Keyword Difficulty Tool not working?
-
I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:
"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"
I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.
Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.
-
Hi Sam,
This is a different problem from what was reported in October. If you go to your PRO dashboard, there's a section for known issues, and there's a link to our post at https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues explaining the current status. We're also keeping people informed on the Help Hub home page, our Facebook page, and our Twitter stream. Feel free to send us an email at help@seomoz.org if there is anything more we could help answer.
-
STILL NOT WORKING!
Given this is the only tool that I actually need SEOMoz for it would obviously be helpful for me and all your other clients if you could attend to all these comments and sort the tool out because as simply does not work.
-
Hi! We actually had an outage for about two hours this morning while we did some upgrades. Are you still having a problem now?
-
And it's still having this problem three months after the original post. Come on - make your products work properly!
-
I'm not sure of the timing on the traffic numbers right now. Those you can get by going directly to Google Adwords, however. I'll keep this updated as I know more.
-
It is now Sept. 24 and the tool is currently gathering data on the diff score, but not the traffic numbers. Any clue as to when the tool will be up and running in its complete form?
-
Please can someone fix the keyword tool? It is consistently experiencing usage problems.
-
Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.
-
Still not working here
-
still not working..
-
I have this same issue. Is it something specific to trial users?
-
Your reply didn't help much as this still doesn't work !!!
-
Hey guys! Just another reminder that if you're having issues with the tools specifically please send us an email at help[at]seomoz.org.
Thanks!
-
Hi Adrian!
So sorry about the slow response today, we do try to be as absolutely responsive as possible even on the weekend. In the future if you ever have any issues with the tools please send us an email at help[at]seomoz.org. That is usually the quickest way to get in touch with us.
Q&A is a great place to get your general SEO and other inbound marketing questions answered, but may not get the quickest place for a support type of question.
We'll definitely keep everyone posted on what's happening with the Keyword Difficulty Tool.
Thanks!
Jen
-
Thank you Keri.
The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.
The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.
-
Hi everyone!
We're sorry for the problems here, and we're looking into it now. We also discovered that our handy new Help Hub page does mention our help desk hours of 7am to 5pm Pacific Time, but we forgot to put that it's just Monday through Friday. We are often around on the weekends to respond to things, but not as fast as on a weekday, and we apologize. We'll also be updating the help hub real soon so our hours are more clear. Thanks for your patience!
Keri Morgret
[edited to make clear the hours are for the help desk]
-
Couldn't agree more. This will be huge factor when I decide if I want to subscribe or cancel once my trial runs out.
This is internet You can't afford to take weekend off - If you don't want to work on weekends outsource it.
-
... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...
-
This is still not working.... and no response lol.
-
I too have this problem. Unable to get keyword difficulty score.
-
I have the same problem
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What are Keywordbasket.com & Keyword-suggest-tool.com. Competitors have Tons of these
My client is in the Custom Scale Model industry. They build Custom Aircraft Models, Custom Ship Models and more. Their competitor's Backlinks reports have a Ton of metrics coming from: http://www.keywordbasket.com and https://www.keyword-suggest-tool.com There is line after line of these entries in the backlink report. As much as 50 line entries. what exactly is happening here? Are they manually using these tools to generate search entries and caching this data in the form of Backlinks? Please explain. is this a Gray Hat Tactic?
Moz Pro | | chachakhota0 -
On page Grader is not working on specific site
Hello.
Moz Pro | | livedigm
When I try to use 'On Page Grader' on specific site, I get an error message. "
Page Optimization Error
There was a problem loading this page. Please make sure the page is loading properly and that our user-agent, rogerbot, is not blocked from accessing this page.
"
example : https://www.livedigm.com Site's robots.txt settings are good. and I think there's no blocking factor. But On Page Grader cannot crawl the sites.
But campaign crawler is working well on the site. only On Page Grader is not working.. What should I change my server's setting or site's setting for crawling site on my site?
I'm using wordpress on cloudways / Digitalocean(singapore) server. Thank you.0 -
Rankings Report Tool
Hi, One of my campaigns gets updated every Thursday, but the keywords ranking hasn't been updated yesterday. The last update was made on 28th February. Is there anything wrong with this tool? Thanks in advance.
Moz Pro | | cvissi0 -
How do i target keywords locally
I am working for a cosmetic surgeon with clinics in three geographic places. I would like to give him specific keywords that he can go after successfully. When I use the keyword tool with terms like botox cosmetic staten island or breast augmentation tarrytown, I get competitive rankings like 36% or 37%, but it doesnt tell me if there are only a few searchers doing this per month. In Google's Adwords tool, it thinks that the number fo searchers with these same terms is too small to measure, literally giving me back a dash (= insignificant traffic). However, it I use Google Adwords with more general terms, say breast augmentation surgeon, and get a medium/110 global monthly searches, when I come back to SEOmoz tool and assess the same keyword, I find that the traffic picks up doctor sites in Arizona and elsewhere, where clearly no one who wants cosmetic surgery in new York is going to fly to Arizona for it. So, how do I ensure a balance between targeting too little traffic but including the names of specific towns, and targetting more general terms but not having local prospects. Has anyone tackled this in a specific medical niche?
Moz Pro | | DianeDP0 -
How Tro transfer Keywords from one campaign to the other
I have defined a list of keywords (along with labels) in a campaign that I no longer use. I would like to use the same keywords along with the brands and labels in a new campaign . Is there an automated way to do this ? Or do I have to do it manually one after the other ?
Moz Pro | | Chaits0 -
Keyword Difficulty Score Not Available
What exactly does this mean? That the service is down? Or the score will never be available? It seems like I get that and then the tool gets stuck and I get no other data.
Moz Pro | | endlessrange0 -
Difference in data between http://pro.seomoz.org/tools/keyword-difficulty and http://lsapi.seomoz.com/linkscape/url-metrics/
Hi, Has any once else experienced any difference in data between http://lsapi.seomoz.com/linkscape/url-metrics/ and http://pro.seomoz.org/tools/keyword-difficulty Please look at the attached image. For "http://www.webmd.com/diet/guide/choosing-weight-loss-program" and "http://www.freedieting.com/" page authority and domain authority match exactly. But for "http://www.fitnessmagazine.com/weight-loss/plans/" data does not match. The data from "http://lsapi.seomoz.com/linkscape/url-metrics/" was retrieved brely 60 seconds latter after data from "http://pro.seomoz.org/tools/keyword-difficulty". We used our custom app for retrieve data from "http://lsapi.seomoz.com/linkscape/url-metrics/". The columns were matched against the specs given in "http://apiwiki.seomoz.org/w/page/13991153/URL-Metrics-API". We are retrieving following columns 1)ut(Title) 2)ueid(External Links) 3)uid(Links) 4)umrp(mozRank) 5)upa(Page Authority) 6)pda(Domain Authority) Any help will be greatly appreciated. zvFif.jpg
Moz Pro | | claytons0 -
Getting relevant keywords from URL with Google KW Tool.
Hi, When I first start researching a site, I like to see what Google "thinks" it is relevant to. I use the Google KW Tool and enter the website URL only. I sort the results by relevance. I can then show the prospective client what Google thinks his site is optimized for and use that info to show him what opportunities exist to rank for terms more relevant to his business. I show him keyword, volume and I also get current SERP rank for his site. For larger sites, I do this for the top pages based Domain Authority. I want to automate this process using excel and APIs but Google refused my API token request. I told them I wanted to use the "Google AdWords API Extension for Excel" from http://seogadget.co.uk/google-adwords-plugin-excel. The Google API token team replied: Please note, after reviewing your application in detail, we are sorry to let you know that we won't be able to approve your token. We understand that you are planning to use the AdWords API mainly for Targeting Idea Service (TIS) and Traffic Estimation Service (TES) such as 'keyword research'. Please note that as per the Required Minimum Functionality (RMF) outlined in the API Terms & Conditions, using the AdWords API exclusively for TIS and TES type of services is not allowed. Q1: What does the KW Tool relevancy data mean, anyway? Q2: is there another way to get it or is there another way to do this? Q3: Is there a better approach I should take with the Google API team? Q4: Are there other APIs and Excel plugins that can do this, including the SEOMoz APIs? Thanks,
Moz Pro | | phersh
Phil0