think if you can go through a service that manages YP listings, it might be worth it. I see you've started a new thread about Synup. Popping over there.

[irapasternack]

Thanks. The other option I'm considering is signing them up with Yext or Synup, which in theory would get us access. Any thoughts on either of those?

[MiriamEllis]

Hey Ira,

I agree with Kevin, given that it sounds like you've run out of options with YP's customer support. Just be sure you do close out the old listing and don't end up with duplicates. It's kind of odd that YP says they will close a listing, but won't let you reclaim it. Strange policy.

I wish YP was a Moz Local partner so that we could surface and manage the listing for you, but they're not in our network

Sorry there's not a better solution for you here.

[KevnJr]

Ira.

Yes, YP and several other directory sites are very difficult to work with. Since your reviews come from Citysearch, I would start over.

KJr