Seomoz Customer Service does anyone feel let down
-
I would like to know if anyone else feels let down by seomoz and their customer service. I will give you a couple of examples why i feel let down.
I contacted customer services over an issue a couple of weeks a go and never got an answer from them, and the second issue is the private question that you can ask. I asked many days ago and it was an important question and it has still not been answered.
I am just wondering what we are paying for by using this site and if other customers of this service feel let down like me.
-
Hi David,
I'm looking at your profile, and see you do have a paid account (you can't ask a question in Q&A without having a paid account or 500 MozPoints). Sending an email to help@moz.com or visiting the Help Contact page at http://moz.com/help/contact is the best way to get in touch with us.
Keri
-
can anyone help us... we found this post and here it is 2013 and We are having the same issue. We can't sign up. We sent in a response but still no response.
-
Always had a pretty prompt response from the mozzers. If I have a query I'd like a more immediate response, I usually give them a holler on twitter @seomoz
-
Hi Diane,
I haven't seen a response from you in this thread. Do you still need a hand, or is everything taken care of? Let us know so we can either look into it more, or mark this question as answered.
Thanks!
-
Hi Diane,
I checked with the help desk, and they looked at the questions associated with your profile email. There was a reply from the help team to your most recent question, but maybe you didn't receive that? If you can give us the ticket number you got with your initial request, we can look that up and get back to you. The email from the help desk would have zendesk in the domain, which might help with a search to see if that email got filtered somehow.
For questions, we did have a problem for about two days where people could submit both private and public questions and they wouldn't be displayed, even to staff. This happened at the same time as the new OpenSiteExplorer was released and MozCon started, so it took a little longer than usual to reply. I do see a question from two days ago that had a response written earlier this morning. If this is not the question you're referring to, please send me a private message and I'll investigate further. Private questions can take a few days for a response, and combined with the Q&A being down stuff did get a little slower. We're so sorry about that, and Associates are going to be working this weekend to help clear up the backlog.
Keri Morgret
SEOmoz Associate
-
I have been very happy up to today when I can't ask questions because you now need 500 moz points. I really enjoy the ability to ask questions to fellow experienced seo people. I had a genuine and good question on directories and paid links on directories I wanted to ask but couldn't as a result .
-
Diane
They are also in the middle of "Mozcon" which is a 3 day very long and intensive conference.
The only time I called customer service, my issue was literally resolved in under 90 seconds from the time I dialed. I even tweeted about it I was so impressed. So all positive here.
That makes me think, did you try sending a tweet to @seomoz or any of the employees?
-Dan
-
I called in one time because I had a problem and was instantly answered on the phone by staff and it was resolved. I also tweeted them about my Q&A questions not coming up and I got a response within a few hours.
I understand how you feel not getting responses back, but I think in general they're doing a good job.
-
I think that lots of people have given you very good and very generous advice here.
-
I personally have never had an issue with the customer support tickets, always quick and courtesy. As for the "private questions" i have found them to take a full week (7 days) until i get a first response. I'm not sure if they are taking that long to formulate the best response or if they are just that busy?
-
ok that may answer that question but what about responding to emails. I have had lots of friends of mine who work in the website industry who have been thinking about joining this company and also people at business groups have asked me about this company and have asked me to let them know how i feel it beneifts me. At the moment i have nothing positive to say about seomoz.
-
There has been an error with the Q&A system so hopefully they'll catch up on the backlog soon.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How can I create a keyword ranking report with a custom date range?
I need to see change since campaign inception, and would like the flexibility of other date ranges. (in a list form, not per keyword) Does Moz have a way to do this yet? This is the one feature I really need that Moz hasn't historically had. Can the API be modified for this? Would appreciate some feedback guys!
Moz Pro | | dspete0 -
Did Profiles on SEOmoz get de-indexed?
Hi fellow mozzers My profile page on SEOmoz has always ranked well for my full name "Jacob Eeckhout". Recently I noticed that it doesn't show anymore, even for the query site:seomoz.org "jacob eeckhout". Does anyone know what happened?
Moz Pro | | Jacobe0 -
Google Inbound Links much higher than SEOMOZ
I just started here and really like everything the community and tools so far. One question. My SEOMOZ dashboard shows only one inbound link while Google Web Tools shows 300+. My site has been up for 3 months now and I'm curious about the lack of indexing. Any help, tips or feedback is greatly appreciated. http://CrossTrainingandFitness.com Robb Jarrett
Moz Pro | | carbbon0 -
Seomoz suggetions implemented but keyword rankings dropping.
We have been with SEOMOZ for just a couple of weeks now. We impemented all the recommendations made in page analysis and crawl errors but since making changes we have started to fall in ranking for these keywords. Should we undo all his work or sit it out. Why would our rankings fall if these changes are for the better ? Thanks
Moz Pro | | Yorkie0 -
FB Shares in SEOmoz Keyword Analysis Tool
Hello everybody, I'm quite confused in how to understand "FB Shares" in SEOmoz Keyword Analysis Tool Report. As You may know, this section is under report's "Social Signals" category. Does this number counts whole FB shares of some website links by ALL FB users? Or is it a number of some website FB account posts? Some clearance would be very helpful.. The same question applies to other social signal reports: Tweets, Google+ shares. Thank You for your answer! Happy New Year!
Moz Pro | | jkundrotas0 -
Seomoz & Duplicate Page Content Issue?
Hi, What is the criteria on Seomoz Crawl Diagnostic Report? I got a long list of URLs indicating Content that is identical (or nearly identical) to content on other pages of your site forces your pages to unnecessarily compete with each other for rankings. But as I gone through none of the reported pages duplicate. What should I do? Thanks in Advance
Moz Pro | | VipinLouka780 -
SEOmoz crawl error questions
I just got my first seomoz crawl report and was shocked at all the errors it generated. I looked into it and saw 7200 crawl errors. Most of them are duplicate page titles and duplicate page content. I clicked into the report and found that 97% of the errors were going off of one page It has ttp://legendzelda.net/forums/index.php/members/page__sort_key__joined__sort_order__asc__max_results__20 http://legendzelda.net/forums/index.php/members/page__sort_key__joined__sort_order__asc__max_results__20__quickjump__A__name_box__begins__name__A__quickjump__E etc Has 20 pages of slight variations of this link. It is all my members list or a search of my members list so it is not really duplicate content or anything. How can I get these errors to go away and make search my site is not taking a hit? The forum software I use is IPB.
Moz Pro | | NoahGlaser780 -
How do I add a second email to SEOmoz?
Is there a way to add a second email adress to my SEOmoz account, so that 2 people can get notifications from here?
Moz Pro | | wellbo0