How do you deal with lack of understanding about SEO?
-
Since I subcontract out to web design people or work doing SEO for small businesses, I am wondering how others (and if others) deal with non-compliance with good SEO practices.
For instance, I had a web designer change a few of the terms for a website because the client wanted another term they thought was better instead of sticking to the SEO they contracted for and she diluted the site architecture in the process.
A former small business client called for some changes and I discovered she had made some changes she "thought were good terms."
Do you encounter such issues, and if so, how do you deal with them--or do you just oblige the request?
Also, I've been getting requests to do "partial" seo instead of entire sites. Is that ever a good idea and if so, how would you handle it? If not, how do you successfully dissuade a client from doing so? (Both small biz and web design peeps)
-
Hi There,
I decided a long time ago that the best way to handle the issue of the client deciding they want things changed is to allow them to decide for themselves that it may not be such a good idea. I have found a very effective way of achieving this.
As soon as we receive a request or instruction from the client that we believe to be detrimental to the SEO for the site, we immediately forward to them a Disclaimer and Acknowledgement Form. The form is accompanied by a request for them to sign and return it so that the requested changes can be completed. Similar to Ninjamarketer's disclaimer, the most important part is that the form carries the words "hereby acknowledge and accept" and requires a signature.
We make no attempt to dissuade the client - just forward the form and require it to be executed and returned before the work can proceed.
It generally takes 5- 10 minutes for the client to call me once the form has been sent and in every case to date, they have decided before I answered the call, that they may not want to make the changes after all It is at this point that I am able to talk it through with them and do a little gentle SEO "Training" which they are very receptive to. It works for me
As to partial SEO - we offer on-page services on a per-page basis (minimum 3 pages), but for any project of more than 5 pages, our quotation includes site wide audit, structural review and recommendations for further work. We also provide on-page work via direct access OR as a detailed report which can be handed to the existing developer for action. For clients with limited budgets, this can be helpful as they can attack the work in manageable chunks. We conduct the site assessment and advise them which pages are highest priority for action.
It is nice when you have a client coming back to you for more work because they have seen marked improvement from the original project and want some more of that action
Hope that helps,
Sha
-
Introduce them to SEOmoz.
-
@Ryan "hearding cats" is a good way to describe it!
@NinjaMarketer Thanks for sharing your clauses and I like the idea about the partial module.
@MagicCrob Thanks, the problem is that when I subcontract to the web design specialists, not all seem to clear the changes with the seo but instead want to make the client happy but often tothe determent to their investment and online success.
@Todd I am not one to "oblige the request" but I have one particular client that I do a lot of work for who does and it goes back to the suggestion about communcation. I believe the designer does not really understand seo. As for the partial SEO,I was referring to on page optimization and site structure.
Thanks to all of you for responding, each of your answers actually hit on different issues that I've encountered and I appreciate the insights and suggestions!
-
Just to cover part: Never simply "oblige the request". That's bad for everyone. I always let a client tell me what they THIINK they need to rank for and how. Then we explain with data why that should or should not be part of the strategy.
We have clients that make recommendations for changes they want and they understand that if we say "it's because of SEO". They will back off and let us maintain the process.
Partial SEO would be, a home page optimization? That's fine as long as long as you verify and understand the scope of the rest of the site. Nothing wrong with "doing a little work" on your highest possible ranking piece of real estate. In the end, it's all in the reporting and measurement. You just have to be able to communicate whhat you are actually going to deliver.
Hope this helps a bit.
-
I've had experience of this. It's good to make clear to the client that you've been hired for a specific purpose and that you can't perform your contracted job properly if a third party won't comply with your instructions.
It's in the client's (and designer's) interest to listen to you. Your reputation depends on your advice or consultation proving successful and if they're aware of that it should help you.
If you have a particularly awkward client who is keen on some useless keywords then it's kind of your job to tell them so (but in the nicest possible way). Compromising and giving them half of what they want, coupled with your own input, can help them move away from their own ideas when they eventually realise that your advice is paying off more than their own thoughts.
Partial SEO can be worthwhile. If by this you mean just on-site SEO then it can go some way, but if there are few valuable links then it's not going to stick around at the top of the SERPs for too long. If it's just on part of the website then it might be worth doing so long as the client is aware that further work should be undertaken later on to make the most of the opportunity.
-
I include the following clause in a legally binding contract for both web design and seo to make sure the client understands and agrees to it. (Please contact your legal advisor/ attorney for the exact clause. I am not a legal advisor and the suggestions presented here are for information purpose only)
--- SEO company is not responsible for changes made to the website by other parties that adversely affect the search engine rankings of the Client’s website.
--- SEO company is not responsible for the Client overwriting SEO work on the Client’s site or requesting webmaster / designer or developer to make changes to the Client's site.
As far as partial SEO goes, you may include another clause in your contract that clarifies that the client will not be able to get any significant results from a partial or selective SEO.
However, you could enhance your portfolio by adding a partial SEO module and offer this as value add with design at no cost. You can use this to sell the benefits of complete SEO and additional services such as link building.
Best
Sameer
-
Your question touches on a constant challenge in the SEO world that has been around as long as Marketing. In all business environments we must acknowledge the need for the following:
Communication
First, when working with an organization to assist with SEO, it is critical that all parties are aware of the the need to run any changes to site content through the SEO team. Otherwise, trying to implement a well thought out plan is like herding cats.
Prioritization
Typically, engineering resources and low when compared to engineering requests which leads to a backlog of tasks. This, in turn, leads to prioritization. Engineers have to look at requests and decide what is most impactful for the business. Those requests get done first.
In order for us to get our SEO requests to the top of the queue (or to have them supercede other competing requests) we have to make strong business cases. In the case of changes being made to a site that conflict with our recommendation, we have to first be aware the change is taking place (see Communication). Secondly, we have to make a stronger case for keeping the terms aligned with SEO best practices. However, if changing the terms will increase customer conversions by 10% and only result in a small loss of organic traffic then changing the terms wins.
Give and Take
In the 'real world' my experience has been that maintaining SEO best practices all the time is nearly impossible. Our job is to help companies add as much SEO love as possible through education, encouragement, and maybe a little donut buying. Seriously, Marketing is a give-and-take world. Don't feel like anything below 100% SEO best practices isn't good enough.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Drop in rankings after AMP implementation because of lack of facebook comments
Hi, we are amplifying our site, but one of the things we can´t include on our AMP version is the Facebook comment box. Some of our articles have hundreds of comments on them and we noticed that Google was crawling those comments and using them as a ranking signal (the more comments the better we discovered). Now we are wondering if these articles would drop if we launch the AMP version without the comment box. As this would reduce the written content on those pages a lot. Anybody tested this before or has an idea on that would work out? Thanks for your help!
Web Design | | guidetoiceland1 -
How to deal with 100s of Wordpress media link pages, containing images, but zero content
I have a Wordpress website with well over 1000 posts. I had a SEO audit done and it was highlighted that every post had clickable images. If you click the image a new webpage opens containing nothing but the image. I was told these image pages with zero content are very bad for SEO and that I should get them removed. I have contacted several Wordpress specialists on People Per Hour. I have basically been offered two solutions. 1 - redirect all these image pages to a 404, so they are not found by Google 2 - redirect each image page to the main post page the image is from. What's my best option here? Is there a better option? I don't care if these pages remain, providing they are not crawled by Google and classified as spam etc. All suggestions greatly received!
Web Design | | xpers0 -
Html 5 main and secondary navigation for SEO best performances
I am building a website which will have a main navigation related to the site and each link of the main navigation will have a secondary navigation. We do not want to use a megamenu style navigation. I will try to explain it with a example: Let's start with an example for a computer store "My PC Store", the Main Navigation would be: Desktop PC's Notebook & Tablets
Web Design | | netbuilder
Multimedia When clicking on the "Notebook & Tablets" the user is directed to the page domain.com/notebook-tablet.html and on this page the secondary navigation appears: Laptop Netbook Tablets / iPad I am confused on how I should organize the semantic navigation for best SEO performances and I need advice / suggestions. I thought about 2 different ways to do it but which one is more appropriate in terms of SEO? PROPOSITION A Home Page: <header> My PC Store <nav> Desktop PC's Notebook & Tablets Multimedia </nav> </header> Sub-Page (Notebook & Tablets): <nav>(or <aside>?) Desktop PC's Notebook & Tablets Multimedia </aside> </nav> <header> Notebook & Tablets <nav> Laptop Netbook Tablets / iPad </nav> </header> As you notice on the home page the Main Site Navigation is included in the <header>while it is not in the sub-pages. PROPOSITION B Home Page: <header> My PC Store <nav> Desktop PC's Notebook & Tablets Multimedia </nav> </header> Sub-Page (Notebook & Tablets): <header> Notebook & Tablets <nav> Desktop PC's Notebook & Tablets Multimedia </nav> # Notebook & Tablets * Laptop Netbook Tablets / iPad </header> The main navgation remains always in the <header>(home page / sub-pages) of all page. I need suggestions... How would you guys organize the nav ? </header> </header>0 -
What are some good places to read about SEO with Joomla CMS?
I recently was asked by a potential client to work with them on Joomla based website. I very rarely come across people with Joomla based websites and am struggling to find good resources outside of Joomla's own community site. At this point, I am not very comfortable working with them on Joomla. Any tips or advice?
Web Design | | GCSMasone0 -
Effects of HTML layout on Arabic websites and SEO
Hi all, I was hoping someone may be able to help. We are putting together an Arabic website and due to reading right to left as opposed to left to right, the site HTML layout is mirrored compared to normal with everything flipped over. What we are wondering is, will this effect SEO and what are the SEO implications of this? Do the search engine bots automaticlaly know to read the content etc differently and understand that everything is purposely mirrored / the HTML is in a different location compared to a site in the UK / US etc? Any help on this would be most appreciated. Cheers!
Web Design | | marcelo-2753980 -
Drop Down Menus & SEO?
Do these typically have a negative impact on SEO? I know this is kind of a vague question, does it make it harder to spider? Are there SEO friendly ways of coding these? There are so many sites out there that have these, so I've got to assume it's different on a case by case basis.
Web Design | | MichaelWeisbaum0 -
SEO Considerations for a Platform Change
We are getting ready to move our e-commerce platform from Zencart to Magento as the original Zencart framework is pretty dated. while I'm excited to move to a more modern platform, I'm terrified at the potential SEO risk involved with doing so given that all URLs will likely be different and we're considering updating many product listings. Almost all of the site's traffic is organic, so maintaining rankings is extremely important. I'd love any advice, but especially that related to: Best way to redirect all new URLs sitewide The prudence of heavily editing product listings at the same time of redirecting the URL (i.e. updating product descriptions) Site structure: Should I strive to keep the new site link structure as similar to the old as possible? Resources or guides on transitioning a site from a SEO perspective Other major facets I'm missing I appreciate any help or sights you can offer! Thank you....
Web Design | | AndrewY0 -
Old links in Google, new website affecting SEO?
Hi Guys, I have launched my website in october and it has already been indexed by google. Now I'm going to launch my redesign which comes with a new structure, content, links, etc. So the question is, do I have to resubmit my website to google to get rid of old links? Onsite Explorer shows links to my forum which has been spammed with p* stuff which has been already indexed as well. The forum is off now. I want to use SEOmoz to track my new website but I guess this could be a hard thing as old links etc will be shown as well. Is there any tool to let Google know about my changes? Does it affect my SEO in any way? Thank you for your help. Nick
Web Design | | NickITW0