Moz having a few issues with their site?
-
I've seemed to have a load of issues as of late. Just small graphical things but still enough to make me concerned.
1. https://moz.com/community/users/4207879 being noindex (however it seems to other users an external tools work) (image proof: https://i.gyazo.com/2e77c94ffd068718e9e149e8afef1e44.png )
2. No mozpoints: https://gyazo.com/9e0777af3ebbdb6ad58a395bafe28a52
3. I'm a staff member? https://i.gyazo.com/5d7b156c13fa1d0bb6c2e0af3467423f.png
4. Trying to respond when logged out: https://i.gyazo.com/9f5fe8efd372920391a9a54178561e0b.png (not really a bug, however could be a better experience)
These have all been sent via support, just wondered if it was just me having issues?
Seems i'm staff on this one too: https://i.gyazo.com/6f1bc6372180f4f9f1cb1c7d6f6d941c.png
-
Honestly i've been a bit inactive at the minute, however from what I can see the mozpoints is working fine. I do only see the staff badge when i'm logged in.
-
UPDATE: We are able to see the staff badge when logged into your account on certain pages. Hopefully, will help fix this bug! We are not seeing any of the other issues you mentioned, though... are you still experiencing those or have they resolved? And, just to be clear, we can only see the staff badge when we log into your account. You can't see it when logged out, correct?
-
Thanks for the update, Kristen! And guess what? I just checked again, and can reproduce this issue when logged in as you. (I couldn't the other day.) The same goes for seeing the staff badge when logged in as Thomas. So, thanks for your understanding. We should be able to make some progress now.
-
Hi Thomas,
We have been unable to reproduce these bugs on our end. Have you noticed any pattern to when/where you see them? And do you recall when the last time you experienced them was? Any additional information you are able to provide would be very helpful.
Thanks!
Christy
PS - I totally agree with you that the UX when logged out could be better -- same goes for the UX when logged in. We are working on it, I assure you, and appreciate both your feedback and your patience.
-
Hi Kristen,
Do you mean that the staff badge was showing on some pages and not on others? Is there any kind of pattern you are seeing as to when the badge appears and when it doesn't? (For instance, does it only appear in a certain browser?) BTW, I'm not currently seeing this issue with your account. When was the last time you noticed this oddity?Thanks so much for letting us know about this! We're so sorry about
Thanks so much for letting us know about this issue! We're so sorry about it. Unfortunately, we have not turned up any clues pointing towards what could be causing this, as we cannot reproduce it on our end. (But that also means that the issue appears to have resolved itself.) Any additional details/documentation you can provide is much appreciated!
Cheers,
Christy
-
Hi Thomas,
I'm so sorry you are having these issues. I can imagine how frustrating this is for you. Thanks for letting us know about all of this, and for documenting all this weirdness in one place.
We are not aware of similar issues with other accounts, and do hope anyone else reading this thread will speak up if they are experiencing similar issues.
We are trying to sort out what is going on with your account. In the meantime, please do respond to this thread with any changes (such as the staff banner reappearing on your community account profile). Thanks so much for your patience!
Christy
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz report not updated
Hi, Our Moz report does not seem to have updated this week? Thanks,
Product Support | | Ski-Solutions
Sacha1 -
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
Hi, As the title states, I forgot to cancel our subscription before the trial expired and was charged USD 159.00. The product isn't a good fit for us at the moment. Will look at in the future again. Thanks J
Product Support | | jandigitalstudios_seo0 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
Moz Messenger issue
When clicking on messenger (bottom right hand corner) I am getting an error. Is it only my account or is anyone else experiencing this today?
Product Support | | NisbetsUK0 -
Can 2 Moz profiles be merged?
I'm very excited to have received my promotion into the Moz Specialist category (yea me!) , but I've discovered that I have another Moz profile dating back to 2011. Can they be merged together?
Product Support | | julie-getonthemap0 -
It seems something wrong with Moz Profiles?
I just noticed that Moz Prfile is not getting update since couple of days. Is it Just me or you also having the same issue?
Product Support | | Mustansar1 -
Can I move analytics campaigns from one Moz Pro account to another?
Hello all, hoping someone can help - couldn't find anything on this subject in the Q&A already... I'd like to associate some existing Moz analytics campaigns with a different Moz Pro account, is this possible? I know I could just start a new analytics campaign in the different pro account, but I don't want to lose all of the data Roger has already collected on the site; I feel it would be a tragedy after all his hard work, and it wouldn't be convenient for me. Hoping someone can help!
Product Support | | sbridle0 -
Only 2 of my 5 active campaigns are showing up under the new Moz Analytics. How do I fix this?
Under http://analytics.moz.com/pro/home only 2 of my 5 campaigns are showing up, but if I go to the old page http://moz.com/pro/home they all show up. How do I fix it so all show up under the new Moz Analytics?
Product Support | | Joshua-Godsey0