Contacting Facebook
-
Does anyone know how to make meaningful contact with Facebook???
Last month I tried to set up a couple Facebook PPC campaigns for a couple clients only to find out that I can't because another client of mine for whom I set up a Facebook PPC campaign last fall has an outstanding balance of a whopping $30. To be clear, I was only an admin on the client's Facebook page. Their credit card (not mine) was in use, and they didn't pay their bill.
So now, Facebook is holding that against me. I've contacted them through one of the help forms on the site. They clearly don't understand where I'm coming from. I've now sent them 3 emails, and now I'm not receiving a response.
I just recently resorted to sending a direct message through Facebook to Facebook Marketing. No response.
It really does boggle my mind how they're penalizing me, and in turn, my clients, because another former client of mine from nearly a year ago has a $30 balance. I'm not even an admin on the one client's Facebook page anymore?! With AdWords, I regularly have clients who owe Google money but that doesn't affect all of my other clients.
-
Facebook does have a mcc of sorts that you can mange other accounts under which is probably the way to be protected by this in the future (see attached image)
-
I disagree with Daniel. Yes $30 isn't that big of deal, but that is exactly the problem. FB needs to hold the person responsible for the problem not you for helping.
-
I have a facebook rep you can call pm me
-
I'm afraid it's hopeless. Kick your dog. cry in your beer, whatever. Then:
Pay the $30 and get on with your life.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What do you do when your Facebook page is Unpublished?
The page in question has been there for about 5 years and has about 80 followers. It is for a business that sells steel plate (B2B) and everything is totally compliant with Facebook T&C as far as I can tell. It's been unpublished with the statement "Your Page has been unpublished and it cannot be published again." We did an appeal about 6 weeks ago and heard absolutely nothing.... Generally we got no likes, no comments and reached about 20 people with each post. So I am lost as to why we were banned and lost as to what we do next It's fine if they want to unpublish - it's their site - what's frustrating is the arbitrariness, the lack of information as to why it was banned and lack of communication. It's fine if it's a spam site (except if you are a spammer) but I'm selling boring steel plates..... pwqkaz1xzkx7myx2ncwn
Social Media | | Zippy-Bungle0 -
Facebook Ad Targeting
I am having trouble targeting to people who like specific pages. Some pages with only 13K likes will show in the 'interests' section, but others with 50K will not show. Using auto complete to find what is available: is this the only way to find the pages to advertise to? Another example, I can target the people who liked Moz, because SEOMoz.com autocompletes. But SEObook does not, so I can't advertise to the people who liked this page. How can I target people who like pages specifically, no matter how many likes they have? Thank you, Tyler
Social Media | | tylerfraser0 -
Do facebook likes have a direct impact on SERPS?
If a post on my site receives a lot of facebook 'likes' does that have a direct impact on the rankings for that post? I notice SEO Moz track them so I guess they must be pretty significant. Also if someone visits my facebook page and 'likes' for example a link to an article on my site does that have an impact on SERPS? I can see that 'liking' something is a vote of confidence or a trust signal that google could use but I would imagine that if someone actually shares my content on their facebook page that would be much more valuable than a 'like'? If facebook is important to SEO then is it worth setting up facebook ads to get my facebook page in front of an audience so that I can build 'likes'?
Social Media | | SamCUK0 -
Facebook Page likes vs Webpage facebook likes - Social Media Query
I have a website and a facebook page. I have the Facebook Social Plugin on my website which shows my facebook page likes - This is currently at approx 140 likes. Is there a difference between facebook page likes and webpage likes? For SEO purposes, should I be concentrating less on the Facebook page and more on building facebook likes for the website? Are there any guides on this? What gets people to like a website as opposed to a web-page?
Social Media | | MangoMM0 -
Facebook Like Wall
Here is a Facebook question: I would like to hide some content behind a Facebook wall - i.e. only make it visible to users who press the like button. Something like the New Yorker did with a Jonathan Franzen story. My question is: how do I do that? Thanks! Thomas
Social Media | | ThomasHgenhaven1 -
What Facebook Content to Post
Hi, Our website is nlpca(dot)com facebook page: http://www.facebook.com/pages/The-NLP-Coaching-Institute-of-California/187804434598142 They recently added facebook. I told them for posting on the wall to do the following: Identify your target audience, possible people to like us Identify what they really really are searching for on Facebook and the web, and give it to them. How could we improve on this strategy. At first my boss wanted to post article sinippits and links to the articles, but I told him to create facebook content with the above (1) and (2) strategy Your thoughts?
Social Media | | BobGW0 -
Do's and Dont's for Facebook Html Satatic page
Hi All....just wanted to know if i can get some clarity on what is and is not allowed on the facebook static html pages. I build many that are brand oriented and am concerned about all the unclear rules that somehow i am not aware off....I do know that you cannot have any auto playing media on the page..like video and music....but not sure about a image slide show so i have made all slide shows to force manual. Can you guys share some of the cardinal do's and dont's for building these pages without unknowingly getting your clients page band...... I believe linking out to a website from these pages are allowed but it is not clear.......would appreciate some input....thanks
Social Media | | nomad-2023230 -
Facebook Page vs. regular website
Thought experiment... All other things being equal (content, inbound links, etc), which will rank better: a Facebook Page or a regular website? Why?
Social Media | | fideaux640