Analytics bounce rate change
-
Hi mozzers,
I have a little riddle. A few weeks ago the bounce rate on one of our website dropped 90% - from 45 % average to 5 % average. We haven't changed much in the code of the site, layout or anything else. The traffic is pretty stable too.
Anyone can guess why? Or have experienced something similar?
-
Thank you Keri. Such a speedy response!
And NOW it makes sense. So happy to have that resolved.
-
Having it there twice can cause issues. I myself have an old post with this exact issue. What happens is that the tracking code fires twice.
My simplistic understanding, which may be good enough here:
Firing only once in a session: visitor didn't go to any other page, they're a bounce.
Firing more than once in a session: visitor did something else! they didn't bounce!
IIRC, my pageviews and pages per visit were also higher. Get the duplicate GA code off, and make an annotation in Google Analytics itself of what happened, so six months or two years down the road someone can look and understand why the metrics are wonky for that time span.
-
I know this is an old thread, but it might be exactly what I need.
A client site has seen a dramatic drop in bounce rates. They were making changes to the site layout around the time bounce rates suddenly dropped. I can see that they have Google Analytics installed twice on all pages. Could that be the problem?
If yes, why would having analytics installed twice cause the bounce rate to drop dramatically. Are the other site metrics reliable?
Any help would be much appreciated!
-
Yep, if you integrated any Facebook features around that time, there's a known FB bug that causes any visitor using Internet Explorer to re-load the page with "?fb_xd_fragment=" appended to the URL.
If you're being affected by this bug, you can look at behavior across browsers (FFX and Chrome are not affected by this bug), or you can search for URLs with that query string in them. The bug has been around for over a year, but FB has assigned it a P5, so not clear on when a definitive / easy fix is forthcoming.
-
Seems like a new post click overlay.
Thanks for the "next page" tip Greg!
-
Most likely something on your page is sending multiple calls/hits to Google. I've seen this happen with Facebook Connect. Look at the Navigation Summary report for pages that have this lower bounce rate to see if the "next page" is the same page (aka a self-referral). If so, that's your issue.
If you've started tracking Ajax interactions, that will also lower your bounce rate.
-
I've seen abnormally high bounce rates coming from a non 301 redirected domain before. Did you change the direction of any of your domains?
-
Ah! have you seen this?
http://www.google.com/support/forum/p/Google%20Analytics/thread?tid=57d6431b146c86a2&hl=en
-
No the data are site-wide, so the bounce rate has dropped on all pages. And the GA code is not installed twice. It's very strange.
-
Something accidental where you serve two pages? Or have your analytics twice on the page?
-
Hi Elias
Thanks for checking. I checked a bunch of other websites too, with no change.
And yes, the change is similar on all traffic sources.
-
Hi Thomas,
That's very odd! I've just checked some of our sites but none of them have seen anything like that.
As you haven't changed much in terms of layout then it would appear that there is a problem with your analytics tracking.
Is the change in bounce rate constant across all traffic searches i.e. search, direct etc?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
WMT data vs. Analytics
Hi Each month I export my data from WMT and go through analytics. I also export our non brand queries from analytics and not WMT - I haven't had an issue before, but this month the impression data is quite different. In the hundreds of thousands different for keywords, everything seems to have taken a big jump and it seems strange. However, not everything is different, I've spot checked some and its; consistent in both, I'm not sure what's going on? One example would be: <colgroup><col width="281"> <col width="72"></colgroup>
Reporting & Analytics | | BeckyKey
| industrial shelving | 1016 |
| industrial racking | 999 | These appear as impressions from Query data in analytics, but they appear nowhere in my WMT query data. Analytics query data shows: | industrial equipment | 670 | WMT Data: | industrial equipment | 143 | Anyone have any idea? Perhaps some kind of tracking issue? Also I've triple checked dates etc...0 -
Which one should I use...Google Analytics or AFS Analytics
Hi There, I am about to implement analytics for a customer site and I am wondering if I should use Google Analytics or https://www.afsanalytics.com ? I am leaning towards Google since it's pretty mainstream but I would love some feedback on the AFS ! Thanks everyone! Gary
Reporting & Analytics | | gdavey0 -
Cross domain tracking Google Analytics
Hi there, Got a question on cross domain tracking: We have a couple of TLD's to serve localized content to our visitors, next to our main .com TLD where our app is running as well in a subdomain. Situation is this: Local sites:
Reporting & Analytics | | jorisbrabants
marketingsite.be
marketingsite.com.br
marketingsite.fr Main site: marketingsite.com
app.marketingsite.com Conversion gets triggered when somebody ends up in app.marketingsite.com/firstuse for example. People can sign up at the local site filling in their email but they end up in app.marketingsite.com/firstuse Reading this article on cross domain tracking I'm getting a bit confused on the setup of the tracking code itself. The sample code provided shows these two lines: ga('require', 'linker'); ga('linker:autoLink', ['maindomain.com','targetdomain.com']); Now the question 🙂 Is it correct when I think that maindomain should be replaced with our local TLD's on every one of those, and that targetdomain is where the conversion happens? In this case the .com site?0 -
Some goal conversion in Google analytics showing under referral
Yesterday I have created Google analytics account for a new website but few goal conversions comes from payment gateway site (paypal.com, epdq.co.uk) and showing under referral. How to fix this issue so I can know the real source of Goal conversion. *Note - utm_nooverride=1 on thank you page applied, payment gateway URL is already placed in Referral Exclusion List. So please don't suggest either of them. Thanks
Reporting & Analytics | | Alick3000 -
100% Bounce Rate in my Checkout??
I am currently building a report on our bounce rates for the past few years. When I look at older data, from 2010-11 I see varying bounce rates for the checkout, which is fine. When I move to new data, 2011-12 and 2012-13 I am seeing 100% bounce rates and exit rates for my checkout. We do use a 3rd party for our checkout, Shopatron and yes we do have it set up to track. Any thoughts on why I might be seeing this high rate for my bounce rate oh and this also goes for my exit percentage as well.
Reporting & Analytics | | K2_Sports0 -
Mobile Site on Google Analytics
Hi mozzers, We just launched a mobile site and I was wondering what are the main steps to follow for gettting your mobile site tracked via GA (m.example.com)? We have a profile for www.example.com GATC: javascript or PHP to install? Should the profile be on a subdomain? What else to consider when implementing a mobile site on GA? Thanks
Reporting & Analytics | | Ideas-Money-Art0 -
Google Analytics - New account creation broken
Is it just me or is the new Google Account Creation button not working. After i set it up, it just simply doesn't save.
Reporting & Analytics | | TheGrid0 -
Best Practices For Google Analytics
Does anyone have any recommendations or resources for best practices in using Google Analytics. Specifically, as they relate to SEO and managing and monitoring several websites (i.e. registering/managing multiple accounts vs. master account, etc).
Reporting & Analytics | | Gyi0