Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Can a competitor close your business on Google Places?
-
One of my listings says it has been closed and the business is not closed. On Google + / Google places there is a field that allows users to check that claims the business is closed. Can they actually close it?
Your Google Places listing has been updated Dear Google Places user,
Google has updated your listing data on our consumer properties such as Google and Google Maps to more accurately reflect the latest information we have about your business.
We use many sources to determine the accuracy of our listing data and to provide the best possible experience for business owners and consumers who use Google and Google Maps to find local information.
Based on our sources, the following listing has been marked as closed:
Company info...
If you disagree with the changes we have made, please visit your Place Page to edit your listing.
Note that if you are an AdWords or Boost customer, your ads will be unaffected by this change and will continue to display the listing information you have provided in Google Places. To manage your online advertisements, please sign into Google Places or Google AdWords.
For more information about updates to claimed listings, please visit:http://www.google.com/support/places/bin/answer.py?hl=en&answer=1318197
Sincerely,
The Google Places Team|
-
Oooh...be careful, Donnie.
-
Yeah it's not fun... I have been contemplating a $5 Fiverr deal for 25 good reviews on G+ just to cover up all this spam. I don't like cheating/lying/spamming however I want to cover up all this spam...
-
I feel the headache you're experiencing, Donnie. So sorry about this and I couldn't agree with your more that Google's review process leaves much to be desired. But then, I don't know of a review entity that is perfect. Yelp has certainly come in for their share of public complaint for their policies. Google just tends to get the most heat because they are just so darned visible and powerful. What happens on Google directly effects the bottom line of the business owner, and there are no two ways about this. Over the years, I have written rather extensively urging Google to take serious responsibility for the effect they are having on businesses, especially on account of the fact that they initially populated their local index without owner consent. Suddenly, all local business owners were tossed into a sea of publicity, scrutiny and reputation management which few of them had the skills to handle. So, these days, to run a local business you've got to have the time to learn about Google because of its power over your presence and you've got to have good luck when coming up against the weaknesses and bugs of the system.
Google offers superb chances for visibility, but there are definitely big risks, too.
-
Actually all these spam attacks were done after the migration, people can just use a proxy and create ten Google accounts on 10 IPs. IMO Google should send a letter to every users house for verification (At lease the people who are interested in leaving reviews) and a company should be abe to rebuttal a fake review or report a review from a user they were never associated with.
-
Hi Donnie,
Wish I could guarantee that, but I've stopped underestimating the havoc evil-doers can cause in Google's Local entity. What is supposed to get better in the new Google+ Local environment is the spamming of reviews, because reviewers are now required to have a real ID. Assumedly, then, Joe Jones at the competing pizza house in your town isn't going to be able to go trash your pizza place anonymously because his name would be right on the review. We'll see how that plays out, but my word to the wise is that you should never consider any Google-based listing immune to anything. Maybe someday!
So glad my response was helpful, Donnie.
-
Thank you for this helpful answer. The listing was being spammed and Google is placing the listing back up. Now that Google is going to place the listing back, do you think it will be more immune to being attacked again?
-
Hi Donnie,
Unfortunately, yes, competitors can report your business as closed. Here is a legacy thread on this from Mike Blumenthal's copy of the old Google Places Help Forum which he saved when they shut it down:
http://places.blumenthals.com/threadb6b9.html
And here was a highly visible article from the New York Times on this problem:
Mike Blumenthal was so irked by this that he actually closed down Google's own listings in Places with a couple of clicks: http://blumenthals.com/blog/2011/09/14/google-places-now-permanently-closed-with-2-clicks-its-getting-worse-not-better/
Now, these issues were all from last year, prior to the Google Places changeover to Google+ Local, so let's take a look at some very recent reports of this issue:
And pay close attention to Linda Buquet's advice on this thread:
And here is a thread that actually got a response from a Google employee:
Basically, Donnie, if your business gets labeled with the closed label, you are going to have to try to appeal to Google either through the forum or their troubleshooter. There is a long, long history of issues with this, as you can see. Sometimes, this issue stems from competitive sabotage, and other times, the root of the problem can actually be duplicate listings or other problems.
I really hope the links I've provided will bring you up-to-date on this troublesome topic and point you in the right direction for resolution!
-
I don't think anyone can change it except the verified owner.
This makes me wonder though about Google needing to deal with the issue of businesses that may be owner verified and then go out of business. In most cases my guess would be that owners of failed businesses are not going to go in and close out their page or mark it as closed. So Google may have some need to close out claimed pages if they are getting data from different sources stating that the business is closed since they want to provide accurate information about businesses.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Large Competitor closed, how to capitalize in search. Any ideas?
Hey Mozzers, One of our biggest competitors closed down on January 1st, 2020 in several US cities. They did stay open in some areas just FYI. The competitor's website is www.execucar.com. This is a very large company that has a presence in almost all US major airports. It's a private car service just like Uber but for wealthy individuals. For example. when you search " lax car service" they are #3 on Google or "car service to lax" they're #2 still. What can we do to get more of their traffic and actual business? Has anyone done something like this before or knows quick and easy tactics to get their clients? We have a local landing page: https://dcacar.com/lax-car-service that ranks 9 through 11 for those same keywords. Thanks for your thoughts and time. Davit
Intermediate & Advanced SEO | | Davit19850 -
Google Pagination Changes
What with Google recently coming out and saying they're basically ignoring paginated pages, I'm considering the link structure of our new, sooner to launch ecommerce site (moving from an old site to a new one with identical URL structure less a few 404s). Currently our new site shows 20 products per page but with this change by Google it means that any products on pages 2, 3 and so on will suffer because google treats it like an entirely separate page as opposed to an extension of the first. The way I see it I have one option: Show every product in each category on page 1. I have Lazy Load installed on our new website so it will only load the screen a user can see and as they scroll down it loads more products, but how will google interpret this? Will Google simply see all 50-300 products per category and give the site a bad page load score because it doesn't know the Lazy Load is in place? Or will it know and account for it? Is there anything I'm missing?
Intermediate & Advanced SEO | | moon-boots0 -
Does sharing same Business Name affect Google ranking?
Hey guys, We have been working for a client who is offering graphic design work almost 2 months. It is a new business and let's say the business name is ABC Graphic Design. So far all the pages are indexed, we built natural links through local directories, blog postings on relevant niche blogs and social media. We optimised the content and meta tags like we always do. However, none of the target keywords appear on the first 10 pages. This is quite odd considering we had a client who was doing the same business and we managed to show some progress in the first 2 months. We did some research and noticed that there are 2 ABC design websites with similar domain names and offering same services. They have nothing to do with my client and they are located in overseas. When i search ABC Graphic Design, the results show other companies instead of my client. My question is whether having a similar business name would affect the ranking. Obviously the other 2 websites have longer history and better ranking. Any suggestions?
Intermediate & Advanced SEO | | owengna0 -
Google is displaying wrong address
I have a client whose Google Places listing is not showing correctly. We have control of the page, and have the address verified by postcard. Yet when we view the listing it shows a totally different address that is miles away and on a totally different street. We have relogged into manage the business listing and all of the info is correct. We dragged the marker and submitted it to them that they had things wrong and left a note with the right address. Why would this happen and how can we fix it? Right now they rank highly but with a blatantly wrong address.
Intermediate & Advanced SEO | | Atomicx0 -
How to find all indexed pages in Google?
Hi, We have an ecommerce site with around 4000 real pages. But our index count is at 47,000 pages in Google Webmaster Tools. How can I get a list of all pages indexed of our domain? trying to locate the duplicate content. Doing a "site:www.mydomain.com" only returns up to 676 results... Any ideas? Thanks, Ben
Intermediate & Advanced SEO | | bjs20100 -
How does Google know if a backlink is good or not?
Hi, What does Google look at when assessing a backlink? How important is it to get a backlink from a website with relevant content? Ex: 1. Domain/Page Auth 80, website is not relevant. Does not use any of the words in your target term in any area of the website. 2. Domain/Page Auth 40, website is relevant. Uses the words in your target term multiple times across website. Which website example would benefit your SERP's more if you gained a backlink? (and if you can say, how much more would it benefit - low, medium, high).
Intermediate & Advanced SEO | | activitysuper0 -
One Business-Multiple Services
Hello Everyone, I was looking for some strategies for doing SEO on a site that offers multiple services. Here is the example: There is one company with ONE physical address. They perform the following services: Pest Control Mold Remediation Home Inspections Waterproofing They also handle these services in several surronding cities. They want to maintain one website for branding purposes. Obviously I will create individual pages on their site for each service but was wondering how diffiuclut it will be to rank one website for these various services. Thank you!
Intermediate & Advanced SEO | | wparlaman0
