Analytics bounce rate change
-
Hi mozzers,
I have a little riddle. A few weeks ago the bounce rate on one of our website dropped 90% - from 45 % average to 5 % average. We haven't changed much in the code of the site, layout or anything else. The traffic is pretty stable too.
Anyone can guess why? Or have experienced something similar?
-
Thank you Keri. Such a speedy response!
And NOW it makes sense. So happy to have that resolved.
-
Having it there twice can cause issues. I myself have an old post with this exact issue. What happens is that the tracking code fires twice.
My simplistic understanding, which may be good enough here:
Firing only once in a session: visitor didn't go to any other page, they're a bounce.
Firing more than once in a session: visitor did something else! they didn't bounce!
IIRC, my pageviews and pages per visit were also higher. Get the duplicate GA code off, and make an annotation in Google Analytics itself of what happened, so six months or two years down the road someone can look and understand why the metrics are wonky for that time span.
-
I know this is an old thread, but it might be exactly what I need.
A client site has seen a dramatic drop in bounce rates. They were making changes to the site layout around the time bounce rates suddenly dropped. I can see that they have Google Analytics installed twice on all pages. Could that be the problem?
If yes, why would having analytics installed twice cause the bounce rate to drop dramatically. Are the other site metrics reliable?
Any help would be much appreciated!
-
Yep, if you integrated any Facebook features around that time, there's a known FB bug that causes any visitor using Internet Explorer to re-load the page with "?fb_xd_fragment=" appended to the URL.
If you're being affected by this bug, you can look at behavior across browsers (FFX and Chrome are not affected by this bug), or you can search for URLs with that query string in them. The bug has been around for over a year, but FB has assigned it a P5, so not clear on when a definitive / easy fix is forthcoming.
-
Seems like a new post click overlay.
Thanks for the "next page" tip Greg!
-
Most likely something on your page is sending multiple calls/hits to Google. I've seen this happen with Facebook Connect. Look at the Navigation Summary report for pages that have this lower bounce rate to see if the "next page" is the same page (aka a self-referral). If so, that's your issue.
If you've started tracking Ajax interactions, that will also lower your bounce rate.
-
I've seen abnormally high bounce rates coming from a non 301 redirected domain before. Did you change the direction of any of your domains?
-
Ah! have you seen this?
http://www.google.com/support/forum/p/Google%20Analytics/thread?tid=57d6431b146c86a2&hl=en
-
No the data are site-wide, so the bounce rate has dropped on all pages. And the GA code is not installed twice. It's very strange.
-
Something accidental where you serve two pages? Or have your analytics twice on the page?
-
Hi Elias
Thanks for checking. I checked a bunch of other websites too, with no change.
And yes, the change is similar on all traffic sources.
-
Hi Thomas,
That's very odd! I've just checked some of our sites but none of them have seen anything like that.
As you haven't changed much in terms of layout then it would appear that there is a problem with your analytics tracking.
Is the change in bounce rate constant across all traffic searches i.e. search, direct etc?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Strange 404 Pages Appearing in Google Analytics
Hi, My client has some strange urls appearing in GA which lead to error pages. Please see the following image: https://imgur.com/a/6TPO8yL e.g URLs like /h/6445738.html I've used screaming frog to see if these pages exist on the website and I can't find them, anywhere. Therefore how are they coming up in GA? If anyone could please help I'd really appreciate it.
Reporting & Analytics | | SolveWebMedia0 -
Why few pages have more than 100% bounce rate?
Hello All, For my ecommerce site approx more than 30k products I have. In Google Analytic approx daily for few products approx 10-15 products bounce rate show 300%, 200%, 150%, 140%, 125% how? and what is the solution? Product page daily change. Thanks!
Reporting & Analytics | | Johny123450 -
Analytics Tracking in China
I am setting up a Chinese domain and I was wondering if anyone has experience with using Google Analytics for tracking in the country and if it really works or if Baidu is the better solution for the website. The website will be hosted in the US so I don't know if that makes any difference with getting around "The Great Firewall". I would prefer to us GA if possible because I am extremely familiar with the platform but I am more concerned with getting accurate tracking data for the site. Thank you in advance and any help would be greatly appreciated. Brooke
Reporting & Analytics | | Ryan_Henry0 -
High Bounce Rate on traffic generating area of our site
Hi, Our eCommerce site currently includes a blog section known as Igloo which we have filled with unique and helpful content that is useful to a fair few people, not just customers of ours. It currently attracts a large number of visitors (more than the actual eCommerce side of the site in actual fact) organically who aren't currently customers of ours. Very few of these turn in to paying clients so it's not really a money spinner but it has worked quite well from a linkbait perspective / traffic generation perspective and undoubtedly a few of these people do end up making a purchase on the actual shopping end of our site. We're look at ways to encourage these people finding help on this free resource to take a look at our homepage and hopefully make an order but in the meantime I am worried that there may be a few downsides to us creating this content: Google may see us more as a help site than a shopping site. Since selling products is where we make our money this could ultimately be a bad thing. Our bounce rate is REALLY high (I'm talking around 94%) on the help site versus around 20% on the eCommerce site. I guess people land on the article they want, read it and then disappear. Would this bounce rate skew our entire site stats and ultimately result in decreased performance in the SERPS. I would appreciate your opinions and, in the event you do feel it may be hurting us overall perhaps some suggestions on how to mitigate the effects? Many thanks!
Reporting & Analytics | | ChrisHolgate0 -
Question re Google Analytics and its more accurate alternatives
Hi guys There are two main issues we have with Google Analytics, and I'd really appreciate if anyone has the time to give an answer to that. We completely miss organic traffic data before 7/22/2013 although our account is active since 2005. Any thoughts on that? Is it the not provided move that swiped out all data or something else? Even for the data we do have there is lots of inaccuracies, and we are thinking on switching or at least adding a new analytics software, any recommendations? (FYI, it turns out we do not keep access logs on the server for more than 2 months, and we might fix that for future references, but now we are looking for external solution). Any help will be much appreciated Thanks Lily
Reporting & Analytics | | wspwsp0 -
Google Analytics: Trackbacks & Network Referrals?
Buon Pormeriggio from 15 degrees C mostly cloudy Wetherby UK 🙂
Reporting & Analytics | | Nightwing
Whats the difference between Trackbacks & Network referrals within Google analytics social media reporting? I'd like to specifically understand why a link to site i'm working on withing this post:
http://huddled.co.uk/huddled-interviews-nicola-schaefer-from-liverpool-fc-e-l-i-t-e-s-8335/ is classed as Trackback & not a Network refferral 😞 Illustrated here is the link thats being recorded as a track back:
http://i216.photobucket.com/albums/cc53/zymurgy_bucket/track-back-query_zpsbab2679b.jpg And here is the data:
http://i216.photobucket.com/albums/cc53/zymurgy_bucket/google-trackbacks-2_zps2861fa17.jpg But why is not showing up in Network referrals? Thanks in advance,
David0 -
Google Analytics Custom Filter
Hello, Quick question, when I create a custom filter on a profile that already has data collected will that filter apply to already collected data or will the filter only apply from the day it was created? Am doing a custom exclude IP filter. Much thanks,
Reporting & Analytics | | Unity
Davinia0 -
Will javascript generated links affect my bounce rate?
Hi all, I run a site called Applicable Jobs (http://www.applicablejobs.com) and from analyising my analytics I notice my bounce rate is unusually high at around 85%. I'm keen to get this right down as I've read recently that a high bounce rate is a metric Google uses in determining positioning in the SERPs. I honestly don't think it's the quality of my content because I feel it's genuinely useful to my target audience but I'm wondering if the way my jobs list is generated is causing an issue. At the moment I have my jobs listings generated through javascript so I can have nice effects and use a bit of ajax but if Google crawls it, it obviously won't be able to see the listings. So I'm wondering if when a user comes to the site and they click on one of the job listings, does the Google analytics code recognise that click because that link is generated through javascript? Thanks
Reporting & Analytics | | Benji870