Contacting Facebook

[stevefidelity]

Does anyone know how to make meaningful contact with Facebook???

Last month I tried to set up a couple Facebook PPC campaigns for a couple clients only to find out that I can't because another client of mine for whom I set up a Facebook PPC campaign last fall has an outstanding balance of a whopping $30. To be clear, I was only an admin on the client's Facebook page. Their credit card (not mine) was in use, and they didn't pay their bill.

So now, Facebook is holding that against me. I've contacted them through one of the help forms on the site. They clearly don't understand where I'm coming from. I've now sent them 3 emails, and now I'm not receiving a response.

I just recently resorted to sending a direct message through Facebook to Facebook Marketing. No response.

It really does boggle my mind how they're penalizing me, and in turn, my clients, because another former client of mine from nearly a year ago has a $30 balance. I'm not even an admin on the one client's Facebook page anymore?! With AdWords, I regularly have clients who owe Google money but that doesn't affect all of my other clients.

[DavidKonigsberg]

Facebook does have a mcc of sorts that you can mange other accounts under which is probably the way to be protected by this in the future (see attached image)

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[donford]

I disagree with Daniel. Yes $30 isn't that big of deal, but that is exactly the problem. FB needs to hold the person responsible for the problem not you for helping.

[DavidKonigsberg]

I have a facebook rep you can call pm me

[DanielFreedman]

I'm afraid it's hopeless. Kick your dog. cry in your beer, whatever. Then:

Pay the $30 and get on with your life.