FF SEOMoz toolbar issue
-
I sent the email below to help@seomoz.org on the 12th April and haven't heard anything back so thought I'd fire it up here in case someone has a solution for me...
"For the past month or so I've had an issue in Firefox where my SEOmoz toolbar appears to not sign me in, or allow me to sign in. All metrics are 0 for all websites/pages and if I click the login button, nothing happens at all. If I click the Quick Links button the drop down menu appears but whichever option from the drop down I choose, nothing happens. I'm funning Firefox 11.0 and have attached a screen grab of the bar as it appears no matter where I browse.
Do you have any suggestions how I can get it working again? It works fine in Chrome but I primarily use Firefox..." -
Thanks Nick,
changing the settings for cookies by itself didn't fix this. FYI I had to do everything you suggested and then uninstall the toolbar before reinstalling it. This worked and everything is fine now but where I had tried uninstalling and reinstalling before, without the cookies tweaks it didn't cure the issue.
Thanks for you assistance
-
Thanks for writing in and sorry that you're getting this problem with MozBar. It sounds like a cookies issue - you should definitely make sure that third-party cookies are activated in your browser (I know it seems basic, but it really does help).
This is how you do this: Firefox: http://support.mozilla.com/en-US/kb/enabling+and+disabling+cookies Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647 I hope this helps! After you enable all cookies, including third-party, and save the settings, restart your browser and log back in to the SEOmoz.org site. After that, open up the MOZbar and make sure you are logged in (it indicates if you are logged in on top of the page). You should be good to go! If you're still having problems, you may want to clear your cache and cookies as well. Here's how: Firefox: http://support.mozilla.com/en-US/kb/Clear Recent History#w_how-do-i-clear-my-history (clear at least your cache and cookies) Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95582 After it's all cleared out, try restarting the browser again and then logging in. You should be set. I hope this helps! Let me know if it doesn't work. Best,
Nick
-
I have had the same issue a few weeks ago. I am not sure the same problem I went to SEOMoz and logged in from the homepage and it started working after I refreshed the page.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz crawl duplicate pages issues
Hi According to the moz crawl on my website I have in the region of 800 pages which are considered internal duplicates. I'm a little puzzled by this, even more so as some of the pages it lists as being duplicate of another are not. For example, the moz crawler considers page B to be a duplicate of page A in the urls below: Not sure on the live link policy so ive put a space in the urls to 'unlive' them. Page A http:// nuchic.co.uk/index.php/jeans/straight-jeans.html?manufacturer=3751 Page B http:// nuchic.co.uk/index.php/catalog/category/view/s/accessories/id/92/?cat=97&manufacturer=3603 One is a filter page for Curvety Jeans and the other a filter page for Charles Clinkard Accessories. The page titles are different, the page content is different so Ive no idea why these would be considered duplicate. Thin maybe, but not duplicate. Like wise, pages B and C are considered a duplicate of page A in the following Page A http:// nuchic.co.uk/index.php/bags.html?dir=desc&manufacturer=4050&order=price Page B http:// nuchic.co.uk/index.php/catalog/category/view/s/purses/id/98/?manufacturer=4001 Page C http:// nuchic.co.uk/index.php/coats/waistcoats.html?manufacturer=4053 Again, these are product filter pages which the crawler would have found using the site filtering system, but, again, I cannot find what makes pages B and C a duplicate of A. Page A is a filtered result for Great Plains Bags (filtered from the general bags collection). Page B is the filtered results for Chic Look Purses from the Purses section and Page C is the filtered results for Apricot Waistcoats from the Waistcoat section. I'm keen to fix the duplicate content errors on the site before it goes properly live at the end of this month - that's why anyone kind enough to check the links will see a few design issues with the site - however in order to fix the problem I first need to work out what it is and I can't in this case. Can anyone else see how these pages could be considered a duplicate of each other please? Checking ive not gone mad!! Thanks, Carl
Moz Pro | | daedriccarl0 -
Did Profiles on SEOmoz get de-indexed?
Hi fellow mozzers My profile page on SEOmoz has always ranked well for my full name "Jacob Eeckhout". Recently I noticed that it doesn't show anymore, even for the query site:seomoz.org "jacob eeckhout". Does anyone know what happened?
Moz Pro | | Jacobe0 -
Video SERP and Seomoz ranking
It seems that my keywords that lead to videoresults in SERP, is not being ranked on Seomoz! How come when i rank #3 on a certain keyword with a videoresult Seomoz is displaying me as #15 (which is the second of my pages in SERP)? What is the reason for not counting the video-result in the ranking-tool?
Moz Pro | | alsvik0 -
Is seomoz rogerbot only crawling the subdomains by links or as well by id?
I´m new at seomoz and just set up a first campaign. After the first crawling i got quite a few 404 errors due to deleted (spammy) forum threads. I was sure there are no links to these deleted threads so my question is weather the seomoz rogerbot is only crawling my subdomains by links or as well by ids (the forum thread ids are serially numbered from 1 to x). If the rogerbot crawls as well serially numbered ids do i have to be concerned by the 404 error on behalf of the googlebot as well?
Moz Pro | | sauspiel0 -
Issue with temporary redirects
I have an issue with my temporary redirects. The seomoz campaign is showing many pages are redirecting to the homepage. However, the pages it identifies are old pages and have been deleted and are not on the sitemap. How do i solve this?
Moz Pro | | CompleteOffice0 -
Can 2 people from our company use the SEOMoz toolbar?
Hello, I've got SEOMoz Pro Can 2 of us use the search toolbar at once, or do we need to pay twice? Thanks! Bob
Moz Pro | | BobGW0 -
How to set up SEOMOZ to track multilanguage sites?
Hi, I am managing a site in 5 different languages/regions. Our language structure is as follows: www.domain.com/en-us/ - For US www.domain.com/en-uk/ - For UK www.domain.com/fr/ - For France ... However, SEOMOZ does not allow to set up a domain with "/" as a campaign. How can I do it? Thanks
Moz Pro | | hockerty1