Google places is not showing up

[Ideas-Money-Art]

Hi Mozzers,

I have a client that have multiple franchises nationwide. All of them have their google places accounts serving their area. I have an issue regarding one of them that used to   rank in position 2(places ranking). After 2 months ranking so high, it suddenly disappeared. I tried to be patient and hoped it would come back again but nothing happened. Since this account was under a master account (with many other places account), I thought it would be a good idea to suspend the one in the master account and create a new one under a unique gmail account. Guess what, it s still not showing up!!

I don't know what to do!

I have reviewed the Guideline and the listing seems to follow the guideline. I may be not aware of a major google update on places though.

Does anyone have any suggestions?

Thanks

Ty

[MiriamEllis]

Hi Ty,

To be honest, you may need to hire a Local SEO to figure this out one-on-one with you. There are so many reasons a listing can drop or disappear. I will give a few ideas here, but this should by no means be considered as coverage of all the things that could cause this:

1. You've failed to hide the address of a business that Google knows or believes doesn't serve customers at the place of business (i.e. the client has a go-to-client business model like a carpet cleaning company or dog walker). This can cause listings to be totally pulled.

2. You have unknowingly violated a different guideline.

3. The listing isn't actually not there...it exists but is buried so deep, you're just not finding it.

4. The listing has merged with listing of one of the other branches in the business, or with that of a totally unrelated business.

5. Duplicate listings may have caused the listing to drop out of site.

This is just the tip of the iceberg, and as you can see, it's hard to diagnose anything like this without a hands on investigation of the issue.

I do have a couple of recommendations for you to get you a little further along on your path.

1. Fill out this Google Form to report the problem:

http://support.google.com/places/bin/static.py?hl=en&ts=1386120&page=ts.cs

2. Check out this thread at the Local Search Forum where a business is describing something quite similar. The advice is the same as mine - fill out the form - but I think you might seem some things in this thread that could ring a bell for you in your own situation:

http://localsearchforum.catalystemarketing.com/google-places-help-support/427-google-local-page-just-disappeared.html

[Ideas-Money-Art]

Hi

The address hasn't changed and there is no malware on the site. The site is totally fine. I am really wondering why this listing is active but not showing up when 90% percent of the other listings are fine.

Any other thoughts!!

Thanks

[K-TECPWD]

Hi,

Has the address or any core information been changed? if so, could take up to 30 day for it to reappear. Also I would check Google Webmaster Tools to see if the site has malware.