Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Can a competitor close your business on Google Places?
-
One of my listings says it has been closed and the business is not closed. On Google + / Google places there is a field that allows users to check that claims the business is closed. Can they actually close it?
Your Google Places listing has been updated Dear Google Places user,
Google has updated your listing data on our consumer properties such as Google and Google Maps to more accurately reflect the latest information we have about your business.
We use many sources to determine the accuracy of our listing data and to provide the best possible experience for business owners and consumers who use Google and Google Maps to find local information.
Based on our sources, the following listing has been marked as closed:
Company info...
If you disagree with the changes we have made, please visit your Place Page to edit your listing.
Note that if you are an AdWords or Boost customer, your ads will be unaffected by this change and will continue to display the listing information you have provided in Google Places. To manage your online advertisements, please sign into Google Places or Google AdWords.
For more information about updates to claimed listings, please visit:http://www.google.com/support/places/bin/answer.py?hl=en&answer=1318197
Sincerely,
The Google Places Team|
-
Oooh...be careful, Donnie.
-
Yeah it's not fun... I have been contemplating a $5 Fiverr deal for 25 good reviews on G+ just to cover up all this spam. I don't like cheating/lying/spamming however I want to cover up all this spam...
-
I feel the headache you're experiencing, Donnie. So sorry about this and I couldn't agree with your more that Google's review process leaves much to be desired. But then, I don't know of a review entity that is perfect. Yelp has certainly come in for their share of public complaint for their policies. Google just tends to get the most heat because they are just so darned visible and powerful. What happens on Google directly effects the bottom line of the business owner, and there are no two ways about this. Over the years, I have written rather extensively urging Google to take serious responsibility for the effect they are having on businesses, especially on account of the fact that they initially populated their local index without owner consent. Suddenly, all local business owners were tossed into a sea of publicity, scrutiny and reputation management which few of them had the skills to handle. So, these days, to run a local business you've got to have the time to learn about Google because of its power over your presence and you've got to have good luck when coming up against the weaknesses and bugs of the system.
Google offers superb chances for visibility, but there are definitely big risks, too.
-
Actually all these spam attacks were done after the migration, people can just use a proxy and create ten Google accounts on 10 IPs. IMO Google should send a letter to every users house for verification (At lease the people who are interested in leaving reviews) and a company should be abe to rebuttal a fake review or report a review from a user they were never associated with.
-
Hi Donnie,
Wish I could guarantee that, but I've stopped underestimating the havoc evil-doers can cause in Google's Local entity. What is supposed to get better in the new Google+ Local environment is the spamming of reviews, because reviewers are now required to have a real ID. Assumedly, then, Joe Jones at the competing pizza house in your town isn't going to be able to go trash your pizza place anonymously because his name would be right on the review. We'll see how that plays out, but my word to the wise is that you should never consider any Google-based listing immune to anything. Maybe someday!
So glad my response was helpful, Donnie.
-
Thank you for this helpful answer. The listing was being spammed and Google is placing the listing back up. Now that Google is going to place the listing back, do you think it will be more immune to being attacked again?
-
Hi Donnie,
Unfortunately, yes, competitors can report your business as closed. Here is a legacy thread on this from Mike Blumenthal's copy of the old Google Places Help Forum which he saved when they shut it down:
http://places.blumenthals.com/threadb6b9.html
And here was a highly visible article from the New York Times on this problem:
Mike Blumenthal was so irked by this that he actually closed down Google's own listings in Places with a couple of clicks: http://blumenthals.com/blog/2011/09/14/google-places-now-permanently-closed-with-2-clicks-its-getting-worse-not-better/
Now, these issues were all from last year, prior to the Google Places changeover to Google+ Local, so let's take a look at some very recent reports of this issue:
And pay close attention to Linda Buquet's advice on this thread:
And here is a thread that actually got a response from a Google employee:
Basically, Donnie, if your business gets labeled with the closed label, you are going to have to try to appeal to Google either through the forum or their troubleshooter. There is a long, long history of issues with this, as you can see. Sometimes, this issue stems from competitive sabotage, and other times, the root of the problem can actually be duplicate listings or other problems.
I really hope the links I've provided will bring you up-to-date on this troublesome topic and point you in the right direction for resolution!
-
I don't think anyone can change it except the verified owner.
This makes me wonder though about Google needing to deal with the issue of businesses that may be owner verified and then go out of business. In most cases my guess would be that owners of failed businesses are not going to go in and close out their page or mark it as closed. So Google may have some need to close out claimed pages if they are getting data from different sources stating that the business is closed since they want to provide accurate information about businesses.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Brand name not ranking in Google
Hi Moz'ers, Could you help me with something I cannot seem to figure out by myself. In June 2017 my company started a rebranding campaign. We've changed our brand name and launched a new website: https://spotler.com. Everything is going fine, but if you Google our brand name "Spotler" our website doesn't show up. How can it be? Our domain authority is 38. It would be wonderful if you could help me. Let me know if you need more information. Best, Simone
Intermediate & Advanced SEO | | Spotler0 -
Does google ignore ? in url?
Hi Guys, Have a site which ends ?v=6cc98ba2045f for all its URLs. Example: https://domain.com/products/cashmere/robes/?v=6cc98ba2045f Just wondering does Google ignore what is after the ?. Also any ideas what that is? Cheers.
Intermediate & Advanced SEO | | CarolynSC0 -
Is possible to submit a XML sitemap to Google without using Google Search Console?
We have a client that will not grant us access to their Google Search Console (don't ask us why). Is there anyway possible to submit a XML sitemap to Google without using GSC? Thanks
Intermediate & Advanced SEO | | RosemaryB0 -
How can I make a list of all URLs indexed by Google?
I started working for this eCommerce site 2 months ago, and my SEO site audit revealed a massive spider trap. The site should have been 3500-ish pages, but Google has over 30K pages in its index. I'm trying to find a effective way of making a list of all URLs indexed by Google. Anyone? (I basically want to build a sitemap with all the indexed spider trap URLs, then set up 301 on those, then ping Google with the "defective" sitemap so they can see what the site really looks like and remove those URLs, shrinking the site back to around 3500 pages)
Intermediate & Advanced SEO | | Bryggselv.no0 -
Can we have 2 websites with same business name and same business address?
I have 2 websites with same business name and same business address, and obvious 2 different domain names. I am providing the same services from 2 websites. Is this is a problem?
Intermediate & Advanced SEO | | AlexanderWhite0 -
Google and Product Description Tabs
How does Google process a product page with description tabs? For example, lets say the product page has a tab for Overview, Specifications, What's In the Box and so on. Wouldn't that content be better served in one main product description tab with the tab names used as (htags) or highlighted paragraph separators? Or, does all that content get crawled as a single page regardless of the tabs?
Intermediate & Advanced SEO | | AWCthreads0 -
Is Google indexing Mp3 audio and MIDI music files? Can that cause any duplicate problems?
Hello, I own virtualsheetmusic.com website and we have several thousands of media files (Mp3 and MIDI files) that potentially Google can index. If that's the case, I am wondering if that could cause any "duplicate" issues of some sort since many of such media files have exact file names or same meta information inside. Any thoughts about this issue are very welcome! Thank you in advance to anyone.
Intermediate & Advanced SEO | | fablau0 -
Google places keyword variations
Hi all, I have a site that is ranking #1 in Google Places for its main <city><keyword>search... but it does not rank for any of its basic keyword variations, which I find very confusing.</keyword></city> ie (just an example) Chicago Caterer (ranked #1 in google places)
Intermediate & Advanced SEO | | x2264983x
Chicago Caterers (not ranked in google places)
Chicago Catering (not ranked in google places)
Chicago Catering Company (not ranked in google places)
Chicago Catering Companies (etc..) How can I secure a google places ranking for these simple keyword variations? Do I build links to the google plus page using that anchor text? Do I get citations that contain that keyword somewhere on the page? Do I optimize for these keyword variations on the actual website itself? (not the places listing). Obviously I don't stuff these keywords into the google places listing. Any help would be much appreciated!0