SEOmoz Keyword Difficulty Tool been down for a few days?

[ColumbusAustralia]

Hi All,

I notice the SEO moz keyword difficulty tool has been down for a few days!!!

I know from support that they say it is going to be a "while" till it fixed, but some type of estimation on how long it will be will be good.

Also in regards to the types of accounts, why do the top accounts have the same limitations as the 79/month tool in regards to the keyword tool reports (50 max and 5 per scan)? I mean this is probably a wider question for the SEOmoz team need to answer.

Kind Regards.

[ChiarynMiranda]

Hi There,

Thanks for writing in and sorry that you are running into some issues with the Keyword Difficulty tool. Unfortunately, Google has changed the way that they present rankings information, so we have had to make some changes to our collection in order to keep up with these changes, I'm afraid that this has caused some issues with providing the real time data for the Keyword Difficulty tool and the tool is currently unresponsive. We are hopeful to have the tool working again within the week, but at this time, unfortunately, we do not have an exact ETA for when that tool will be up and running again. I thank you for your patience while we work to resolve this issue.

We will be posting updates on this issue in our Known Issues forum when they become available. You can access that forum here: https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues

I apologize for any inconvenience this may cause.

-Chiaryn

[FarmAndPetPlace]

Just thought you might find this link helpful https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues

They are aiming for a fix for Friday (but they hope to get it resolved sooner).

It is frustrating, but these things happen!! They're working on it, and I'm sure it will be fixed soon.

[Philip_Petrescu]

I'm sure the guys at SEOmoz are on this issue and will be resolved very soon.

[87ROB]

I'm also finding it very frustrating that we're paying for a service that isn't working. Unfortunately SEOmoz appear to be having problems with their tools more and more frequently.

I appreciate that there are a lot of variables & maintenance behind these, but communication over the problems is poor to say the least.

[ColumbusAustralia]

Hi James, thanks I thought it may only be a few days, that was cool, but yeah its been a week+ now we are paying $500~ a month to SEOmoz, and really most of the tools are "having problems" ... Have been with SEOmoz tools for 3+ years moved from the 70/month plan up to the $500 one, now it seems more and more issues with the tools.

Would be good to have a post about what exactly happened, as many tools seem to be having issues with SEOmoz at the moment.

[janders]

I too am finding this quite frustrating. I realize that google changes their systems but I am paying for a service that isn't currently being delivered. I wasn't sure if it was region specific or something so I came here to check.

Thanks @Columbus Search Australia for posting your correspondence.

[ColumbusAustralia]

Their is a section for "SEO moz tool" questions here within the public Q&A.

I was interested to see the wider community's view on why this tool has been down for 7 days and too see if others were also facing issues.

Here is one reply a few days ago:

_I am so sorry that you are running into some issues with our web tools. Rankings, Rank Tracker and our Keyword Difficulty tool all ran into these unexpected outage issues. Unfortunately, Google has changed the way that they present rankings information, so we have had to make some changes to our collection in order to keep up with these changes, I'm afraid that this has caused some issues with providing the real time data for our Rankings and the Keyword Difficulty tool is also currently unresponsive. Our engineers are working tirelessly through this holiday weekend to fix this for you. At this time, unfortunately, we do not have an ETA for when that tool will be up and running again. I thank you for your patience while we work to resolve this issue and I will update you when I have any further information for you. I am hoping for an ETA soon.  _

Surprised_ SEOmoz has not posted an official statement about this yet, just a tweet. _

Only thing is we are paying money for tools which are currently having various issues is why an ETA would be good.

It is kind of like paying for a news paper and getting a newspaper with no content in it delivered.

[David_ODonnell]

This really is a questions for the SEOmoz team - I actually filed a private question (using our company pro account) re an estimate for when the Keyword Difficulty Tool will be back in action, I'm yet to hear a reply though. Will let you know when I do.